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May 2009, Volume 31, Issue 7
- 1063-1074 Why do banks join loan syndications? The case of participant banks
by Yener Altunbaş & Alper Kara - 1075-1092 Please smile, the CCTV is running!
by Tsung-Chi Liu & Cheng-Feng Chen - 1093-1107 Factors affecting successful innovation by content-layer firms in Korea
by Junseok Hwang & Seunghyun Kim - 1109-1123 Logistics service quality and buyer--customer relationships: the moderating role of technology in B2B and B2C contexts
by Irene Gil-Saura & Maria Eugenia Ruiz-Molina
August 2009, Volume 31, Issue 7
September 2009, Volume 31, Issue 7
- 1143-1163 Liberalisation, privatisation and the productivity of Egyptian banks: a non-parametric approach
by Meryem Duygun Fethi & Mohamed Shaban & Thomas Weyman-Jones - 1165-1190 Internet banking loyalty: evaluating the role of trust, satisfaction, perceived risk and frequency of use
by Joaquin Aldas-Manzano & Carla Ruiz-Mafe & Silvia Sanz-Blas & Carlos Lassala-Navarré
May 2009, Volume 31, Issue 6
- 929-939 Identifying key factors affecting consumers' choice of wealth management services: an AHP approach
by Vincent F. Yu & Hsiu-I Ting - 975-996 Dealer spread and portfolio selection under price risks: evidence from the gold service industry
by Jin-Ray Lu - 997-1009 Founding scale and survival: double-edged effects of corporate sponsorship
by Hsien-Jui Chung & Hsuan Lo & Chun-Chung Chen
March 2009, Volume 31, Issue 6
- 851-862 The effect of corporate reputations on customer perceptions and cross-buying intentions
by Shih-Ping Jeng - 863-876 A re-examination of the antecedents and impact of customer participation in service
by Cedric Hsi-Jui Wu - 877-895 Evaluating cultural industries: investigating visitors' satisfaction in theatres
by Sabine Boerner & Volker Moser & Johanna Jobst
April 2009, Volume 31, Issue 6
- 897-910 Entrepreneurial orientation, access to financial resources, and product performance in the Greek commercial TV industry
by Leonidas A. Zampetakis & Melina Vekini & Vassilis Moustakis - 911-928 Personal ties, reciprocity, competitive intensity, and performance of the strategic alliances in Taiwan's travel industry
by Sheng-Hshiung Tsaur & Chih-Hung Wang - 941-957 A pragmatic service typology: capturing the distinctive dynamics of services in time and space
by Johannes Glückler & Ingmar Hammer - 959-973 Airline catering service operation, schedule nervousness and collective efficacy on performance: Hong Kong evidence
by Kris M.Y. Law
January 2009, Volume 31, Issue 5
- 661-677 Dynamics of experience service innovation: innovation as a guided activity -- results from a Danish survey
by Lars Fuglsang & Jon Sundbo & Flemming Sørensen - 679-693 Whiteness, ethnic minorities and advertising in travel brochures
by Dawn Burton & Mary Klemm - 695-711 Financial service sector performance measurement model: AHP sensitivity analysis and balanced scorecard approach
by Cheng-Ru Wu & Chin-Tsai Lin & Pei-Hsuan Tsai - 713-723 Service quality control mechanisms in franchise networks
by Roberto Sánchez Gómez & Isabel Suárez González & Luis Vazquez Suárez
April 2009, Volume 31, Issue 5
- 747-770 Organisational rigidities and marketing theory: examining the US department store c.1910--1965
by Steve Wood - 771-790 Using the theory of planned behaviour to predict public sector training participation
by Yen-Yin Ho & Hsien-Tang Tsai & Jen-der Day - 791-807 Study on the relations among the customer knowledge management, learning organization, and organizational performance
by Chich-Jen Shieh - 809-828 Antecedents of consumers' time perceptions in a hypermarket retailer
by Ivan Damir Anić & Sonja Radas & Joseph C. Miller - 829-846 Bootstrapped Malmquist indices of Australian airports
by A. Assaf
February 2009, Volume 31, Issue 5
- 725-745 Productivity growth and cyclical behaviour in service industries: the Spanish case
by Andrés Maroto-Sánchez
February 2009, Volume 31, Issue 3
- 469-482 Mechanism design in an integrated approach towards revenue management: the case of Empress Cruise Lines
by Irene Ng & Nick K.T. Yip - 483-508 Distributed product knowledge service: model and system framework
by Yuh-Jen Chen & Yuh-Min Chen & Meng-Sheng Wu
January 2009, Volume 31, Issue 3
- 405-424 A strategic analysis of volunteer tourism organisations
by Angela Maria Benson & Steven Henderson - 425-440 The role of service innovation and customer experience in ethnic restaurants
by Ching-Shu Su
January 2009, Volume 31, Issue 2
- 273-285 Customer orientation as a mediator of the influence of locus of control on job performance
by Wan-Jing April Chang & Tung Chun Huang - 287-309 Trust types, distrust, and performance outcomes in small business relationships: the pharmacy--drug warehouse case
by Ayşe Elif Şengün & S. Nazlı Wasti - 311-322 Constructing an index for brand equity: a hospital example
by Yu-Che Wang & Kuei-Chu Hsu & Sheng-Hsun Hsu & Po-An J.J. Hsieh
August 2009, Volume 31, Issue 2
- 215-236 New financial service development for banks in Taiwan based on customer needs and expectations
by Wen-Hsien Tsai & Wei Hsu & Thomas W. Lin
August 2009, Volume 30, Issue 13
- 2115-2136 The crisis-resilience of services trade
by Ingo Borchert & Aaditya Mattoo - 2163-2182 Operations in banking: the service quality and effects on satisfaction and loyalty
by José Ángel Miguel-Dávila & Laura Cabeza-García & Laura Valdunciel & Marcela Flórez - 2225-2237 Relatedness of decisions in business services outsourcing
by Fernando Merino & Diego R. Rodríguez - 2261-2271 Fighting churn with rate plan right-sizing: a customer retention strategy for the wireless telecommunications industry
by Ken Kwong-Kay Wong
July 2009, Volume 30, Issue 13
- 2137-2149 Assessing primary healthcare services quality in Spain: managers vs . patients perceptions
by Francisco J. Miranda & Antonio Chamorro & Luis R. Murillo & Juan Vega - 2151-2161 Client influence and advertising standardization: a survey of ad agencies
by David Waller & Alan T Shao & Yeqing Bao - 2183-2199 An efficiency and effectiveness model for international tourist hotels in Taiwan
by Ling-Feng Hsieh & Li-Hsin Wang & Yi-Chen Huang & Angel Chen - 2201-2223 Sustainability and tourism development in three Italian destinations: stakeholders' opinions and behaviours
by Immacolata Vellecco & Alessandra Mancino
July 2009, Volume 30, Issue 12
- 1967-1990 Conceptualising innovative customer-facing responses to planning regulation: the UK food retailers
by Steve Wood & Michelle Lowe & Neil Wrigley - 1991-2006 Performance, reputation, and social responsibility in the UK's financial services: a post-‘credit crunch’ interpretation
by Michael Brown & Paul Whysall - 2045-2062 Managerial routines in professional service firms: transforming knowledge into competitive advantages
by Søren H. Jensen & Flemming Poulfelt & Sascha Kraus - 2081-2092 Relationships between process quality, outcome quality, satisfaction, and behavioural intentions for online travel agencies -- evidence from Taiwan
by Ching-Fu Chen & Ya-Ling Kao - 2093-2110 Work force ageing and expanding service sector: a double burden on productivity?
by Pekka Ilmakunnas & Seija Ilmakunnas
June 2009, Volume 30, Issue 12
- 1955-1966 Implementing new financial regulation: actuaries and UK with-profits funds
by Ian Dewing & Peter Russell - 2007-2022 Consulting knowledge and organisation's absorptive capacity: A communication chain perspective
by Iuan-Yuan Lu & Teng-Hu Su & Ing-Chung Huang - 2023-2044 Services specialization (a possible index) and its connection with competitiveness: the case of Romania
by Maria Ioncica & Mihaela Draghici & Cristina Petrescu & Diana Ioncica - 2063-2080 The cities/services-nexus: determinants of the location dynamics of advanced producer services firms in global cities
by Renato Orozco Pereira & Ben Derudder
December 2009, Volume 30, Issue 10
- 1621-1641 Network analysis and wine routes: the case of the Bairrada Wine Route
by José Miguel Brás & Carlos Costa & Dimitrios Buhalis - 1643-1650 Important ‘ingredients’ for successful tourism/protected area partnerships: partners' policy recommendations
by Aggie Wegner & Diane Lee & Betty Weiler - 1669-1682 Measuring tourism chain performance
by Sungsoo Pyo - 1683-1705 Applying a lifecycle perspective to explain tourism network development
by Anita Zehrer & Frieda Raich - 1707-1722 Unintended consequences in the evolution of affiliate marketing networks: a complexity approach
by Anastasia Mariussen & Roberto Daniele & David Bowie - 1737-1756 Knowledge networks of innovative businesses: an explorative study in the region of Ingolstadt
by Harald Pechlaner & Monika Bachinger
May 2009, Volume 30, Issue 10
- 1651-1667 Knowledge networks in the tourism sector of the Bournemouth, Poole, and Christchurch conurbation: preliminary analysis
by Michelle Theresa McLeod & David Roger Vaughan & Jonathan Edwards - 1723-1736 The effects of network embeddedness on service innovation performance
by Jung-Tang Hsueh & Neng-Pai Lin & Hou-Chao Li
November 2009, Volume 30, Issue 10
- 1581-1592 Advances in service networks research
by Noel Scott & Eric Laws - 1593-1606 A comparative analysis of quantity and price competitions in tourism supply chain networks for package holidays
by George Q. Huang & Haiyan Song & Xinyan Zhang - 1607-1619 The centrality of service organizations and their leisure networks
by Lawrence J. Bendle & Ian Patterson - 1757-1771 Knowledge transfer in a tourism destination: the effects of a network structure
by Rodolfo Baggio & Chris Cooper
December 2009, Volume 30, Issue 8
- 1219-1243 Women at the top in British retailing: plus ca change?
by Adelina Broadbridge
July 2009, Volume 30, Issue 8
- 1263-1277 Ageing-related services as a key element for social cohesion
by José Luis Navarro-Espigares & Elisa Hernandez Torres
June 2009, Volume 30, Issue 4
- 479-496 Public and private services transformation in the CEECs
by Anze Burger & Metka Stare - 531-547 Determinants of change in service employment in the United States 1998--2005: findings based on a new classification of industries
by William Beyers - 583-596 Competitiveness by design and inimitability through service: understanding the dynamics of firm-based competition in the West Midlands jewellery and lock industries
by John R. Bryson & Michael Taylor - 621-632 Testing of service concepts
by Thomas Meiren & Thomas Burger
April 2009, Volume 30, Issue 4
- 497-511 Dynamic regional competitiveness in the creative economy: can peripheral communities have a place?
by Patrik Ström & Ross Nelson
May 2009, Volume 30, Issue 4
- 513-529 Services and high skills: a new challenge for developing medium-sized cities
by Pierre-Yves Léo & Jean Philippe & Marie-Christine Monnoyer - 549-566 The case of market and system failures in services innovation
by Luis Rubalcaba & Jorge Gallego & Pim Den Hertog - 567-582 The stakeholder product brand and decision making in retail financial services
by James Devlin - 597-608 Exploring service design in the context of architecture
by Mari Holopainen - 609-620 Strategies towards innovative services: findings from the German service landscape
by Marcus Koelling & Anne-Katrin Neyer & Kathrin M. Moeslein
December 2009, Volume 29, Issue 12
- 1669-1686 A new service development integrated model
by Yu-Cheng Lee & Jih-Kuang Chen
May 2009, Volume 29, Issue 10
- 1317-1339 The triangular supply chain relationship: labour dispatch agencies, hospitality sector, and flexible workers: the Taiwan experience
by Ebrahim Soltani & Pei-Chun Lai & Paul Phillips & Ying-Ying Liao - 1341-1358 E-service quality and Web 2.0: expanding quality models to include customer participation and inter-customer support
by Marianna Sigala - 1359-1375 The management of post-merger cultural integration: implications from the hotel industry
by Mark N.K. Saunders & Levent Altinay & Katharine Riordan - 1377-1395 Experience accounting: an accounting system that is relevant for the production of restaurant experiences
by Tommy D. Andersson & Mats Carlbäck - 1397-1411 How can I drink safely? Perception versus the reality of alcohol consumption
by Caroline Ritchie & Felix Ritchie & Richard Ward - 1413-1435 Service orientation: antecedents, outcomes, and implications for hospitality research and practice
by Chih-Ching Teng & Clayton W. Barrows - 1437-1449 The important effect of employee's emotion management ability on his/her service behaviour in the international tourist hotel
by Chien-Wen Tsai - 1451-1463 Consumers’ travel website transferring behaviour: analysis using clickstream data-time, frequency, and spending
by Jungkun Park & Hoeun Chung - 1465-1478 Critical hospitality management research
by Peter Lugosi & Paul Lynch & Alison Morrison
October 2009, Volume 29, Issue 10
- 1311-1315 Guest Editor's introduction: special issue on a new research agenda for hospitality management
by Paul Phillips
August 2009, Volume 29, Issue 8
- 1021-1036 An analysis of influences on total financial exclusion
by James F. Devlin
July 2009, Volume 29, Issue 7
- 875-886 Bank merger and acquisitions activity in the EU: much ado about nothing?
by Catarina Figueira & Joseph Nellis - 887-902 Emergence of innovations in services
by Marja Toivonen & Tiina Tuominen - 903-922 Cross-buying evaluations in the retail banking industry
by Tsung-Chi Liu & Li-Wei Wu - 923-941 An evaluation of ‘fast track’ in A&E: a discrete event simulation approach
by R. S. Maull & P. A. Smart & A. Harris & A. Al-Fatah Karasneh - 943-961 Strategic groups and performance in the Spanish hotel sector
by Enrique Claver-Cortés & Jorge Pereira-Moliner & José F. Molina-Azorín - 963-975 Healthcare industry value creation and productivity measurement in an emerging economy
by Syi Su & Mei-Chi Lai & Hao-Chen Huang - 995-1005 CEO cash compensation determinants: an empirical examination of US airlines†
by Zheng Gu & Hyunjoon Kim
June 2009, Volume 29, Issue 6
- 775-789 Perceived value and customer loyalty in financial services
by Juan Carlos Fandos Roig & Javier Sánchez García & Miguel Ángel Moliner Tena
May 2009, Volume 29, Issue 5
- 621-634 What makes a good citizen in service settings?
by Mei-Ling Wang - 635-652 An empirical examination of perceived retail crowding, emotions, and retail outcomes
by Jiunn-Ger Tony Li & Jai-Ok Kim & So Young Lee
January 2009, Volume 29, Issue 5
- 569-590 Testing the effectiveness of the proposed UK ‘competition test’
by Rebecca Hughes & Alan George Hallsworth & Graham Clarke
April 2009, Volume 29, Issue 4
- 457-471 Producer service firms in globalising cities: the example of advertising firms in Stockholm
by Brita Hermelin
March 2009, Volume 29, Issue 3
- 387-399 Pricing of card payment services in Scandinavian banking
by Magnus Willesson
February 2009, Volume 29, Issue 2
- 143-154 Methods for determining areas for improvement based on the design of customer surveys
by Ching-Chow Yang & King-Jang Yang & Tsu-Ming Yeh & Fan-Yun Pai - 155-171 Competition, agglomeration, and performance of Beijing hotels
by Eric W.K. Tsang & Paul S.L. Yip - 173-184 Off-shoring in the contact centre industry and employment in the North West of England
by Frank Peck & Ignazio Cabras - 185-202 An empirical study of evaluating supply chain management integration using the balanced scorecard in Taiwan
by Hsin Hsin Chang - 203-218 The measurement of the construct satisfaction in higher education
by Helena Alves & Mário Raposo
January 2009, Volume 29, Issue 1
- 1-7 Editorial
by Jacob Dahl Rendtorff & Jan Mattsson
December 2008, Volume 31, Issue 3
- 327-341 Oiling global capital accumulation: analysing the principles, practices, and geographical distribution of Islamic financial services
by David Bassens & Ben Derudder & Frank Witlox - 343-354 A longitudinal study of online non-relationship intentions
by Hong-Youl Ha & Swinder Janda - 355-370 An exploration of the service orientation discrepancy phenomenon in a public sector context
by Barbara Caemmerer & Alan Wilson - 371-384 Older consumer opportunities: small firm response in a selected group of UK service sector markets
by Ian Chaston - 385-403 Efficiency and quality in health services: a crucial link
by José Luis Navarro-Espigares & Elisa Hernández Torres - 441-468 Prediction of hotel bankruptcy using support vector machine, artificial neural network, logistic regression, and multivariate discriminant analysis
by Soo Y. Kim
December 2008, Volume 31, Issue 2
- 169-194 Understanding the ‘retail revolution’ in urban China: a survey of retail formats in Beijing
by Enru Wang - 237-249 Capital structure and cost efficiency in the Taiwanese banking industry
by Tsai-Lien Yeh - 251-271 SME growth in the service sector: A taxonomy combining life-cycle and resource-based theories
by João José Matos Ferreira & Susana Garrido Azevedo & Rosa Pires Cruz
November 2008, Volume 31, Issue 2
- 137-152 Internal labour markets as a strategic tool: A comparative study of UK and Chinese hotels
by Ron Fisher & Ruth McPhail - 153-168 Which works better: public choice or social choice?
by Runtian Jing & Yao Li - 195-213 The rise of super-elite law firms: towards global strategies
by Susan Segal-Horn & Alison Dean
December 2008, Volume 30, Issue 14
- 2441-2456 People-driven processes in customer relationship management
by Shari S.C. Shang & Shu Fang Lin - 2457-2474 The future of standardised quality management in tourism: evidence from the Spanish tourist sector
by Marti Casadesus & Frederic Marimon & Mar Alonso
November 2008, Volume 30, Issue 14
- 2311-2328 The determinant of customer profitability on the financial institution
by Chia-Chi Lee & Tyrone T. Lin & Chien-Jen Chen - 2329-2350 The determinate effects of competences and decision process factors on firms' internationalisation
by Tsui-Yii Shih - 2401-2419 Conceptualizing and measuring experience quality: the customer's perspective
by Ting-Yueh Chang & Shun-Ching Horng - 2421-2440 The effects of absorptive capacity, knowledge sourcing strategy, and alliance forms on firm performance
by Shu-Cheng Lee & Hueimei Liang & Chang-Yung Liu
October 2008, Volume 30, Issue 14
- 2293-2309 The role of commitment on the customer benefits--loyalty relationship in mobile service industry
by Won-Moo Hur & Jungkun Park & Minsung Kim - 2351-2365 Factors influencing the foreign entry mode of Asian and Latin-American banks
by Meng-Fen Hsieh & Chung-Hua Shen & Jen-Sin Lee - 2367-2385 The different systems for tourist hotels efficiency estimation in Taiwan
by Yung-Ho Chiu & Chung-Te Ting & Chin-Wei Huang - 2387-2399 Nine issues for Internet-based survey research in service industries
by Hui-Chih Wang & Her-Sen Doong
November 2008, Volume 30, Issue 13
- 2273-2288 The link between intraday signals and call warrant mispricing
by Yueh-Neng Lin & Shih-Kuo Yeh & Shih-Ching Chuan & Steven J. Jordan
December 2008, Volume 30, Issue 13
- 2239-2260 Evaluation of business processes using probability-driven activity-based costing
by Mark Thomas Stelling & Rajkumar Roy & Ashutosh Tiwari & Basim Majeed
October 2008, Volume 30, Issue 12
- 1939-1954 Comparison websites: evidence from the service sector
by Des Laffey
October 2008, Volume 30, Issue 11
- 1803-1816 Social expertise: a new view to explain spatial divergences in personal consumer loan prices
by Jose Barrutia & Carmen Echebarria - 1837-1852 Measuring the antecedents of e-loyalty and the effect of switching costs on website
by Maria Fuentes-Blasco & Irene-Gil Saura & Gloria Berenguer-Contrí & Beatriz Moliner-Velázquez - 1853-1870 Effect of oil price risk on systematic risk from transportation services industry evidence
by Jin-Ray Lu & Chien-Chiao Chen - 1871-1881 Re-examining the risk--return relationship in banks using quantile regression
by Ming-Yuan Leon Li - 1883-1901 An acceptance model for an Internet protocol television service in Korea with prior experience as a moderator
by Hun Choi & Youngchan Kim & Jinwoo Kim - 1903-1917 Creativity and the positive reading of Baumol cost disease
by Sergio Sparviero & Paschal Preston - 1919-1934 Organisational justice and customer citizenship behaviour of retail industries
by Eh Di & Chien-Jung Huang & I-Heng Chen & Te-Cheng Yu
September 2008, Volume 30, Issue 11
- 1773-1786 Friendly flexible working practices within the internal marketing framework: a service perspective
by Klement Podnar & Ursa Golob - 1787-1801 Enhancing value creation of device vendors in the medical service industry: a relationship perspective
by Tsuen-Ho Hsu & Hwan-Yann Su & Pin-Pin Liao - 1817-1835 Reorganisation resolutions and bank lending relationships in Taiwan
by Li-Chiu Chi
October 2008, Volume 30, Issue 9
- 1479-1498 Services supporting female entrepreneurs
by Manuela Pardo-del-Val - 1499-1512 The impact of entry modes on the organisational design of international hotel chains
by Maureen Brookes & Angela Roper - 1513-1527 Businessman or host? Individual differences between entrepreneurs and small business owners in the hospitality industry
by Stephanie Wagener & Marjan Gorgievski & Serge Rijsdijk
September 2008, Volume 30, Issue 9
- 1401-1417 Market delimitation, firm survival and growth in service industries
by Ramón Rufín & Cayetano Medina - 1419-1437 Emotional intelligence and caring behaviour in nursing
by Arménio Rego & Lucinda Godinho & Anne McQueen & Miguel P. Cunha - 1439-1455 Building customer trust and loyalty: an empirical study in a retailing context
by Pi-Chuan Sun & Chia-Min Lin - 1457-1478 Relationship exit in different legal environments: a cross-cultural analysis
by Carmen Camarero & Carmen Antón & Mirtha Carrero - 1529-1547 Market penetration strategies and the fee--performance relationship: the case of Spanish money mutual funds
by Luis Muga & Rafael Santamaria - 1549-1563 The costs of lead bank--distressed borrower relationships: evidence from commercial lending in Taiwan
by Tseng-Chung Tang - 1565-1579 The impacts of core self-evaluations on customer-related social stressors and emotional exhaustion
by Osman M. Karatepe & Mine Haktanir & Ilkay Yorganci
August 2008, Volume 30, Issue 8
- 1313-1341 Are there nonlinear relationships between the profitability of Portuguese service SME and its specific determinants?
by Paulo Maçãs Nunes & Zélia Silva Serrasqueiro & João Leitão
July 2008, Volume 30, Issue 8
- 1245-1261 The effect of the Internet on front-line employee skills: exploring banking in Sweden and France
by Sara Värlander & Anne Julien - 1279-1297 Internal market orientation and its influence on the satisfaction of contact personnel
by Vicent Tortosa-Edo & Javier Sánchez-García & Miguel A. Moliner-Tena
June 2008, Volume 30, Issue 8
- 1199-1218 Corporate brand image in retail banking: development and validation of a scale
by Rafael Bravo & Teresa Montaner & Jose M. Pina
September 2008, Volume 30, Issue 8
- 1343-1357 Climate perceptions and the customer orientation of frontline service employees
by Filipe Jorge Coelho & Mário Gomes Augusto & Arnaldo Fernandes Coelho & Patrícia Moura Sá - 1359-1375 Bank regulation and the process of internationalisation: A study of Japanese bank entry into London
by John Barry Howcroft & Rehan Ul-Haq & Richard Hammerton - 1377-1400 In search of e-service value: technology-exploitation vs. certainty-seeking online behaviours
by Chien-Hsin Lin
April 2008, Volume 30, Issue 8
- 1299-1312 From the ‘Hindu rate of growth’ to ‘unstoppable India’: has the services sector played a role?
by Seema Joshi
May 2008, Volume 30, Issue 7
- 1047-1061 How does a new institution spread? Travel agencies' adoption of the service quality assurance programme
by Huei-Wen Pao & Hsueh-Liang Wu & Wei-Hwa Pan - 1113-1137 Perceived power imbalance and customer dissatisfaction
by Jungki Lee
June 2008, Volume 30, Issue 7
- 1007-1024 International growth of banks: from competence-exploiting to competence-enhancing strategies?
by Sergio Mariotti & Lucia Piscitello - 1025-1046 Role of customer orientation in an integrative model of brand loyalty in services
by Hong-Youl Ha & Joby John - 1063-1076 Exploring public house employee's perceptions of their status: a UK case study
by Peter John Sandiford & Diane Seymour - 1139-1157 The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
by Wansoo Kim & Chihyung Ok & Kevin Patrick Gwinner - 1159-1176 An analysis of bank stock price reaction to distressed borrowers: Taiwanese evidence
by Tseng-Chung Tang
October 2008, Volume 30, Issue 7
- 1177-1197 Measuring user perceived service quality of online auction sites
by Chung-Tzer Liu & Yi Maggie Guo & Tzong-Yin Hsieh
April 2008, Volume 30, Issue 7
- 1077-1095 Does organisational support promote citizenship? The moderating role of market-focused HRM
by Mei-Ling Wang - 1097-1111 The role of customer values in accepting information technologies in the public information service sector
by Fang-Ming Hsu & Tser-Yieth Chen & Shuwen Wang
July 2008, Volume 30, Issue 6
- 929-946 Franchise partner selection decision making
by Levent Altinay & Fevzi Okumus - 947-964 Tourism expansion and corporate earnings in the tourism industry
by Ming-Hsiang Chen & Hyun Jeong Kim - 965-989 Paths of the least resistance: understanding how motives form in international retail joint venturing
by Mark Palmer & Martin Owens & Ronan De Kervenoael - 991-1005 A multi-sector comparison of relational learning and information and communication technologies adoption
by Juan-Gabriel Cegarra-Navarro & Anthony K.P. Wensley & Eusebio-Ángel Martínez-Conesa
June 2008, Volume 30, Issue 6
- 911-928 Development of brand equity: evaluation of four alternative models
by Hong-Youl Ha & Swinder Janda & Siva Muthaly
January 2008, Volume 30, Issue 6
- 851-871 Merger drivers and the change of bidder shareholders' wealth
by Sheng-Yung Yang & Lin Lin & De-Wai Chou & Hsiao-Chen Cheng - 873-889 Service recovery expectation model -- from the perspectives of consumers
by Wen-Bao Lin - 891-910 Relevant factors that affect service recovery performance
by Wen-Bao Lin
July 2008, Volume 30, Issue 5
- 701-712 Integrating transaction cost economics and the resource-based view in services and innovation
by Fernando J. Peris Bonet & Marta Peris-Ortiz & Ignacio Gil-Pechuan - 777-791 The influence of innovation orientation on the internationalisation of SMEs in the service sector
by Maria Ripolles Meliá & Andreu Blesa Pérez & Salvador Roig Dobón
August 2008, Volume 30, Issue 5
- 633-641 Regional development and innovation: the role of services
by Francisco Mas-Verdu & Domingo Ribeiro Soriano & Salvador Roig Dobon - 749-762 Regional innovation policies: the persistence of the linear model in Spain
by Ignacio Fernandez de Lucio & Francisco Mas-Verdu & Enrique Tortosa
May 2008, Volume 30, Issue 5
- 643-654 On the identification of critical mass in Internet-based services subject to network effects
by Jose Luis Arroyo-Barrigüete & Ricardo Ernst & Jose Ignacio López-Sánchez & Alejandro Orero-Giménez - 655-670 Government and entrepreneurship in transition economies: the case of small firms in business services in Ukraine
by David Smallbone & Friederike Welter & Artem Voytovich & Igor Egorov - 671-683 Evaluating European Union support for innovation in Spanish small and medium enterprises
by Ana M. Romero-Martínez & Marta Ortiz-de-Urbina-Criado & Domingo Ribeiro Soriano - 685-700 The emergence of new modes of R&D services in Germany
by Knut Koschatzky & Thomas Stahlecker - 713-729 The knowledge exchange intermediary as service provider: a discussion and an Australian case
by Damian Charles Hine & Rachel Parker & David Ireland - 731-748 The tendency of advanced services to co-locate and the implications for regional government policy
by C. Michael Wernerheim - 763-775 Challenges and strategies of local cultural cluster promotion policies in Korea
by Jisun Choi
May 2008, Volume 30, Issue 3
- 359-374 The impact of the tertiarization process in Spanish economic growth from a regional perspective
by Dolores Genaro & Elías Melchor - 405-420 Being good or being known: corporate governance, media coverage, and earnings announcements
by Hsiang-Lin Chih & Hsiang-Hsuan Chih & Pin-Huang Chou
April 2008, Volume 30, Issue 3
- 321-337 Shopping mall management and entertainment experience: a cross-regional investigation
by Shu-pei Tsai - 339-357 Contingency factors on the success of services for social integration and job placement schemes
by Joan Ramon Sanchis Palacio & Domingo Ribeiro Soriano - 375-403 Delineating the effect of market orientation on services performance: a component-wise approach
by Rodoula H. Tsiotsou - 421-435 Customer satisfaction, corporate image, and service quality in professional services
by Mara Cameran & Peter Moizer & Angela Pettinicchio - 437-448 A conceptual framework to analyse hospital competitiveness
by Vasco Eiriz & Natália Barbosa & José Figueiredo - 463-476 Multi-unit versus single-unit franchising: assessing why franchisors use different ownership strategies
by Roberto Sánchez Gómez & Isabel Suárez González & Luis Vázquez
June 2008, Volume 30, Issue 3
- 449-462 Government performance evaluation using a balanced scorecard with a fuzzy linguistic scale
by Jerry Chun-Teh Wu & Hsien-Tang Tsai & Meng-Hsun Shih & Hwai-Hui Fu