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Evaluation of business processes using probability-driven activity-based costing

Author

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  • Mark Thomas Stelling
  • Rajkumar Roy
  • Ashutosh Tiwari
  • Basim Majeed

Abstract

The design of business processes often ignores detailed consideration of service cost. With competitive market pressure, this has become a key factor for the service sector. The ideas discussed in this paper are a result of research into automating the re-engineering of business processes. This paper presents a methodology for estimating the cost of a process, crucial to the evaluation of the process, using a novel variation of activity-based cost estimation. The majority of the research in this project has concentrated on the service sector and these types of processes are used as examples.

Suggested Citation

  • Mark Thomas Stelling & Rajkumar Roy & Ashutosh Tiwari & Basim Majeed, 2008. "Evaluation of business processes using probability-driven activity-based costing," The Service Industries Journal, Taylor & Francis Journals, vol. 30(13), pages 2239-2260, December.
    • Handle: RePEc:taf:servic:v:30:y:2008:i:13:p:2239-2260
    DOI: 10.1080/02642060802706972
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