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Exploring service design in the context of architecture

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  • Mari Holopainen

Abstract

Development of services is a demanding task and requires new perspectives as well as appropriate tools and techniques. This paper forms an overview of the concept of service design, which has recently gained ground. This concept is applied to an empirical study, which explores how professional designers develop services. The main method of the study is participant observation taking place in an architect's office. As a result, the study describes in detail how services are designed in the context of architecture. The study suggests that professional designers apply several methods, which could increase our understanding of service design and service development.

Suggested Citation

  • Mari Holopainen, 2009. "Exploring service design in the context of architecture," The Service Industries Journal, Taylor & Francis Journals, vol. 30(4), pages 597-608, May.
    • Handle: RePEc:taf:servic:v:30:y:2009:i:4:p:597-608
    DOI: 10.1080/02642060903067563
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