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Reputation and value creation in search shops

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  • Norman T. Sheehan
  • Charles B. Stabell

Abstract

We look at reputation effects in firms which create value by finding valuable objects, which we label search shops. The paper examines and validates different measures of value creation and reputation in search shops and finds partial support for our hypothesis that higher reputation is associated with higher value creation. The negative findings are instructive as they suggest that future studies of search shops, such as petroleum exploration units, must take care when using simple counts of success to measure value created. The paper provides empirical data on three key success factors in search shops and concludes with tactics for increasing a search shop's reputation.

Suggested Citation

  • Norman T. Sheehan & Charles B. Stabell, 2006. "Reputation and value creation in search shops," The Service Industries Journal, Taylor & Francis Journals, vol. 26(6), pages 597-613, September.
    • Handle: RePEc:taf:servic:v:26:y:2006:i:6:p:597-613
    DOI: 10.1080/02642060600850576
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    Cited by:

    1. Wei-Feng Tung & Soe-Tsyr Yuan & Yen-Cheng Wu & Patrick Hung, 2014. "Collaborative service system design for music content creation," Information Systems Frontiers, Springer, vol. 16(2), pages 291-302, April.

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