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The Impact of Buying Environment Characteristics of Retail Websites

Author

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  • Jung-Hwan Kim
  • Minjeong Kim
  • Jay Kandampully

Abstract

This article identifies the extent to which buying environment characteristics, which are not directly related to price or product information, are currently available on online apparel websites and whether e-tail stores which use high levels of buying environment characteristics on their websites have a beneficial association with financial performance. A content analysis of 96 online apparel websites was employed. The overall extent to which current online websites provide buying environment characteristics appears to be low and providing more information in relation to the five characteristics was positively related to company profitability.

Suggested Citation

  • Jung-Hwan Kim & Minjeong Kim & Jay Kandampully, 2007. "The Impact of Buying Environment Characteristics of Retail Websites," The Service Industries Journal, Taylor & Francis Journals, vol. 27(7), pages 865-880, October.
    • Handle: RePEc:taf:servic:v:27:y:2007:i:7:p:865-880
    DOI: 10.1080/02642060701570529
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    Cited by:

    1. Lova Rajaobelina & Isabelle Brun & Nour Kilani & Line Ricard, 2022. "Examining emotions linked to live chat services: The role of e-service quality and impact on word of mouth," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 27(3), pages 232-249, September.
    2. Bruhn, Manfred & Mayer-Vorfelder, Matthias, 2011. "Kundenerfahrung als Forschungsgegenstand im Marketing - Konzeptionalisierung, Operationalisierung und empirische Befunde," Working papers 2011/01, Faculty of Business and Economics - University of Basel.
    3. Pop, Rebeka-Anna & Hlédik, Erika & Dabija, Dan-Cristian, 2023. "Predicting consumers' purchase intention through fast fashion mobile apps: The mediating role of attitude and the moderating role of COVID-19," Technological Forecasting and Social Change, Elsevier, vol. 186(PA).

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