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Caution in the Use of Difference Scores in Consumer Research

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  1. Kelly, Khim & Tan, Hun-Tong, 2017. "Mandatory management disclosure and mandatory independent audit of internal controls: Evidence of configural information processing by investors," Accounting, Organizations and Society, Elsevier, vol. 56(C), pages 1-20.
  2. Son K. Lam & Thomas E. DeCarlo & Ashish Sharma, 2019. "Salesperson ambidexterity in customer engagement: do customer base characteristics matter?," Journal of the Academy of Marketing Science, Springer, vol. 47(4), pages 659-680, July.
  3. Erceg, Nikola & Galić, Zvonimir & Bubić, Andreja, 2022. "Normative responding on cognitive bias tasks: Some evidence for a weak rationality factor that is mostly explained by numeracy and actively open-minded thinking," Intelligence, Elsevier, vol. 90(C).
  4. Rosanna Giannoccaro & Nicola Costantino & A. Ludovico & Roberto Pietroforte, 2008. "Measuring Citizen Satisfaction with Aspects of Public Services from a Local Authority and Determining Their Importance: A Case Study," Public Organization Review, Springer, vol. 8(1), pages 1-15, March.
  5. Volker Seiler, 2013. "Comment on Ameriks, Caplin, Leahy & Tyler (2007): Measuring Self-Control Problems," Working Papers CIE 61, Paderborn University, CIE Center for International Economics.
  6. Hyun Joon Kim, 2006. "Measuring Citizen Satisfaction with Contracted-Out Public Service Quality: An Application of Servqual Measures," International Review of Public Administration, Taylor & Francis Journals, vol. 11(2), pages 1-14, January.
  7. Pedro Nuñez-Cacho & Jaroslaw Górecki & Valentín Molina-Moreno & Francisco A. Corpas-Iglesias, 2018. "What Gets Measured, Gets Done: Development of a Circular Economy Measurement Scale for Building Industry," Sustainability, MDPI, vol. 10(7), pages 1-22, July.
  8. Youngtak M. Kim & John R. Busenbark & Seung-Hwan Jeong & Son K. Lam, 2022. "The performance impact of marketing dualities: a response surface approach to resolving empirical challenges," Journal of the Academy of Marketing Science, Springer, vol. 50(5), pages 915-940, September.
  9. Zeynep Müge Güzel & Aysegul Ozsomer, 2022. "Cleansing the doors of perception: Perceptual inaccuracy in marketing relationships," AMS Review, Springer;Academy of Marketing Science, vol. 12(3), pages 216-237, December.
  10. Ed Diener & Louis Tay, 2014. "Review of the Day Reconstruction Method (DRM)," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 116(1), pages 255-267, March.
  11. Wang, Yonggui & Wang, Na & Jiang, Ling & Yang, Zhilin & Cui, Victor, 2016. "Managing relationships with power advantage buyers: The role of supplier initiated bonding tactics in long-term buyer–supplier collaborations," Journal of Business Research, Elsevier, vol. 69(12), pages 5587-5596.
  12. Sparks, John R. & Areni, Charles S., 2002. "The effects of sales presentation quality and initial perceptions on persuasion: a multiple role perspective," Journal of Business Research, Elsevier, vol. 55(6), pages 517-528, June.
  13. Smith, Anne M., 1999. "Some Problems When Adopting Churchill's Paradigm for the Development of Service Quality Measurement Scales," Journal of Business Research, Elsevier, vol. 46(2), pages 109-120, October.
  14. Liu, Sarah Y. & Wrosch, Carsten & Morin, Alexandre J.S. & Quesnel-Vallée, Amélie & Pruessner, Jens C., 2019. "Changes in self-esteem and chronic disease across adulthood: A 16-year longitudinal analysis," Social Science & Medicine, Elsevier, vol. 242(C).
  15. Sang-June Park & Youjae Yi, 2016. "Performance-only measures vs. performance-expectation measures of service quality," The Service Industries Journal, Taylor & Francis Journals, vol. 36(15-16), pages 741-756, December.
  16. Luis L. Martins, 2005. "A Model of the Effects of Reputational Rankings on Organizational Change," Organization Science, INFORMS, vol. 16(6), pages 701-720, December.
  17. D. Vandaele & P. Gemmel, 2004. "Development of a measurement scale for business-to-business service quality: assessment in the facility services sector," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 04/259, Ghent University, Faculty of Economics and Business Administration.
  18. World Bank, 2012. "Quality Perception in Utility Provision : A Conceptual and Empirical Approach," World Bank Publications - Reports 13007, The World Bank Group.
  19. Heribert Gierl, 2000. "Opportunismus in langfristigen Geschäftsbeziehungen," Schmalenbach Journal of Business Research, Springer, vol. 52(2), pages 107-140, March.
  20. Johnson, Michael D. & Nader, Georg & Fornell, Claes, 1996. "Expectations, perceived performance, and customer satisfaction for a complex service: The case of bank loans," Journal of Economic Psychology, Elsevier, vol. 17(2), pages 163-182, April.
  21. Gleitsmann, Sinje & Guttzeit, Mandy & Roschk, Holger, 2010. "Die kundenseitige Wahrnehmung der Servicequalität bei der Nutzung von SST," Ilmenauer Schriften zur Betriebswirtschaftslehre, Technische Universität Ilmenau, Institut für Betriebswirtschaftslehre, volume 3, number 32010.
  22. Chung, Tuck Siong & Low, Angie, 2022. "CEO regulatory focus and myopic marketing management," International Journal of Research in Marketing, Elsevier, vol. 39(1), pages 247-267.
  23. Homburg, Christian & Rudolph, Bettina, 2001. "Customer satisfaction in industrial markets: dimensional and multiple role issues," Journal of Business Research, Elsevier, vol. 52(1), pages 15-33, April.
  24. Brady, Michael K. & Cronin, J. Jr. & Brand, Richard R., 2002. "Performance-only measurement of service quality: a replication and extension," Journal of Business Research, Elsevier, vol. 55(1), pages 17-31, January.
  25. Grahame R. Dowling, 2001. "The Alpha, Beta, Gamma Approach to Measuring Change and its use for Interpreting the Effectiveness of Service Quality Programs," Australian Journal of Management, Australian School of Business, vol. 26(1), pages 55-67, June.
  26. Joseph Balloun & Gary Klein, 1997. "A difference which makes a difference," Quality & Quantity: International Journal of Methodology, Springer, vol. 31(3), pages 317-324, August.
  27. Boerkamp, Ellis J. C. & Reuijl, Jan C. & Haaijer-Ruskamp, Flora M., 1997. "The pharmacist as a drug information supplier in hospitals: A view from services marketing," Journal of Business Research, Elsevier, vol. 40(3), pages 207-218, November.
  28. Brown, Susan A. & Venkatesh, Viswanath & Kuruzovich, Jason & Massey, Anne P., 2008. "Expectation confirmation: An examination of three competing models," Organizational Behavior and Human Decision Processes, Elsevier, vol. 105(1), pages 52-66, January.
  29. Jonathan D. Bohlmann & José Antonio Rosa & Ruth N. Bolton & William J. Qualls, 2006. "The Effect of Group Interactions on Satisfaction Judgments: Satisfaction Escalation," Marketing Science, INFORMS, vol. 25(4), pages 301-321, July.
  30. Söderlund, Magnus & Sagfossen, Sofie, 2017. "The consumer experience: The impact of supplier effort and consumer effort on customer satisfaction," Journal of Retailing and Consumer Services, Elsevier, vol. 39(C), pages 219-229.
  31. Andreas Kakouris & Elina Meliou, 2011. "New Public Management: Promote the Public Sector Modernization Through Service Quality. Current Experiences and Future Challenges," Public Organization Review, Springer, vol. 11(4), pages 351-369, December.
  32. Heribert Gierl & Roland Helm & Stefan Stumpp, 2001. "Wertfunktion der Prospect-Theorie, Produktpräferenzen und Folgerungen für das Marketing," Schmalenbach Journal of Business Research, Springer, vol. 53(6), pages 559-588, September.
  33. Yoshida, Masayuki & James, Jeffrey D., 2011. "Service quality at sporting events: Is aesthetic quality a missing dimension?," Sport Management Review, Elsevier, vol. 14(1), pages 13-24, February.
  34. Kraus, Florian & Haumann, Till & Ahearne, Michael & Wieseke, Jan, 2015. "When Sales Managers and Salespeople Disagree in the Appreciation for Their Firm: The Phenomenon of Organizational Identification Tension," Journal of Retailing, Elsevier, vol. 91(3), pages 486-515.
  35. Pierre Berthon & Leyland Pitt & Michael Ewing & Christopher L. Carr, 2002. "Potential Research Space in MIS: A Framework for Envisioning and Evaluating Research Replication, Extension, and Generation," Information Systems Research, INFORMS, vol. 13(4), pages 416-427, December.
  36. Spiros Gounaris, 2005. "An alternative measure for assessing perceived quality of software house services," The Service Industries Journal, Taylor & Francis Journals, vol. 25(6), pages 803-823, September.
  37. Yoon, Mahn Hee & Suh, Jaebeom, 2003. "Organizational citizenship behaviors and service quality as external effectiveness of contact employees," Journal of Business Research, Elsevier, vol. 56(8), pages 597-611, August.
  38. Nicole Koschate-Fischer & Wayne D. Hoyer & Nicola E. Stokburger-Sauer & Jan Engling, 2018. "Do life events always lead to change in purchase? The mediating role of change in consumer innovativeness, the variety seeking tendency, and price consciousness," Journal of the Academy of Marketing Science, Springer, vol. 46(3), pages 516-536, May.
  39. Jaya Sangeetha, 2017. "Development of Scale for Service Quality, Satisfaction and Behavioral intentions: Middle Eastern Context," Advances in Management and Applied Economics, SCIENPRESS Ltd, vol. 7(2), pages 1-4.
  40. Louis Tay & David Chan & Ed Diener, 2014. "The Metrics of Societal Happiness," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 117(2), pages 577-600, June.
  41. Hyun, Moonsup & Jordan, Jeremy S., 2020. "Athletic goal achievement: A critical antecedent of event satisfaction, re-participation intention, and future exercise intention in participant sport events," Sport Management Review, Elsevier, vol. 23(2), pages 256-270.
  42. Pengcheng Xiang & Fuyuan Jia & Xiaohui Li, 2018. "Critical Behavioral Risk Factors among Principal Participants in the Chinese Construction Industry," Sustainability, MDPI, vol. 10(9), pages 1-22, September.
  43. Joachim Vosgerau & Erin Anderson & William T. Ross, Jr., 2008. "Can Inaccurate Perceptions in Business-to-Business (B2B) Relationships Be Beneficial?," Marketing Science, INFORMS, vol. 27(2), pages 205-224, 03-04.
  44. M. Sirgy & David Efraty & Phillip Siegel & Dong-Jin Lee, 2001. "A New Measure of Quality of Work Life (QWL) Based on Need Satisfaction and Spillover Theories," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 55(3), pages 241-302, September.
  45. Davern, Michael J. & Wilkin, Carla L., 2010. "Towards an integrated view of IT value measurement," International Journal of Accounting Information Systems, Elsevier, vol. 11(1), pages 42-60.
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