Organizational citizenship behaviors and service quality as external effectiveness of contact employees
No abstract is available for this item.
References listed on IDEAS
Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
- MacKenzie, Scott B. & Podsakoff, Philip M. & Fetter, Richard, 1991. "Organizational citizenship behavior and objective productivity as determinants of managerial evaluations of salespersons' performance," Organizational Behavior and Human Decision Processes, Elsevier, vol. 50(1), pages 123-150, October.
- Peter, J Paul & Churchill, Gilbert A, Jr & Brown, Tom J, 1993. " Caution in the Use of Difference Scores in Consumer Research," Journal of Consumer Research, Oxford University Press, vol. 19(4), pages 655-662, March.
- Michèle Paulin & R.J. Ferguson & Marielle Audrey Payaud, 2000. "Business effectiveness & professional service personnel : relational or transactional managers ?," Post-Print halshs-00650017, HAL.