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Organizational citizenship behavior and objective productivity as determinants of managerial evaluations of salespersons' performance

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  • MacKenzie, Scott B.
  • Podsakoff, Philip M.
  • Fetter, Richard

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  • MacKenzie, Scott B. & Podsakoff, Philip M. & Fetter, Richard, 1991. "Organizational citizenship behavior and objective productivity as determinants of managerial evaluations of salespersons' performance," Organizational Behavior and Human Decision Processes, Elsevier, vol. 50(1), pages 123-150, October.
  • Handle: RePEc:eee:jobhdp:v:50:y:1991:i:1:p:123-150
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    Cited by:

    1. Gary Charness & David I. Levine, 2000. "When are Layoffs Acceptable? Evidence from a Quasi-Experiment," ILR Review, Cornell University, ILR School, vol. 53(3), pages 381-400, April.
    2. Verbeke, W.J.M.I. & Belschak, F.D. & Wuyts, S.H.K. & Bagozzi, R.P., 2004. "Account Managers Creation of Social Capital: Communal and Instrumental Investments and Performance Implications," ERIM Report Series Research in Management ERS-2004-011-MKT, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
    3. Barksdale, Kevin & Werner, Jon M., 2001. "Managerial ratings of in-role behaviors, organizational citizenship behaviors, and overall performance: testing different models of their relationship," Journal of Business Research, Elsevier, vol. 51(2), pages 145-155, February.
    4. Charness, Gary & Levine, David I., 2002. "Changes in the employment contract?: Evidence from a quasi-experiment," Journal of Economic Behavior & Organization, Elsevier, vol. 47(4), pages 391-405, April.
    5. Verbeke, W.J.M.I. & Belschak, F.D. & Bagozzi, R.P., 2004. "The Adaptive Consequences of Pride in Personal Selling," ERIM Report Series Research in Management ERS-2004-012-MKT, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
    6. Wohlgemuth, Veit & Berger, Elisabeth S.C. & Wenzel, Matthias, 2016. "More than just financial performance: Trusting investors in social trading," Journal of Business Research, Elsevier, vol. 69(11), pages 4970-4974.
    7. Hartmann, Nathaniel N. & Rutherford, Brian N. & Feinberg, Richard & Anderson, James G., 2014. "Antecedents of mentoring: Do multi-faceted job satisfaction and affective organizational commitment matter?," Journal of Business Research, Elsevier, vol. 67(9), pages 2039-2044.
    8. Hui, Chun & Law, Kenneth S. & Chen, Zhen Xiong, 1999. "A Structural Equation Model of the Effects of Negative Affectivity, Leader-Member Exchange, and Perceived Job Mobility on In-role and Extra-role Performance: A Chinese Case," Organizational Behavior and Human Decision Processes, Elsevier, vol. 77(1), pages 3-21, January.
    9. Puffer, Sheila M., 1997. "Soviet and American managers' reward allocations: A dependency approach," International Business Review, Elsevier, vol. 6(5), pages 453-476, October.
    10. Yoon, Mahn Hee & Suh, Jaebeom, 2003. "Organizational citizenship behaviors and service quality as external effectiveness of contact employees," Journal of Business Research, Elsevier, vol. 56(8), pages 597-611, August.
    11. Hill, Aaron D. & Kern, David A. & White, Margaret A., 2014. "Are we overconfident in executive overconfidence research? An examination of the convergent and content validity of extant unobtrusive measures," Journal of Business Research, Elsevier, vol. 67(7), pages 1414-1420.
    12. Hannah, Sean T. & Avolio, Bruce J. & Walumbwa, Fred O. & Chan, Adrian, 2012. "Leader Self and Means Efficacy: A multi-component approach," Organizational Behavior and Human Decision Processes, Elsevier, vol. 118(2), pages 143-161.
    13. Turnipseed, David L., 2002. "Are good soldiers good?: Exploring the link between organization citizenship behavior and personal ethics," Journal of Business Research, Elsevier, vol. 55(1), pages 1-15, January.
    14. Kwantes, Catherine T. & Boglarsky, Cheryl A., 2007. "Perceptions of organizational culture, leadership effectiveness and personal effectiveness across six countries," Journal of International Management, Elsevier, vol. 13(2), pages 204-230, June.
    15. Lai, Christine & Singh, Barjinder & Alshwer, Abdullah A. & Shaffer, Margaret A., 2014. "Building and Leveraging Interpersonal Trust Within and Across MNE Subsidiaries: A Social Exchange Perspective," Journal of International Management, Elsevier, vol. 20(3), pages 312-326.
    16. Podsakoff, Philip M. & Bommer, William H. & Podsakoff, Nathan P. & MacKenzie, Scott B., 2006. "Relationships between leader reward and punishment behavior and subordinate attitudes, perceptions, and behaviors: A meta-analytic review of existing and new research," Organizational Behavior and Human Decision Processes, Elsevier, vol. 99(2), pages 113-142, March.

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