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Expectation confirmation: An examination of three competing models

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  • Brown, Susan A.
  • Venkatesh, Viswanath
  • Kuruzovich, Jason
  • Massey, Anne P.

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  • Brown, Susan A. & Venkatesh, Viswanath & Kuruzovich, Jason & Massey, Anne P., 2008. "Expectation confirmation: An examination of three competing models," Organizational Behavior and Human Decision Processes, Elsevier, vol. 105(1), pages 52-66, January.
  • Handle: RePEc:eee:jobhdp:v:105:y:2008:i:1:p:52-66
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    References listed on IDEAS

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    1. James E. Bailey & Sammy W. Pearson, 1983. "Development of a Tool for Measuring and Analyzing Computer User Satisfaction," Management Science, INFORMS, vol. 29(5), pages 530-545, May.
    2. Michael J. Ginzberg, 1981. "Early Diagnosis of MIS Implementation Failure: Promising Results and Unanswered Questions," Management Science, INFORMS, vol. 27(4), pages 459-478, April.
    3. Edwards, Jeffrey R. & Rothbard, Nancy P., 1999. "Work and Family Stress and Well-Being: An Examination of Person-Environment Fit in the Work and Family Domains," Organizational Behavior and Human Decision Processes, Elsevier, vol. 77(2), pages 85-129, February.
    4. Edwards, Jeffrey R., 1995. "Alternatives to Difference Scores as Dependent Variables in the Study of Congruence in Organizational Research," Organizational Behavior and Human Decision Processes, Elsevier, vol. 64(3), pages 307-324, December.
    5. Edwards, Jeffrey R., 1994. "The Study of Congruence in Organizational Behavior Research: Critique and a Proposed Alternative," Organizational Behavior and Human Decision Processes, Elsevier, vol. 58(1), pages 51-100, April.
    6. Alain Pinsonneault & Kenneth L. Kraemer, 1997. "Middle Management Downsizing: An Empirical Investigation of the Impact of Information Technology," Management Science, INFORMS, vol. 43(5), pages 659-679, May.
    7. Viswanath Venkatesh & Fred D. Davis, 2000. "A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies," Management Science, INFORMS, vol. 46(2), pages 186-204, February.
    8. Peter, J Paul & Churchill, Gilbert A, Jr & Brown, Tom J, 1993. " Caution in the Use of Difference Scores in Consumer Research," Journal of Consumer Research, Oxford University Press, vol. 19(4), pages 655-662, March.
    9. Fred D. Davis & Richard P. Bagozzi & Paul R. Warshaw, 1989. "User Acceptance of Computer Technology: A Comparison of Two Theoretical Models," Management Science, INFORMS, vol. 35(8), pages 982-1003, August.
    10. Christensen-Szalanski, Jay J. J. & Willham, Cynthia Fobian, 1991. "The hindsight bias: A meta-analysis," Organizational Behavior and Human Decision Processes, Elsevier, vol. 48(1), pages 147-168, February.
    11. Nancy Paule Melone, 1990. "A Theoretical Assessment of the User-Satisfaction Construct in Information Systems Research," Management Science, INFORMS, vol. 36(1), pages 76-91, January.
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    1. repec:eee:jobhdp:v:144:y:2018:i:c:p:85-96 is not listed on IDEAS
    2. Nancy K. Lankton & D. Harrison McKnight & Ryan T. Wright & Jason Bennett Thatcher, 2016. "Research Note—Using Expectation Disconfirmation Theory and Polynomial Modeling to Understand Trust in Technology," Information Systems Research, INFORMS, vol. 27(1), pages 197-213, March.
    3. Viswanath Venkatesh & James Y. L. Thong & Frank K. Y. Chan & Paul J. H. Hu, 2016. "Managing Citizens’ Uncertainty in E-Government Services: The Mediating and Moderating Roles of Transparency and Trust," Information Systems Research, INFORMS, vol. 27(1), pages 87-111, March.
    4. Önkal, Dilek & Sinan Gönül, M. & Goodwin, Paul & Thomson, Mary & Öz, Esra, 2017. "Evaluating expert advice in forecasting: Users’ reactions to presumed vs. experienced credibility," International Journal of Forecasting, Elsevier, vol. 33(1), pages 280-297.

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