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Investigating success of an e-government initiative: Validation of an integrated IS success model

Author

Listed:
  • Nripendra P. Rana

    (Swansea University)

  • Yogesh K. Dwivedi

    (Swansea University)

  • Michael D. Williams

    (Swansea University)

  • Vishanth Weerakkody

    (Brunel University)

Abstract

The purpose of this paper is to examine the success (by measuring intention to use and user satisfaction) of the online public grievance redressal system (OPGRS) from the perspective of the citizens of India. The success of this e-government system is examined using an integrated IS success model. The model developed includes the constructs such as system quality, information quality, service quality, perceived usefulness, perceived ease of use, perceived satisfaction, perceived risk, and behavioral intention. The proposed integrated research model of IS was validated using the response taken from 419 citizens from different cities of India. The empirical outcomes provided the positive significant connections between all 12 hypothesised relationships between eight constructs. The empirical evidence and discussion presented in the study can help the government to improve upon and fully utilise the potential of the OPGRS as a useful tool toward a transparent and corruption free country.

Suggested Citation

  • Nripendra P. Rana & Yogesh K. Dwivedi & Michael D. Williams & Vishanth Weerakkody, 2015. "Investigating success of an e-government initiative: Validation of an integrated IS success model," Information Systems Frontiers, Springer, vol. 17(1), pages 127-142, February.
  • Handle: RePEc:spr:infosf:v:17:y:2015:i:1:d:10.1007_s10796-014-9504-7
    DOI: 10.1007/s10796-014-9504-7
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    2. Stephen Jackson & Meng Seng Wong, 2017. "A cultural theory analysis of e-government: Insights from a local government council in Malaysia," Information Systems Frontiers, Springer, vol. 19(6), pages 1391-1405, December.
    3. Liébana-Cabanillas, Francisco & Japutra, Arnold & Molinillo, Sebastián & Singh, Nidhi & Sinha, Neena, 2020. "Assessment of mobile technology use in the emerging market: Analyzing intention to use m-payment services in India," Telecommunications Policy, Elsevier, vol. 44(9).
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    5. Roman Lukyanenko & Andrea Wiggins & Holly K. Rosser, 0. "Citizen Science: An Information Quality Research Frontier," Information Systems Frontiers, Springer, vol. 0, pages 1-23.
    6. Abdullah Mohammed Baabdullah, 2020. "Factors Influencing Adoption of Mobile Social Network Games (M-SNGs): The Role of Awareness," Information Systems Frontiers, Springer, vol. 22(2), pages 411-427, April.
    7. Anton Gerunov, 2019. "Socio-Economic Enablers of E-Government in Bulgaria," Economic Alternatives, University of National and World Economy, Sofia, Bulgaria, issue 3, pages 437-455, September.
    8. Pusp Raj Joshi & Shareeful Islam, 2018. "E-Government Maturity Model for Sustainable E-Government Services from the Perspective of Developing Countries," Sustainability, MDPI, Open Access Journal, vol. 10(6), pages 1-28, June.
    9. Yogesh K. Dwivedi & Nripendra P. Rana & Anand Jeyaraj & Marc Clement & Michael D. Williams, 2019. "Re-examining the Unified Theory of Acceptance and Use of Technology (UTAUT): Towards a Revised Theoretical Model," Information Systems Frontiers, Springer, vol. 21(3), pages 719-734, June.
    10. Hamood Mohd. Al-Hattami, 2021. "Validation of the D&M IS success model in the context of accounting information system of the banking sector in the least developed countries," Journal of Management Control: Zeitschrift für Planung und Unternehmenssteuerung, Springer, vol. 32(1), pages 127-153, March.
    11. Yogesh K. Dwivedi & David Wastell & Helle Zinner Henriksen & Rahul De’, 2015. "Guest editorial: Grand successes and failures in IT: Private and public sectors," Information Systems Frontiers, Springer, vol. 17(1), pages 11-14, February.
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