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Competitive advantage through service differentiation by manufacturing companies

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Cited by:

  1. Weiwei Wu & Yexin Liu & Tachia Chin, 2018. "The effect of technology management capability on new product development in China’s service-oriented manufacturing firms: a social capital perspective," Asia Pacific Business Review, Taylor & Francis Journals, vol. 24(2), pages 212-232, March.
  2. Delgosha, Mohammad Soltani & Hajiheydari, Nastaran & Talafidaryani, Mojtaba, 2022. "Discovering IoT implications in business and management: A computational thematic analysis," Technovation, Elsevier, vol. 118(C).
  3. Chacha Magasi & Gordian S. Bwemelo, 2022. "Influence of undergraduate experience on alumni loyalty to their alma mater in the Tanzania’s higher education context," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 11(4), pages 333-341, June.
  4. Holmlund, Maria & Kowalkowski, Christian & Biggemann, Sergio, 2016. "Organizational behavior in innovation, marketing, and purchasing in business service contexts—An agenda for academic inquiry," Journal of Business Research, Elsevier, vol. 69(7), pages 2457-2462.
  5. Yanli Bao, 2020. "Competitive intelligence and its impact on innovations in tourism industry of China: An empirical research," PLOS ONE, Public Library of Science, vol. 15(7), pages 1-12, July.
  6. Jasanta PERANGINANGIN, 2015. "A Conceptual Mapping Resource Advantage Theory, Competitive Advantage Theory, and Transient Competitive Advantage," Expert Journal of Business and Management, Sprint Investify, vol. 3(2), pages 140-149.
  7. Curtis, Kynda R. & Slocum, Susan L., 2022. "Research Report: Firm Resiliency Post-Economic Shock: A Case Study of Rural Wineries during the COVID-19 Pandemic," Journal of Food Distribution Research, Food Distribution Research Society, vol. 53(1), March.
  8. Khanra, Sayantan & Dhir, Amandeep & Parida, Vinit & Kohtamäki, Marko, 2021. "Servitization research: A review and bibliometric analysis of past achievements and future promises," Journal of Business Research, Elsevier, vol. 131(C), pages 151-166.
  9. Johansson, A. Elisabeth & Raddats, Chris & Witell, Lars, 2019. "The role of customer knowledge development for incremental and radical service innovation in servitized manufacturers," Journal of Business Research, Elsevier, vol. 98(C), pages 328-338.
  10. Gebauer, Heiko & Saul, Caroline, 2014. "Eine bibliometrische Analyse des Forschungsstandes und der zukünftigen Forschungsfragen für die Transformation vom Produzenten zum Dienstleister," Die Unternehmung - Swiss Journal of Business Research and Practice, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 68(4), pages 229-249.
  11. António Porfírio, José & Augusto Felício, José & Carrilho, Tiago & Jardim, Jacinto, 2023. "Promoting entrepreneurial intentions from adolescence: The influence of entrepreneurial culture and education," Journal of Business Research, Elsevier, vol. 156(C).
  12. Dao Thi Ta & Chia-Han Yang, 2018. "Exploring The Impacts Of Service Innovation On Customer Satisfaction In The Telecom Industry: A Perspective From Interactive And Supportive Service Innovations," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 22(07), pages 1-30, October.
  13. Andrew T. Crecelius & Justin M. Lawrence & Ju-Yeon Lee & Son K. Lam & Lisa K. Scheer, 2019. "Effects of channel members’ customer-centric structures on supplier performance," Journal of the Academy of Marketing Science, Springer, vol. 47(1), pages 56-75, January.
  14. Angelis, Jannis & Parry, Glenn & Macintyre, Mairi, 2012. "Discretion and complexity in customer focused environments," European Management Journal, Elsevier, vol. 30(5), pages 466-472.
  15. SiJian Niu & Byung Il Park & Jin Sup Jung, 2022. "The Effects of Digital Leadership and ESG Management on Organizational Innovation and Sustainability," Sustainability, MDPI, vol. 14(23), pages 1-20, November.
  16. Pedro E. Minaya & Lucía Avella & Juan A. Trespalacios, 2023. "The effects of digital servitization on business competitiveness: A case study of Spanish manufacturers," Journal of International Entrepreneurship, Springer, vol. 21(2), pages 180-213, June.
  17. Douglas Chiguvi & Sinesisa Khumalo & Ruramayi Tadu & Zenzo. D. Dube & Joe Jazi, 2020. "Product Differentiation for Competitive Advantage in the Private Tertiary Education Institutions in Botswana," Applied Economics and Finance, Redfame publishing, vol. 7(1), pages 21-32, January.
  18. Alessandro Augurio & Laura Castaldi & Felice Addeo, 2018. "Servitization in managerial literature: A content analysis," MERCATI & COMPETITIVIT?, FrancoAngeli Editore, vol. 2018(2), pages 131-160.
  19. Quang-Huy Ngo, 2023. "The Impact of Entrepreneurial Orientation on SMEs’ Performance in a Transitional Economy: The Mediating Role of Differentiation Advantages and Innovation Capability," SAGE Open, , vol. 13(4), pages 21582440231, October.
  20. Jesse Heimonen & Marko Kohtamäki, 2019. "Measuring new product and service portfolio advantage," International Entrepreneurship and Management Journal, Springer, vol. 15(1), pages 163-174, March.
  21. Rabetino, Rodrigo & Kohtamäki, Marko & Gebauer, Heiko, 2017. "Strategy map of servitization," International Journal of Production Economics, Elsevier, vol. 192(C), pages 144-156.
  22. Efrat, Kalanit & Gilboa, Shaked & Yonatany, Moshe, 2017. "When marketing and innovation interact: The case of born-global firms," International Business Review, Elsevier, vol. 26(2), pages 380-390.
  23. Marcus Adam, 2018. "The Role of Human Resource Management (HRM) for the Implementation of Sustainable Product-Service Systems (PSS)—An Analysis of Fashion Retailers," Sustainability, MDPI, vol. 10(7), pages 1-27, July.
  24. Witell, Lars & Gebauer, Heiko & Jaakkola, Elina & Hammedi, Wafa & Patricio, Lia & Perks, Helen, 2017. "A bricolage perspective on service innovation," Journal of Business Research, Elsevier, vol. 79(C), pages 290-298.
  25. Marcus Adam & Jochen Strähle & Matthias Freise, 2017. "The Interaction of Product-Service Systems (PSS) and Corporate Environmental Management (CEM): Can PSS Drive Today’s Fashion Industry Toward More Environmental Sustainability?," Service Science, INFORMS, vol. 9(3), pages 235-249, September.
  26. Huikkola, Tuomas & Kohtamäki, Marko & Rabetino, Rodrigo & Makkonen, Hannu & Holtkamp, Philipp, 2022. "Overcoming the challenges of smart solution development: Co-alignment of processes, routines, and practices to manage product, service, and software integration," Technovation, Elsevier, vol. 118(C).
  27. Matthieu Crozet & Emmanuel Milet, 2017. "Should everybody be in services? The effect of servitization on manufacturing firm performance," Journal of Economics & Management Strategy, Wiley Blackwell, vol. 26(4), pages 820-841, December.
  28. Sabatino, Michele, 2016. "Economic crisis and resilience: Resilient capacity and competitiveness of the enterprises," Journal of Business Research, Elsevier, vol. 69(5), pages 1924-1927.
  29. Witell, Lars & Snyder, Hannah & Gustafsson, Anders & Fombelle, Paul & Kristensson, Per, 2016. "Defining service innovation: A review and synthesis," Journal of Business Research, Elsevier, vol. 69(8), pages 2863-2872.
  30. Wim Coreynen & Arjen van Witteloostuijn & Johanna Vanderstraeten, 2021. "Toward Servitized Research: An Integrated Approach for Sustainable Product-Service Innovation," Sustainability, MDPI, vol. 13(15), pages 1-21, July.
  31. Mohammad Rahimian & Gholamreza Rajaei, 2017. "Investigating the Effect of Strategic Leadership on Competitive Advantage with the Mediating Role of Innovation Ambidexterity," Proceedings of Business and Management Conferences 5207365, International Institute of Social and Economic Sciences.
  32. Kankam-Kwarteng, Collins & Osman, Barbara & Acheampong, Stephen, 2020. "Performance of restaurants: Recognizing competitive intensity and differentiation strategies," MPRA Paper 103781, University Library of Munich, Germany.
  33. Rammal, Hussain G. & Rose, Elizabeth L. & Ghauri, Pervez N. & Ørberg Jensen, Peter D. & Kipping, Matthias & Petersen, Bent & Scerri, Moira, 2022. "Economic nationalism and internationalization of services: Review and research agenda," Journal of World Business, Elsevier, vol. 57(3).
  34. Baines, Tim & Ziaee Bigdeli, Ali & Sousa, Rui & Schroeder, Andreas, 2020. "Framing the servitization transformation process: A model to understand and facilitate the servitization journey," International Journal of Production Economics, Elsevier, vol. 221(C).
  35. Chen, Shengqi & Zhang, Hong, 2021. "Does digital finance promote manufacturing servitization: Micro evidence from China," International Review of Economics & Finance, Elsevier, vol. 76(C), pages 856-869.
  36. Pilawa, Joanna & Witell, Lars & Valtakoski, Aku & Kristensson, Per, 2022. "Service innovativeness in retailing: Increasing the relative attractiveness during the COVID-19 pandemic," Journal of Retailing and Consumer Services, Elsevier, vol. 67(C).
  37. Kindström, Daniel & Kowalkowski, Christian & Sandberg, Erik, 2013. "Enabling service innovation: A dynamic capabilities approach," Journal of Business Research, Elsevier, vol. 66(8), pages 1063-1073.
  38. repec:ers:journl:v:volumexxi:y:2018:i:issue4:p:92-108 is not listed on IDEAS
  39. Del Sarto, Nicola & Isabelle, Diane A. & Di Minin, Alberto, 2020. "The role of accelerators in firm survival: An fsQCA analysis of Italian startups," Technovation, Elsevier, vol. 90.
  40. Balci, Gökcay & Cetin, Ismail Bilge & Tanyeri, Mustafa, 2018. "Differentiation of container shipping services in Turkey," Transport Policy, Elsevier, vol. 61(C), pages 26-35.
  41. Lucie Kanovska & Eva Tomaskova, 2018. "The Impact of Service Offering on Business Performance in Electrical Engineering Companies," European Research Studies Journal, European Research Studies Journal, vol. 0(4), pages 92-108.
  42. Max Finne & Saara Brax & Jan Holmström, 2013. "Reversed servitization paths: a case analysis of two manufacturers," Service Business, Springer;Pan-Pacific Business Association, vol. 7(4), pages 513-537, December.
  43. Salunke, Sandeep & Weerawardena, Jay & McColl-Kennedy, Janet R., 2013. "Competing through service innovation: The role of bricolage and entrepreneurship in project-oriented firms," Journal of Business Research, Elsevier, vol. 66(8), pages 1085-1097.
  44. David Hidalgo-Carvajal & Ruth Carrasco-Gallego & Gustavo Morales-Alonso, 2021. "From Goods to Services and from Linear to Circular: The Role of Servitization’s Challenges and Drivers in the Shifting Process," Sustainability, MDPI, vol. 13(8), pages 1-26, April.
  45. Nala Alahmari & Rashid Mehmood & Ahmed Alzahrani & Tan Yigitcanlar & Juan M. Corchado, 2023. "Autonomous and Sustainable Service Economies: Data-Driven Optimization of Design and Operations through Discovery of Multi-Perspective Parameters," Sustainability, MDPI, vol. 15(22), pages 1-44, November.
  46. Liu, Caihong & Ji, Hannah & Ji, Jonah, 2022. "Mobile information technology's impacts on service innovation performance of manufacturing enterprises," Technological Forecasting and Social Change, Elsevier, vol. 184(C).
  47. Nayak, Bishwajit & Bhattacharyya, Som Sekhar & Krishnamoorthy, Bala, 2022. "Exploring the black box of competitive advantage – An integrated bibliometric and chronological literature review approach," Journal of Business Research, Elsevier, vol. 139(C), pages 964-982.
  48. Nordin, Fredrik & Ravald, Annika, 2016. "Managing relationship gaps: A practitioner perspective," Journal of Business Research, Elsevier, vol. 69(7), pages 2490-2497.
  49. Kankam-Kwarteng, Collins & Osman, Barbara & Acheampong, Stephen, 2020. "Performance of restaurants: Recognizing competitive intensity and differentiation strategies," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 6(3), pages 25-34.
  50. Eggert, Andreas & Thiesbrummel, Christoph & Deutscher, Christian, 2014. "Differential effects of product and service innovations on the financial performance of industrial firms," jbm - Journal of Business Market Management, Free University Berlin, Marketing Department, vol. 7(3), pages 380-405.
  51. Kynda R. Curtis & Susan L. Slocum, 2021. "Rural Winery Resiliency and Sustainability through the COVID-19 Pandemic," Sustainability, MDPI, vol. 13(18), pages 1-13, September.
  52. Myungjin Hyun & Jieun Kim, 2021. "Challenge or opportunity? A case of tire rental servitization from financial and channel perspectives," Service Business, Springer;Pan-Pacific Business Association, vol. 15(1), pages 1-17, March.
  53. Aysu Göçer & Yao Henry Jin & Stanley E. Fawcett, 2019. "How Does the Contingent Sustainability–Risk–Cost Relationship Affect the Viability of CSR? An Emerging Economy Perspective," Sustainability, MDPI, vol. 11(19), pages 1-25, September.
  54. Sean Yim & Brett Josephson & Jean Johnson & Sanjay Sisodiya, 2015. "Interfirm Relational Strategies and Innovation: the Role of Interfirm Relational Traits and Firm Resources," Customer Needs and Solutions, Springer;Institute for Sustainable Innovation and Growth (iSIG), vol. 2(3), pages 230-244, September.
  55. Mar’atus Sholihah & Tatsuru Maezono & Yuya Mitake & Yoshiki Shimomura, 2020. "Formulating Service-Oriented Strategies for Servitization of Manufacturing Companies," Sustainability, MDPI, vol. 12(22), pages 1-30, November.
  56. Douglas Chiguvi & Ruramayi Tadu & Sinesisa Khumalo & Collen Mahambo, 2020. "Personnel Differentiation for Competitive Advantage in the Private Tertiary Education Institutions in Botswana," International Journal of Marketing Studies, Canadian Center of Science and Education, vol. 12(1), pages 1-23, March.
  57. Yan, Kaining & Li, Gang & Cheng, T.C.E., 2020. "The impact of service-oriented organizational design factors on firm performance: The moderating role of service-oriented corporate culture," International Journal of Production Economics, Elsevier, vol. 228(C).
  58. Morgan, Todd & Anokhin, Sergey Alexander & Wincent, Joakim, 2019. "New service development by manufacturing firms: Effects of customer participation under environmental contingencies," Journal of Business Research, Elsevier, vol. 104(C), pages 497-505.
  59. Green, Maxwell H. & Davies, Philip & Ng, Irene C.L., 2017. "Two strands of servitization: A thematic analysis of traditional and customer co-created servitization and future research directions," International Journal of Production Economics, Elsevier, vol. 192(C), pages 40-53.
  60. Jin, Yao “Henry” & Fawcett, S.E. & Fawcett, A.D. & Swanson, David, 2019. "Collaborative capability and organizational performance: Assessing strategic choice and purity," International Journal of Production Economics, Elsevier, vol. 214(C), pages 139-150.
  61. Reim, Wiebke & Sjödin, David R. & Parida, Vinit, 2019. "Servitization of global service network actors – A contingency framework for matching challenges and strategies in service transition," Journal of Business Research, Elsevier, vol. 104(C), pages 461-471.
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