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Revealing the influence of managerial practices and entrepreneurs' characteristics on hotel efficiency


  • Marco Corsino
  • Enrico Zaninotto


Productive efficiency in hotels varies greatly. Based on a large dataset on the hotel industry in an Italian region, a two-stage approach was used, first to distinguish the component of inefficiency arising from external factors, linked to destination, and then to isolate the role that firm-level variables play on hotel efficiency. Stage 1 was carried out with non-parametric frontier analysis; stage 2 was based on an econometric model which regresses inefficiency scores on a set of firm-level variables. Investment behavior was found to play an important role, and family management had a negative influence on productive efficiency.

Suggested Citation

  • Marco Corsino & Enrico Zaninotto, 2012. "Revealing the influence of managerial practices and entrepreneurs' characteristics on hotel efficiency," DISA Working Papers 2012/03, Department of Computer and Management Sciences, University of Trento, Italy, revised May 2012.
  • Handle: RePEc:trt:disawp:2012/03

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    References listed on IDEAS

    1. Nicholas Bloom & John Van Reenen, 2007. "Measuring and Explaining Management Practices Across Firms and Countries," The Quarterly Journal of Economics, Oxford University Press, vol. 122(4), pages 1351-1408.
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    11. Valentin Zelenyuk, 2009. "Power of significance test of dummy variables in two-stage efficiency analysis model," Applied Economics Letters, Taylor & Francis Journals, vol. 16(15), pages 1493-1495.
    12. Wilson, Paul W, 1993. "Detecting Outliers in Deterministic Nonparametric Frontier Models with Multiple Outputs," Journal of Business & Economic Statistics, American Statistical Association, vol. 11(3), pages 319-323, July.
    13. Jui-Kou Shang & Fei-Ching Wang & Wei-Ting Hung, 2010. "A stochastic DEA study of hotel efficiency," Applied Economics, Taylor & Francis Journals, vol. 42(19), pages 2505-2518.
    14. Jui-Kou Shang & Wei-Ting Hung & Fei-Ching Wang, 2008. "Service outsourcing and hotel performance: three-stage DEA analysis," Applied Economics Letters, Taylor & Francis Journals, vol. 15(13), pages 1053-1057.
    15. Botti, Laurent & Briec, Walter & Cliquet, Gérard, 2009. "Plural forms versus franchise and company-owned systems: A DEA approach of hotel chain performance," Omega, Elsevier, vol. 37(3), pages 566-578, June.
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    Efficiency; Data Envelopment Analysis (DEA); Two-stage estimation; Hotel industry; Managerial practices;

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