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Assessment of technology gaps of tourist hotels in productive and service processes

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  • Chen-Hsien Lin
  • Yung-Ho Chiu
  • Chin-Wei Huang

Abstract

This study evaluated technology gaps of productive and service processes of Taiwanese non-chain, franchised, and company-owned hotels by using a meta-frontier model to calculate the meta-technology ratio (MTR) that represents the technical difference between types. We further develop an approach, extending from the meta-frontier model, to analyze the influence of technology gaps on inefficiency. The empirical results show that the productive MTR of non-chain type is calculated as higher than chain type; the efficiency and MTR of franchised type are higher than company-owned type in both processes; and the inefficiency of non-chain hotels is primarily derived from relative operational performance.

Suggested Citation

  • Chen-Hsien Lin & Yung-Ho Chiu & Chin-Wei Huang, 2011. "Assessment of technology gaps of tourist hotels in productive and service processes," The Service Industries Journal, Taylor & Francis Journals, vol. 32(14), pages 2329-2342, April.
    • Handle: RePEc:taf:servic:v:32:y:2011:i:14:p:2329-2342
    DOI: 10.1080/02642069.2011.593170
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    Cited by:

    1. Marco Corsino & Enrico Zaninotto, 2012. "Revealing the influence of managerial practices and entrepreneurs' characteristics on hotel efficiency," DISA Working Papers 2012/03, Department of Computer and Management Sciences, University of Trento, Italy, revised May 2012.

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