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Knowledge Intensive Business Services As Generators Of Innovations

Author

Listed:
  • Marina Doroshenko

    () (National Research University Higher School of Economics Institute for Statistical Studies and Economics of Knowledge, Head of Analytical Department)

  • Ian Miles

    () (National Research University Higher School of Economics Institute for Statistical Studies and Economics of Knowledge, Head, Laboratory of Economics of Innovation)

  • Dmitri Vinogradov

    () (United Kingdom, Colchester, Wivenhoe Park, CO4 3SQ Essex Business School, University of Essex Lecturer in Finance)

Abstract

Knowledge Intensive Business Services (KIBS) are widely argued to be important actors in innovation systems. They are active both innovating themselves, and by providing their clients with important knowledge and learning opportunities. This study uses survey data to investigate the mechanisms of knowledge transfer and innovativeness improvement through the provision of KIBS. The empirical core of the paper is a set of Russian surveys of KIBS and their clients: KIBS are a fairly new phenomenon in Russia, so this provides an opportunity to contrast KIBS supplier-client relationships featuring more and less experienced customers. Many of the KIBS firms’ services are highly tailored to customer specificities, and we consider how far this is minor customisation and how far novel products (and thus potentially product innovations) are involved. These services typically involve KIBS consumers into a coproduction process, where both the formal supplier and the formal user of the service are engaged together in service production. Knowledge transfers through learning-by-doing in such cases affect customers' propensity to innovate and improve their absorptive capacity. The paper concludes that the generation of innovations through KIBS may well be a self-sustaining process. In this process, service providers are incentivised to engage in service innovations by more innovative customers’ demand for highly individualised services. In turn, the process stimulates the innovativeness of customers, as they engage in learning-by-doing through coproduction

Suggested Citation

  • Marina Doroshenko & Ian Miles & Dmitri Vinogradov, 2013. "Knowledge Intensive Business Services As Generators Of Innovations," HSE Working papers WP BRP 12/STI/2013, National Research University Higher School of Economics.
  • Handle: RePEc:hig:wpaper:wpbrp12sti2013
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    References listed on IDEAS

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    Cited by:

    1. Veronika Belousova & Nikolay Chichkanov, 2016. "Knowledge-Intensive Business Services in Russia: 2014–2015 Crisis Aftermath," Foresight and STI Governance (Foresight-Russia till No. 3/2015), National Research University Higher School of Economics, vol. 10(4), pages 46-58.
    2. Ashok, Mona & Narula, Rajneesh & Martinez-Noya, Andrea, 2016. "How do collaboration and investments in knowledge management affect process innovation in services?," MERIT Working Papers 039, United Nations University - Maastricht Economic and Social Research Institute on Innovation and Technology (MERIT).
    3. Fernandes, Cristina & Ferreira, João & Marques, Carla, 2011. "KIBS Innovation Management Capability in Rural Portuguese Regions: Empirical Evidence," MPRA Paper 47005, University Library of Munich, Germany.
    4. Fernandes, Cristina & Ferreira, João, 2011. "Knowledge Spillovers and Knowledge Intensive Business Services: An Empirical Study," MPRA Paper 34751, University Library of Munich, Germany.
    5. Ina Drejer, 2002. "A Schumpeterian Perspective on Service Innovation," DRUID Working Papers 02-09, DRUID, Copenhagen Business School, Department of Industrial Economics and Strategy/Aalborg University, Department of Business Studies.
    6. Wong, Poh-Kam & He, Zi-Lin, 2002. "The Impacts of Knowledge Interaction with Manufacturing Clients on KIBS Firms Innovation Behaviour," WIDER Working Paper Series 069, World Institute for Development Economic Research (UNU-WIDER).
    7. Leydesdorff, Loet & Dolfsma, Wilfred & Van der Panne, Gerben, 2006. "Measuring the knowledge base of an economy in terms of triple-helix relations among 'technology, organization, and territory'," Research Policy, Elsevier, vol. 35(2), pages 181-199, March.
    8. Dmitri Vinogradov & Elena Shadrina & Marina Doroshenko, 2015. "KIBS for Public Needs," HSE Working papers WP BRP 27/PA/2015, National Research University Higher School of Economics.
    9. Leiponen, Aija, . "Innovation in Services and Manufacturing. A Comparative Study of Finnish Industries," ETLA B, The Research Institute of the Finnish Economy, number 165, December.

    More about this item

    Keywords

    service innovations; customised service production; knowledge-intensive business services (KIBS); knowledge spill-over; learning-by-doing.;

    JEL classification:

    • D83 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Search; Learning; Information and Knowledge; Communication; Belief; Unawareness
    • L84 - Industrial Organization - - Industry Studies: Services - - - Personal, Professional, and Business Services
    • O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D

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