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A Schumpeterian Perspective on Service Innovation

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  • Ina Drejer

Abstract

Decades after services outdistanced manufacturing from an employment perspective, manufacturing has continued to dominate economic analyses, including innovation studies. As a reaction to this a new strand of service innovation studies has emerged within the last decade. These studies do not aim to compare innovation in services directly with innovation in manufacturing, rather they aim a studying distinctive features of service innovation. This has among other things resulted in the development of new, service-specific innovation concepts. However, as this paper seeks to demonstrate, these concepts imply a merging of actual innovation with activities such as learning and codification of knowledge. Whereas learning and codification of knowledge are closely related to innovation, the inclusion of activities that e.g. require or result in learning, but neither result in new products, processes, markets nor organisational structures, in the definition of innovation, moves these studies away from the Schumpeterian heritage of innovation studies. This further implies that the meaning of innovation as an economic concept becomes unclear. There is thus a need for a conceptual strengthening of the new service innovation studies in order for them to contribute to the development of a so-called ‘synthesis approach’ to innovation, which has a broad and conceptually solid – perspective on innovation, whether this is carried out in manufacturing, in services, or in a grey area embracing both.

Suggested Citation

  • Ina Drejer, 2002. "A Schumpeterian Perspective on Service Innovation," DRUID Working Papers 02-09, DRUID, Copenhagen Business School, Department of Industrial Economics and Strategy/Aalborg University, Department of Business Studies.
  • Handle: RePEc:aal:abbswp:02-09
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    References listed on IDEAS

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    Cited by:

    1. José A. Camacho & Mercedes Rodriguez, 2010. "How Important are Knowledge-Intensive Services for their Client Industries? An Assessment of their Impact on Productivity and Innovation," Chapters, in: Faïz Gallouj & Faridah Djellal (ed.), The Handbook of Innovation and Services, chapter 18, Edward Elgar Publishing.
    2. Thomas Anning-Dorson, 2016. "Organisational Culture And Leadership As Mediators Of Service Innovation And Firm Competitiveness: A Study Of An Emerging Economy," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 20(07), pages 1-29, October.
    3. José A. Camacho & Mercedes Rodríguez, 2005. "How innovative are services? an empirical analysis for Spain," The Service Industries Journal, Taylor & Francis Journals, vol. 25(2), pages 253-271, March.

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    More about this item

    Keywords

    Innovation; Services; Schumpeter;
    All these keywords.

    JEL classification:

    • O31 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Innovation and Invention: Processes and Incentives

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