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A Schumpeterian Perspective on Service Innovation

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  • Ina Drejer

Abstract

Decades after services outdistanced manufacturing from an employment perspective, manufacturing has continued to dominate economic analyses, including innovation studies. As a reaction to this a new strand of service innovation studies has emerged within the last decade. These studies do not aim to compare innovation in services directly with innovation in manufacturing, rather they aim a studying distinctive features of service innovation. This has among other things resulted in the development of new, service-specific innovation concepts. However, as this paper seeks to demonstrate, these concepts imply a merging of actual innovation with activities such as learning and codification of knowledge. Whereas learning and codification of knowledge are closely related to innovation, the inclusion of activities that e.g. require or result in learning, but neither result in new products, processes, markets nor organisational structures, in the definition of innovation, moves these studies away from the Schumpeterian heritage of innovation studies. This further implies that the meaning of innovation as an economic concept becomes unclear. There is thus a need for a conceptual strengthening of the new service innovation studies in order for them to contribute to the development of a so-called ‘synthesis approach’ to innovation, which has a broad and conceptually solid – perspective on innovation, whether this is carried out in manufacturing, in services, or in a grey area embracing both.

Suggested Citation

  • Ina Drejer, 2002. "A Schumpeterian Perspective on Service Innovation," DRUID Working Papers 02-09, DRUID, Copenhagen Business School, Department of Industrial Economics and Strategy/Aalborg University, Department of Business Studies.
  • Handle: RePEc:aal:abbswp:02-09
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    References listed on IDEAS

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    1. Jon Sundbo & Faïz Gallouj, 1998. "Innovation as a loosely coupled system in services," Post-Print halshs-01113675, HAL.
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    4. George J. Stigler, 1956. "Trends in Employment in the Service Industries," NBER Books, National Bureau of Economic Research, Inc, number stig56-1.
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    6. Marina Doroshenko & Ian Miles & Dmitri Vinogradov, 2013. "Knowledge Intensive Business Services As Generators Of Innovations," HSE Working papers WP BRP 12/STI/2013, National Research University Higher School of Economics.
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    8. Mamede, Ricardo, 2002. "Does innovation (really) matter for success? The case of an IT Consulting Firm," MPRA Paper 3999, University Library of Munich, Germany.
    9. Rinaldo Evangelista, 2000. "Sectoral Patterns Of Technological Change In Services," Economics of Innovation and New Technology, Taylor & Francis Journals, vol. 9(3), pages 183-222.
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    Cited by:

    1. Thomas Anning-Dorson, 2016. "Organisational Culture And Leadership As Mediators Of Service Innovation And Firm Competitiveness: A Study Of An Emerging Economy," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 20(07), pages 1-29, October.

    More about this item

    Keywords

    Innovation; Services; Schumpeter;

    JEL classification:

    • O31 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Innovation and Invention: Processes and Incentives

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