Does innovation (really) matter for success? The case of an IT Consulting Firm
The paper discusses to what extent innovation is a crucial variable in explaining the success of NOVABASE, a Portuguese IT consultancy firm. In order to proceed with this discussion, the evolution of NOVABASE is described, emphasizing the most important steps in the firm’s trajectory, which are shown to result from the joint influences of upstream technological change, downstream market opportunities, and the firm’s strategic options. Then, the paper reviews some contributions stemming form studies of innovation in services, building on these to form the framework of analysis used in the empirical research. The main results of the empirical work are then presented, leading to the discussion of the possible answers to the question in title.
|Date of creation:||2002|
|Date of revision:|
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- Faïz Gallouj, 1998. "Innovating in reverse: services and the reverse product cycle," Post-Print halshs-01114103, HAL.
- Jon Sundbo & Faïz Gallouj, 2000.
"Innovation as a loosely coupled system in services,"
- Jon Sundbo & Faïz Gallouj, 2000. "Innovation as a loosely coupled system in services," Post-Print halshs-01114106, HAL.
- Jon Sundbo & Faïz Gallouj, 1998. "Innovation as a loosely coupled system in services," Post-Print halshs-01113675, HAL.
- Gallouj, Faiz & Weinstein, Olivier, 1997.
"Innovation in services,"
Elsevier, vol. 26(4-5), pages 537-556, December.
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