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Beyond technological innovation: trajectories and varieties of services innovation


  • Faïz Gallouj

    (CLERSÉ - Centre Lillois d’Études et de Recherches Sociologiques et Économiques - UMR 8019 - Université de Lille - CNRS - Centre National de la Recherche Scientifique)


Technology is undoubtedly a core element of innovation in services. However in services more than anywhere else technology is not sufficient to take into account the whole innovation phenomena in services. The aim of this chapter is to present a set of works that share the goal of going beyond technological innovation without neglecting it. Their general purpose is to display the varieties of forms and trajectories of innovation in services. According to the analytical priority they focus on these works can be divided into two different categories 1 : service based or service oriented approaches, focusing on service specificities in the field of innovation ; and integrated approaches aiming at adopting a similar approach to the economic analysis of both goods and services. The latter notion is based on the observation that the boundary between goods and services is becoming increasingly less clear. Certain services are being "industrialised" and, conversely, the production of certain goods is being "tertiarised". These converging tendencies are often described in terms of the goods-services continuum and functions. I especially intend to try and enrich and operationalise these approaches by using a characteristics representation of the product drawn upon the work of Lancaster (1966) and Saviotti and Metcalfe (1984).

Suggested Citation

  • Faïz Gallouj, 2000. "Beyond technological innovation: trajectories and varieties of services innovation," Post-Print halshs-01114126, HAL.
  • Handle: RePEc:hal:journl:halshs-01114126
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    Cited by:

    1. Flikkema, M.J. & Man, A.P. de & Wolters, M.J.J., 2010. "New trademark registration as an indicator of innovation: results of an explorative study of Benelux trademark data," Serie Research Memoranda 0009, VU University Amsterdam, Faculty of Economics, Business Administration and Econometrics.
    2. Luis Rubalcaba & Kirsty Strokosch & Anne Vorre Hansen & Maria Røhnebæk & Christine Liefooghe, 2022. "Insights on Value Co-Creation, Living Labs and Innovation in the Public Sector," Administrative Sciences, MDPI, vol. 12(1), pages 1-6, March.
    3. Thomas Hempell, 2005. "Does experience matter? innovations and the productivity of information and communication technologies in German services," Economics of Innovation and New Technology, Taylor & Francis Journals, vol. 14(4), pages 277-303.
    4. Alarcón, José Carlos & Aguilar, Rocio & Galán, Jose Luis, 2019. "Determinants of innovation output in Spanish knowledge-intensive service firms: Stability analysis throughout the economic crisis of 2008," Structural Change and Economic Dynamics, Elsevier, vol. 49(C), pages 228-244.
    5. Ronnié Figueiredo & João José Matos Ferreira, 2020. "Spinner Model: Prediction of Propensity to Innovate Based on Knowledge-Intensive Business Services," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 11(4), pages 1316-1335, December.
    6. Flikkema, Meindert, 2005. "Exploring service development for understanding Schumpeterian innovation in service firms: the deduction of special case criteria," Serie Research Memoranda 0001, VU University Amsterdam, Faculty of Economics, Business Administration and Econometrics.
    7. Castellacci, Fulvio, 2006. "Innovation, diffusion and catching up in the fifth long wave," MPRA Paper 27521, University Library of Munich, Germany.
    8. Drejer, Ina, 2004. "Identifying innovation in surveys of services: a Schumpeterian perspective," Research Policy, Elsevier, vol. 33(3), pages 551-562, April.
    9. Ki H. Kang & Jina Kang, 2009. "Do External Knowledge Sourcing Methods Matter in Service Innovation? Analysis of South Korean Service Firms," TEMEP Discussion Papers 200908, Seoul National University; Technology Management, Economics, and Policy Program (TEMEP), revised Aug 2009.
    10. Ina Drejer, 2002. "A Schumpeterian Perspective on Service Innovation," DRUID Working Papers 02-09, DRUID, Copenhagen Business School, Department of Industrial Economics and Strategy/Aalborg University, Department of Business Studies.
    11. Tether, Bruce S. & Hipp, Christiane & Miles, Ian, 2001. "Standardisation and particularisation in services: evidence from Germany," Research Policy, Elsevier, vol. 30(7), pages 1115-1138, August.

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