Bank lending technologies and credit availability in Europe. What can we learn from the crisis?

Using a unique sample of European manufacturing firms, we empirically investigate how differences in main banks' lending technology and use of soft information affected firms' credit availability during the 2007-2009 crisis. We find that the probability of credit rationing was higher for firms matching with transactional - i.e., using transactional lending technologies - banks. However, we show that soft information marginally reduced that probability in those firm-bank matches. Soft information would benefit most the small and medium enterprises and firms relating with large banks. Thus, reducing credit exclusion during crises requires either relationship lending or enticing transactional banks to use soft information.