IDEAS home Printed from https://ideas.repec.org/a/zbw/espost/324146.html

Employee tenure and staff performance: The case of a social enterprise

Author

Listed:
  • Godfroid, Cécile
  • Otiti, Naome
  • Mersland, Roy

Abstract

The literature on social enterprises has largely examined tradeoffs at the organizational level. In this study, we examine tradeoffs at the employee level. By analyzing the case of an Ecuadorian microfinance institution, we show that the tenure of social enterprise employees affects individual social and financial performance differently: the relationship between tenure and social performance is positive, whereas the relationship between tenure and financial performance is an inverted U-shape. Furthermore, our results suggest that social enterprise employees with the longest tenure are the least inclined to experience tradeoff tensions.

Suggested Citation

  • Godfroid, Cécile & Otiti, Naome & Mersland, Roy, 2022. "Employee tenure and staff performance: The case of a social enterprise," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 139, pages 457-467.
  • Handle: RePEc:zbw:espost:324146
    as

    Download full text from publisher

    File URL: https://www.econstor.eu/bitstream/10419/324146/1/Employee-Tenure-and-Performance-Social-Enterprise.pdf
    Download Restriction: no
    ---><---

    Other versions of this item:

    References listed on IDEAS

    as
    1. Mersland, Roy & Randøy, Trond & Strøm, Reidar Øystein, 2011. "The impact of international influence on microbanks’ performance: A global survey," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 20(2), pages 163-176.
    2. Emiel L. Eijdenberg & Kathrin Borner, 2017. "The Performance Of Subsistence Entrepreneurs In Tanzania’S Informal Economy," Journal of Developmental Entrepreneurship (JDE), World Scientific Publishing Co. Pte. Ltd., vol. 22(01), pages 1-22, March.
    3. Ajay Thapa, 2015. "Determinants of microenterprise performance in Nepal," Small Business Economics, Springer, vol. 45(3), pages 581-594, October.
    4. Patrick Reichert, 2018. "A meta-analysis examining the nature of trade-offs in microfinance," Oxford Development Studies, Taylor & Francis Journals, vol. 46(3), pages 430-452, July.
    5. Jacob Mincer, 1974. "Progress in Human Capital Analysis of the Distribution of Earnings," NBER Working Papers 0053, National Bureau of Economic Research, Inc.
    6. Maryline Meyer & Marc Ohana, 2010. "Should I Stay or Should Go Now? Investigating Intention to Quit of the Enterprises Permanent Staff in Social Enterprises," Post-Print hal-02432203, HAL.
    7. Cable, Daniel M. & Judge, Timothy A., 1996. "Person-Organization Fit, Job Choice Decisions, and Organizational Entry," Organizational Behavior and Human Decision Processes, Elsevier, vol. 67(3), pages 294-311, September.
    8. Volker Bruns & Daniel V. Holland & Dean A. Shepherd & Johan Wiklund, 2008. "The Role of Human Capital in Loan Officers’ Decision Policies," Entrepreneurship Theory and Practice, , vol. 32(3), pages 485-506, May.
    9. Mary Ann Glynn, 2000. "When Cymbals Become Symbols: Conflict Over Organizational Identity Within a Symphony Orchestra," Organization Science, INFORMS, vol. 11(3), pages 285-298, June.
    10. Rob Dixon & John Ritchie & Juliana Siwale, 2007. "Loan officers and loan ‘delinquency’ in Microfinance: A Zambian case," Accounting Forum, Taylor & Francis Journals, vol. 31(1), pages 47-71, March.
    11. Marrit van den Berg & Robert Lensink & Roselia Servin, 2015. "Loan Officers' Gender and Microfinance Repayment Rates," Journal of Development Studies, Taylor & Francis Journals, vol. 51(9), pages 1241-1254, September.
    12. Naome Otiti & Kjetil Andersson & Roy Mersland, 2021. "Is employee-client matching good for firms targeting the bottom of the pyramid? A study of microfinance institutions," International Journal of Development Issues, Emerald Group Publishing Limited, vol. 20(1), pages 1-23, February.
    13. Nelarine Cornelius & Mathew Todres & Shaheena Janjuha-Jivraj & Adrian Woods & James Wallace, 2008. "Corporate Social Responsibility and the Social Enterprise," Journal of Business Ethics, Springer, vol. 81(2), pages 355-370, August.
    14. Robert Cull & Asli Demirgüç-Kunt & Jonathan Morduch, 2009. "Microfinance Meets the Market," Journal of Economic Perspectives, American Economic Association, vol. 23(1), pages 167-192, Winter.
    15. Andreoni, James, 1989. "Giving with Impure Altruism: Applications to Charity and Ricardian Equivalence," Journal of Political Economy, University of Chicago Press, vol. 97(6), pages 1447-1458, December.
    16. Filipe Santos, 2012. "A Positive Theory of Social Entrepreneurship," Journal of Business Ethics, Springer, vol. 111(3), pages 335-351, December.
    17. Morvant-Roux, Solène & Guérin, Isabelle & Roesch, Marc & Moisseron, Jean-Yves, 2014. "Adding Value to Randomization with Qualitative Analysis: The Case of Microcredit in Rural Morocco," World Development, Elsevier, vol. 56(C), pages 302-312.
    18. Jonathan Morduch, 1999. "The Microfinance Promise," Journal of Economic Literature, American Economic Association, vol. 37(4), pages 1569-1614, December.
    19. Jaramillo, Fernando & Mulki, Jay Prakash & Marshall, Greg W., 2005. "A meta-analysis of the relationship between organizational commitment and salesperson job performance: 25 years of research," Journal of Business Research, Elsevier, vol. 58(6), pages 705-714, June.
    20. Thorsten Beck & Patrick Behr & Andre Guettler, 2013. "Gender and Banking: Are Women Better Loan Officers?," Review of Finance, European Finance Association, vol. 17(4), pages 1279-1321.
    21. Juliana Siwale, 2016. "Microfinance and Loan Officers’ Work Experiences: Perspectives from Zambia," Journal of Development Studies, Taylor & Francis Journals, vol. 52(9), pages 1289-1305, September.
    22. Mark M. Pitt & Shahidur R. Khandker, 1998. "The Impact of Group-Based Credit Programs on Poor Households in Bangladesh: Does the Gender of Participants Matter?," Journal of Political Economy, University of Chicago Press, vol. 106(5), pages 958-996, October.
    23. James L. Medoff & Katharine G. Abraham, 1980. "Experience, Performance, and Earnings," The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 95(4), pages 703-736.
    24. D’Espallier, Bert & Goedecke, Jann & Hudon, Marek & Mersland, Roy, 2017. "From NGOs to Banks: Does Institutional Transformation Alter the Business Model of Microfinance Institutions?," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 89, pages 19-33.
    25. Niels Hermes & Robert Lensink, 2007. "The empirics of microfinance: what do we know?," Economic Journal, Royal Economic Society, vol. 117(517), pages 1-10, February.
    26. Fafchamps, Marcel & McKenzie, David & Quinn, Simon & Woodruff, Christopher, 2014. "Microenterprise growth and the flypaper effect: Evidence from a randomized experiment in Ghana," Journal of Development Economics, Elsevier, vol. 106(C), pages 211-226.
    27. D’Espallier, Bert & Guérin, Isabelle & Mersland, Roy, 2011. "Women and Repayment in Microfinance: A Global Analysis," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 39(5), pages 758-772.
    28. Timothy Besley & Maitreesh Ghatak, 2017. "Profit with Purpose? A Theory of Social Enterprise," American Economic Journal: Economic Policy, American Economic Association, vol. 9(3), pages 19-58, August.
    29. Mersland, Roy & D’Espallier, Bert & Supphellen, Magne, 2013. "The Effects of Religion on Development Efforts: Evidence from the Microfinance Industry and a Research Agenda," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 41, pages 145-156.
    30. repec:bla:econom:v:56:y:1989:i:223:p:359-71 is not listed on IDEAS
    31. Hudon, Marek & Sandberg, Joakim, 2013. "The Ethical Crisis in Microfinance: Issues, Findings, and Implications," Business Ethics Quarterly, Cambridge University Press, vol. 23(4), pages 561-589, October.
    32. Tykkyläinen, Saila & Ritala, Paavo, 2021. "Business model innovation in social enterprises: An activity system perspective," Journal of Business Research, Elsevier, vol. 125(C), pages 684-697.
    33. Muñoz, Pablo & Kimmitt, Jonathan, 2019. "Social mission as competitive advantage: A configurational analysis of the strategic conditions of social entrepreneurship," Journal of Business Research, Elsevier, vol. 101(C), pages 854-861.
    34. Barbara Lougee & James Wallace, 2008. "The Corporate Social Responsibility (CSR) Trend," Journal of Applied Corporate Finance, Morgan Stanley, vol. 20(1), pages 96-108, December.
    35. Gary S. Becker, 1964. "Human Capital: A Theoretical and Empirical Analysis with Special Reference to Education, First Edition," NBER Books, National Bureau of Economic Research, Inc, number beck-5, January-J.
    36. Beisland, Leif Atle & D’Espallier, Bert & Mersland, Roy, 2019. "The Commercialization of the Microfinance Industry: Is There a "Personal Mission Drift" Among Credit Officers?," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 158(1), pages 119-134.
    37. Dominik Egli, 2004. "Progressive Lending as an Enforcement Mechanism in Microfinance Programs," Review of Development Economics, Wiley Blackwell, vol. 8(4), pages 505-520, November.
    38. Civera, Chiara & Cortese, Damiano & Mosca, Fabrizio & Murdock, Alex, 2020. "Paradoxes and strategies in social enterprises’ dual logics enactment: A csQCA between Italy and the United Kingdom," Journal of Business Research, Elsevier, vol. 115(C), pages 334-347.
    39. Omar N. Solinger & Woody van Olffen & Robert A. Roe & Joeri Hofmans, 2013. "On Becoming (Un)Committed: A Taxonomy and Test of Newcomer Onboarding Scenarios," Organization Science, INFORMS, vol. 24(6), pages 1640-1661, December.
    40. Labie, Marc & Méon, Pierre-Guillaume & Mersland, Roy & Szafarz, Ariane, 2015. "Discrimination by microcredit officers: Theory and evidence on disability in Uganda," The Quarterly Review of Economics and Finance, Elsevier, vol. 58(C), pages 44-55.
    41. Uchida, Hirofumi & Udell, Gregory F. & Yamori, Nobuyoshi, 2012. "Loan officers and relationship lending to SMEs," Journal of Financial Intermediation, Elsevier, vol. 21(1), pages 97-122.
    42. Franco Fiordelisi & Stefano Monferrà & Gabriele Sampagnaro, 2014. "Relationship Lending and Credit Quality," Journal of Financial Services Research, Springer;Western Finance Association, vol. 46(3), pages 295-315, December.
    43. Timothy Besley & Maitreesh Ghatak, 2005. "Competition and Incentives with Motivated Agents," American Economic Review, American Economic Association, vol. 95(3), pages 616-636, June.
    44. Karlan, Dean S. & Zinman, Jonathan, 2012. "List randomization for sensitive behavior: An application for measuring use of loan proceeds," Journal of Development Economics, Elsevier, vol. 98(1), pages 71-75.
    45. Rahman, Aminur, 1999. "Micro-credit initiatives for equitable and sustainable development: Who pays?," World Development, Elsevier, vol. 27(1), pages 67-82, January.
    46. Ohana, Marc & Meyer, Maryline, 2010. "Should I stay or should I go now? Investigating the intention to quit of the permanent staff in social enterprises," European Management Journal, Elsevier, vol. 28(6), pages 441-454, December.
    47. Smith, Wendy K. & Gonin, Michael & Besharov, Marya L., 2013. "Managing Social-Business Tensions: A Review and Research Agenda for Social Enterprise," Business Ethics Quarterly, Cambridge University Press, vol. 23(3), pages 407-442, July.
    48. Jessica Schicks, 2010. "Microfinance Over-Indebtedness: Understanding its drivers and challenging the common myths," Working Papers CEB 10-048, ULB -- Universite Libre de Bruxelles.
    49. Moses, Aditya & Sharma, Amalesh, 2020. "What drives human resource acquisition and retention in social enterprises? An empirical investigation in the healthcare industry in an emerging market," Journal of Business Research, Elsevier, vol. 107(C), pages 76-88.
    50. Luminita Postelnicu & Niels Hermes & Ariane Szafarz, 2014. "Defining Social Collateral in Microfinance Group Lending," Palgrave Studies in Impact Finance, in: Roy Mersland & R. Øystein Strøm (ed.), Microfinance Institutions, chapter 10, pages 187-207, Palgrave Macmillan.
    51. De Pril, Julie & Godfroid, Cécile, 2020. "Avoiding the crowding-out of prosocial motivation in microfinance," The Quarterly Review of Economics and Finance, Elsevier, vol. 77(C), pages 108-117.
    52. Isabelle Agier, 2012. "The role of credit officers in the performance of micro loans," The Economics of Transition, The European Bank for Reconstruction and Development, vol. 20(2), pages 271-297, April.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. is not listed on IDEAS
    2. Simon Cornée & Anastasia Cozarenco & Ariane Szafarz, 2023. "The Changing Role of Banks in the Financial System: Social Versus Conventional Banks," Palgrave Macmillan Studies in Banking and Financial Institutions, in: Chrysovalantis Gaganis & Fotios Pasiouras & Menelaos Tasiou & Constantin Zopounidis (ed.), Sustainable Finance and ESG, pages 1-25, Palgrave Macmillan.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Naome Otiti & Kjetil Andersson & Roy Mersland, 2021. "Is employee-client matching good for firms targeting the bottom of the pyramid? A study of microfinance institutions," International Journal of Development Issues, Emerald Group Publishing Limited, vol. 20(1), pages 1-23, February.
    2. Leif Atle Beisland & Bert D’Espallier & Roy Mersland, 2019. "The Commercialization of the Microfinance Industry: Is There a ‘Personal Mission Drift’ Among Credit Officers?," Journal of Business Ethics, Springer, vol. 158(1), pages 119-134, August.
    3. Nyarko, Samuel Anokye, 2022. "Gender discrimination and lending to women: The moderating effect of an international founder," International Business Review, Elsevier, vol. 31(4).
    4. Hermes, Cornelis & Hudon, M., 2018. "Determinants of the Performance of Microfinance Institutions: A Systematic Review," Research Report 2018008, University of Groningen, Research Institute SOM (Systems, Organisations and Management).
    5. Moez Bennouri & Anastasia Cozarenco & Samuel Anokye Nyarko, 2024. "Women on Boards and Performance Trade-offs in Social Enterprises: Insights from Microfinance," Journal of Business Ethics, Springer, vol. 190(1), pages 165-198, February.
    6. Niels Hermes & Marek Hudon, 2018. "Determinants Of The Performance Of Microfinance Institutions: A Systematic Review," Journal of Economic Surveys, Wiley Blackwell, vol. 32(5), pages 1483-1513, December.
    7. Eline Auwera & Bert D’Espallier & Roy Mersland, 2024. "Achieving Double Bottom-Line Performance in Hybrid Organisations: A Machine-Learning Approach," Journal of Business Ethics, Springer, vol. 190(3), pages 625-647, March.
    8. Sagamba, MoÏse & Shchetinin, Oleg & Yusupov, Nurmukhammad, 2013. "Do Microloan Officers Want to Lend to the Less Advantaged? Evidence from a Choice Experiment," World Development, Elsevier, vol. 42(C), pages 182-198.
    9. Md Aslam Mia & Lucia Dalla Pellegrina & Wai‐Yan Wong, 2022. "Female participation and financial performance of microfinance institutions: Evidence from transition economies," Development Policy Review, Overseas Development Institute, vol. 40(5), September.
    10. Labie, Marc & Méon, Pierre-Guillaume & Mersland, Roy & Szafarz, Ariane, 2015. "Discrimination by microcredit officers: Theory and evidence on disability in Uganda," The Quarterly Review of Economics and Finance, Elsevier, vol. 58(C), pages 44-55.
    11. Gutiérrez-Nieto, Begoña & Serrano-Cinca, Carlos, 2019. "20 years of research in microfinance: An information management approach," International Journal of Information Management, Elsevier, vol. 47(C), pages 183-197.
    12. Marek Hudon & Marc Labie & Patrick Reichert, 2020. "What is a Fair Level of Profit for Social Enterprise? Insights from Microfinance," Journal of Business Ethics, Springer, vol. 162(3), pages 627-644, March.
    13. Hossain, Shahadat & Hossain, Md Mosharraf & Chong, Vincent K., 2025. "Do client protection principles matter for the economic and social performance of microfinance institutions?," The British Accounting Review, Elsevier, vol. 57(4).
    14. Simon Zaby, 2019. "Science Mapping of the Global Knowledge Base on Microfinance: Influential Authors and Documents, 1989–2019," Sustainability, MDPI, vol. 11(14), pages 1-21, July.
    15. Hossain, Shahadat & Galbreath, Jeremy & Hasan, Mostafa Monzur & Randøy, Trond, 2020. "Does competition enhance the double-bottom-line performance of microfinance institutions?," Journal of Banking & Finance, Elsevier, vol. 113(C).
    16. Naome Otiti & Cécile Godfroid & Roy Mersland & Bert D’Espallier, 2022. "Does it (Re)pay to be Female? Considering Gender in Microfinance Loan Officer-Client Pairs," Journal of Development Studies, Taylor & Francis Journals, vol. 58(2), pages 259-274, February.
    17. Bert D'Espallier & Marek Hudon & Ariane Szafarz, 2016. "Aid Volatility and Social Performance in Microfinance," Working Papers CEB 16-015, ULB -- Universite Libre de Bruxelles.
    18. Simo, Christelle & Tchakoute Tchuigoua, Hubert & Nzongang, Joseph, 2023. "Does corporate social responsibility pay? Evidence from social ratings in microfinance institutions," Technological Forecasting and Social Change, Elsevier, vol. 187(C).
    19. Chliova, Myrto & Brinckmann, Jan & Rosenbusch, Nina, 2015. "Is microcredit a blessing for the poor? A meta-analysis examining development outcomes and contextual considerations," Journal of Business Venturing, Elsevier, vol. 30(3), pages 467-487.
    20. Aggarwal, Raj & Goodell, John W. & Selleck, Lauren J., 2015. "Lending to women in microfinance: Role of social trust," International Business Review, Elsevier, vol. 24(1), pages 55-65.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:zbw:espost:324146. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: ZBW - Leibniz Information Centre for Economics (email available below). General contact details of provider: https://edirc.repec.org/data/zbwkide.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.