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Microfinance and Loan Officers’ Work Experiences: Perspectives from Zambia

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  • Juliana Siwale

Abstract

This article studies the challenges faced by microfinance institutions in Zambia, whose remit it is to provide financial services to the poor. It focuses on loan officers – the agents of delivery on the ground. With reference to loan officers’ experiences and words, the paper examines how gender and education shape and structure their day-to-day encounters. The study finds that different social spaces – ’the office’ and ‘the field’ – and wider context explains the gendered, culturally complex and multidimensional nature of developmental work at grassroots level. Social expectations emerge as major pressure points more for female loan officers than their male counterparts, making them less suitable for microfinance work, which has traditionally targeted poor women.

Suggested Citation

  • Juliana Siwale, 2016. "Microfinance and Loan Officers’ Work Experiences: Perspectives from Zambia," Journal of Development Studies, Taylor & Francis Journals, vol. 52(9), pages 1289-1305, September.
    • Handle: RePEc:taf:jdevst:v:52:y:2016:i:9:p:1289-1305
    DOI: 10.1080/00220388.2016.1139692
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    Cited by:

    1. Godfroid, Cécile & Otiti, Naome & Mersland, Roy, 2022. "Employee tenure and staff performance: The case of a social enterprise," Journal of Business Research, Elsevier, vol. 139(C), pages 457-467.
    2. Maryann Bylander & Phasy Res, 2021. "‘If You Fall, Stand Up Again’: The Moral Nature of Financial Literacy in the Global South," Development and Change, International Institute of Social Studies, vol. 52(1), pages 26-53, January.
    3. Hubert Tchakoute Tchuigoua, 2023. "Loan officer gender and loan repayment performance. Evidence from greenfield microfinance institutions in Cameroon1," Annals of Public and Cooperative Economics, Wiley Blackwell, vol. 94(2), pages 519-548, June.

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