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Employee Engagement: A Literature Review

Author

Listed:
  • Dharmendra MEHTA

    () (Vikram University, Ujjain)

  • Naveen K. MEHTA

    () (MIT, Ujjain)

Abstract

Motivated and engaged employees tend to contribute more in terms of organizational productivity and support in maintaining a higher commitment level leading to the higher customer satisfaction. Employees Engagement permeates across the employee-customer boundary, where revenue, corporate goodwill, brand image are also at stake. This paper makes an attempt to study the different dimensions of employee engagement with the help of review of literature. This can be used to provide an overview and references on some of the conceptual and practical work undertaken in the area of the employee engagement practices.

Suggested Citation

  • Dharmendra MEHTA & Naveen K. MEHTA, 2013. "Employee Engagement: A Literature Review," Economia. Seria Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 16(2), pages 208-215, December.
  • Handle: RePEc:rom:econmn:v:16:y:2013:i:2:p:208-215
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    File URL: http://www.management.ase.ro/reveconomia/2013-2/1.pdf
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    References listed on IDEAS

    as
    1. Macey, William H. & Schneider, Benjamin, 2008. "The Meaning of Employee Engagement," Industrial and Organizational Psychology, Cambridge University Press, vol. 1(01), pages 3-30, March.
    Full references (including those not matched with items on IDEAS)

    More about this item

    Keywords

    Employees; leadership; engagement; performance; satisfaction; relationships.;

    JEL classification:

    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • M19 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Other
    • M51 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Firm Employment Decisions; Promotions

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