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The Impact of Emotional Intelligence on Employees’ Attitudes

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  • Uslu, O.

    (Sakarya University, Turkey)

  • Uslu, M.

    (Sakarya University, Turkey)

Abstract

Emotions can precisely affect antecedents of behaviors such as attitudes, attributions and perceptions. Since an insensitive human being, an unmanned organization or an unorganized society cannot be imagined, the role of emotions in human life is quite evident. The emergence of the importance of emotions in human life has led to the emergence of emotional intelligence concept. General emphasis of studies in management, psychology and other disciplines is that emotional intelligence is a very critical concept in work and social life, and it needs to be improved. The previous research show that people who have high emotional intelligence are more successful, have higher performance and compatible and responsible personality traits. Although emotional intelligence and the attitudes of employees towards work and organization have been examined in many studies, it is necessary to repeat such studies in different samples and different cultures since they will contribute to scientific accumulation. For this reason, by depending on the emphasis in literature, in this study it is aimed to investigate the impact of emotional intelligence levels of employees on their job satisfaction and intention to leave. A quantitative research was designed to reach the study purpose. The required data were obtained via survey method by using convenience sampling. The sample of the study is composed of 146 participants who are active in working life. Findings revealed that emotional intelligence affected job satisfaction moderately and positively, while it affected intention to leave negatively. Findings also indicated that comparing to other dimensions, regulation of emotions was found to be more effective on employee attitudes. So, it seems to be critical to control nerves, be able to evaluate negativity and negative situations as ordinary and prevent sudden emotional changes.

Suggested Citation

  • Uslu, O. & Uslu, M., 2019. "The Impact of Emotional Intelligence on Employees’ Attitudes," Journal of Applied Management and Investments, Department of Business Administration and Corporate Security, International Humanitarian University, vol. 8(1), pages 32-43, February.
  • Handle: RePEc:ods:journl:v:8:y:2019:i:1:p:32-43
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    References listed on IDEAS

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    1. Andrew J. Oswald & Eugenio Proto & Daniel Sgroi, 2015. "Happiness and Productivity," Journal of Labor Economics, University of Chicago Press, vol. 33(4), pages 789-822.
    2. Indranil Bose, 2018. "Employee Empowerment and Employee Performance: An Empirical Study on Selected Banks in UAE," Journal of Applied Management and Investments, Department of Business Administration and Corporate Security, International Humanitarian University, vol. 7(2), pages 71-82, May.
    3. Achmad Choerudin, 2016. "The Effect Of Emotional Intelligence On Job Performance And Turnover Intention: An Empirical Study," Polish Journal of Management Studies, Czestochowa Technical University, Department of Management, vol. 14(1), pages 51-62, December.
    4. Sanjay Bahl, 2016. "Stress Management in Service Sector: A Case Study of Life Insurance Corporation of India," Journal of Applied Management and Investments, Department of Business Administration and Corporate Security, International Humanitarian University, vol. 5(3), pages 137-148, August.
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    Cited by:

    1. Marissa F. Alibangbang & Celso L. Tagadiad, 2023. "Servant Leadership of School Heads and the Social and Emotional Competencies of Elementary Teachers in Asuncion District," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 7(7), pages 1005-1020, July.
    2. Jana Cocuľova, 2020. "Comparison of the Talent Management Implementation in Slovak Companies," Journal of Applied Management and Investments, Department of Business Administration and Corporate Security, International Humanitarian University, vol. 9(3), pages 112-119, September.

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    More about this item

    Keywords

    emotional intelligence; job satisfaction; intention to leave;
    All these keywords.

    JEL classification:

    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • J63 - Labor and Demographic Economics - - Mobility, Unemployment, Vacancies, and Immigrant Workers - - - Turnover; Vacancies; Layoffs

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