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Information Technology and Banking Organization

Author

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  • Sauro Mocetti

    (Bank of Italy)

  • Marcello Pagnini

    (Bank of Italy)

  • Enrico Sette

    (Bank of Italy)

Abstract

We investigate the impact of information and communication technologies (ICT) on local branch managers’ (LBMs) autonomy in small business lending. Using a unique dataset of nearly 300 Italian banks, we show that banks holding more ICT capital delegate more decision-making power to their LBMs. Evidence from a variety of identification strategies suggests that our results are not driven by unobserved heterogeneity. We also find that the positive effect of ICT on delegation is stronger for banks resorting more to soft information (i.e. those specialized in small business lending and with a longer permanence of LBMs in the same branch).

Suggested Citation

  • Sauro Mocetti & Marcello Pagnini & Enrico Sette, 2017. "Information Technology and Banking Organization," Journal of Financial Services Research, Springer;Western Finance Association, vol. 51(3), pages 313-338, June.
  • Handle: RePEc:kap:jfsres:v:51:y:2017:i:3:d:10.1007_s10693-016-0244-3
    DOI: 10.1007/s10693-016-0244-3
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    3. Stefano Filomeni & Gregory F. Udell & Alberto Zazzaro, 2016. "Hardening Soft Information: How Far Has Technology Taken Us?," CSEF Working Papers 455, Centre for Studies in Economics and Finance (CSEF), University of Naples, Italy.
    4. Paolo Emilio Mistrulli & Luca Antelmo & Maddalena Galardo & Iconio Garrì & Dario Pellegrino & Davide Revelli & Vito Savino, 2019. "Why do banks close? The geography of branch pruning," Questioni di Economia e Finanza (Occasional Papers) 540, Bank of Italy, Economic Research and International Relations Area.
    5. Tho Pham & Oleksandr Talavera & Andriy Tsapin, 2018. "Branch Network Structure and Lending Behaviour," Working Papers 03/2018, National Bank of Ukraine.
    6. Meslier, Céline & Rehault, Pierre-Nicolas & Sauviat, Alain & Yuan, Dian, 2022. "Benefits of local banking in local economic development: Disparities between micro firms and other SMEs," Journal of Banking & Finance, Elsevier, vol. 143(C).
    7. Giacinto Micucci & Paola Rossi, 2010. "Debt restructuring and the role of lending technologies," Temi di discussione (Economic working papers) 763, Bank of Italy, Economic Research and International Relations Area.
    8. Ashu Tiwari & Archana Patro & Imlak Shaikh, 2019. "Information Communication Technology-Enabled Platforms and P&C Insurance Consumption: Evidence from Emerging & Developing Economies," Review of Economics & Finance, Better Advances Press, Canada, vol. 15, pages 81-95, February.
    9. Bo Liu & James D. Shilling & Tien Foo Sing, 2020. "Large Banks and Efficient Banks: how Do they Influence Credit Supply and Default Risk?," Journal of Financial Services Research, Springer;Western Finance Association, vol. 57(1), pages 1-28, February.
    10. Cotugno, Matteo & Monferrà, Stefano & Sampagnaro, Gabriele, 2013. "Relationship lending, hierarchical distance and credit tightening: Evidence from the financial crisis," Journal of Banking & Finance, Elsevier, vol. 37(5), pages 1372-1385.
    11. Dereeper, Sébastien & Lobez, Frédéric & Statnik, Jean-Christophe, 2020. "Bank credit rates across the business cycle: Evidence from a French cooperative contracts database," Journal of Banking & Finance, Elsevier, vol. 112(C).
    12. Ferri, Giovanni & Kalmi, Panu & Kerola, Eeva, 2014. "Does bank ownership affect lending behavior? Evidence from the Euro area," Journal of Banking & Finance, Elsevier, vol. 48(C), pages 194-209.
    13. Zeno Rotondi, 2013. "Relationship banking and organizational models: a new structure for UniCredit Group in Italy," BANCARIA, Bancaria Editrice, vol. 4, pages 15-23, April.
    14. Bartoli, Francesca & Ferri, Giovanni & Murro, Pierluigi & Rotondi, Zeno, 2013. "SME financing and the choice of lending technology in Italy: Complementarity or substitutability?," Journal of Banking & Finance, Elsevier, vol. 37(12), pages 5476-5485.
    15. Buckmann, Marcus & Haldane, Andy & Hüser, Anne-Caroline, 2021. "Comparing minds and machines: implications for financial stability," Bank of England working papers 937, Bank of England.
    16. Masazumi Hattori & Kohei Shintani & Hirofumi Uchida, 2012. "Authority and Soft Information Production within a Bank Organization," IMES Discussion Paper Series 12-E-07, Institute for Monetary and Economic Studies, Bank of Japan.
    17. Marcello Pagnini & Silvia Del Prete & Paola Rossi & Valerio Vacca, 2013. "Lending Organization and Credit Supply During the Crisis," ERSA conference papers ersa13p673, European Regional Science Association.
    18. Uluc Aysun, 2022. "Centralized versus decentralized drivers of subsidiary lending: evidence from US Call Reports," Empirical Economics, Springer, vol. 62(4), pages 1687-1714, April.
    19. Maddalena Galardo & Iconio Garrì & Paolo Emilio Mistrulli & Davide Revelli, 2021. "The geography of banking: Evidence from branch closings," Economic Notes, Banca Monte dei Paschi di Siena SpA, vol. 50(1), February.
    20. Masazumi Hattori & Kohei Shintani & Hirofumi Uchida, 2015. "The Repository of Soft Information within Bank Organizations," Journal of Money, Credit and Banking, Blackwell Publishing, vol. 47(4), pages 737-770, June.
    21. Giacinto Micucci & Paola Rossi, 2017. "Debt Restructuring and the Role of Banks’ Organizational Structure and Lending Technologies," Journal of Financial Services Research, Springer;Western Finance Association, vol. 51(3), pages 339-361, June.

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    More about this item

    Keywords

    ICT; Delegation; Banking organization; Local branch manager; Small business lending;
    All these keywords.

    JEL classification:

    • L22 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Firm Organization and Market Structure
    • M54 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Labor Management
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes

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