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The Effect of Employee Engagement on Organizational Performance Via the Mediating Role of Job Satisfaction: The Case of IT Employees in Jordanian Banking Sector

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  • Mahmoud Al-dalahmeh
  • Ra’ed Masa’deh
  • Rana Khaled Abu Khalaf
  • Bader Yousef Obeidat

Abstract

This study sought to investigate the effect of IT employees' engagement on organizational performance through the mediating role of job satisfaction for IT employees within the IT Departments in Jordanian banking sector. Quantitative research design and regression analysis were applied on a total of 429 valid returns that were obtained in a questionnaire based survey. The results showed that IT employee engagement significantly affected organizational performance and three of its dimensions, vigor, absorption, and dedication contributed significantly to organizational performance. The results also showed that IT employee engagement positively and significantly affected job satisfaction, where vigor had the most contribution. In addition, it was found that job satisfaction significantly and positively affected organizational performance. Furthermore, job satisfaction only partially mediated the association between IT employee engagement and organizational performance. This study implies that IT departments in Jordanian banking should try their best to promote and facilitate IT employees' engagement and satisfaction in an effort to improve their performance, which will eventually yield positive results for the bank as a whole. In light of these results, the research presented many recommendations for future research, the most important ones were the application of this study in other sectors, cultures, and countries, the exploration of the moderating role of job satisfaction instead of mediating role, and the use of other sampling techniques.

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  • Mahmoud Al-dalahmeh & Ra’ed Masa’deh & Rana Khaled Abu Khalaf & Bader Yousef Obeidat, 2018. "The Effect of Employee Engagement on Organizational Performance Via the Mediating Role of Job Satisfaction: The Case of IT Employees in Jordanian Banking Sector," Modern Applied Science, Canadian Center of Science and Education, vol. 12(6), pages 1-17, June.
    • Handle: RePEc:ibn:masjnl:v:12:y:2018:i:6:p:17
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    References listed on IDEAS

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    4. Weiss, Howard M. & Nicholas, Jeffrey P. & Daus, Catherine S., 1999. "An Examination of the Joint Effects of Affective Experiences and Job Beliefs on Job Satisfaction and Variations in Affective Experiences over Time," Organizational Behavior and Human Decision Processes, Elsevier, vol. 78(1), pages 1-24, April.
    5. Clark, Andrew E., 2001. "What really matters in a job? Hedonic measurement using quit data," Labour Economics, Elsevier, vol. 8(2), pages 223-242, May.
    6. David Efraty & M. Sirgy, 1990. "The effects of quality of working life (QWL) on employee behavioral responses," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 22(1), pages 31-47, February.
    7. Mohr, Alexander T. & Puck, Jonas F., 2007. "Role Conflict, General Manager Job Satisfaction and Stress and the Performance of IJVs," European Management Journal, Elsevier, vol. 25(1), pages 25-35, February.
    8. Catherine Daily & Janet Near, 2000. "Ceo Satisfaction and Firm Performance in Family Firms: Divergence between Theory and Practice," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 51(2), pages 125-170, August.
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    Cited by:

    1. Bader Obeidat & Razan Nofal & Ra’ed Masa’deh, 2018. "The Effect of Transformational Leadership on Entrepreneurial Orientation: The Mediating Role of Organizational Learning Capability," Modern Applied Science, Canadian Center of Science and Education, vol. 12(11), pages 1-77, November.
    2. Bader Obeidat & Sura Altheeb & Ra’ed Masa’deh, 2018. "The Impact of Internal Corporate Social Responsibility on Job Satisfaction in Jordanian Pharmaceutical Companies," Modern Applied Science, Canadian Center of Science and Education, vol. 12(11), pages 105-105, November.
    3. Bader Obeidat & Lama Hashem & Ra’ed Masa’deh, 2018. "The Influence of Knowledge Management Uses on Total Quality Management Practices in Commercial Banks of Jordan," Modern Applied Science, Canadian Center of Science and Education, vol. 12(11), pages 1-1, November.
    4. Rand Al-Dmour & Omayma Yassine & Ra’ed Masa’deh, 2018. "A Review of Literature on the Associations among Employee Empowerment, Work Engagement and Employee Performance," Modern Applied Science, Canadian Center of Science and Education, vol. 12(11), pages 313-313, November.
    5. Mohammad Almasarweh & Ahmed Atallah Alsaraireh & Ra’ed Masa’deh, 2018. "A Statistical Study to Determine the Production Capacity of Jordanian Pharmaceutical Companies based on the Number of Working Hours Using the Assignment Problem," Modern Applied Science, Canadian Center of Science and Education, vol. 12(11), pages 301-301, November.
    6. Alaaldin Alrowwad & Bader Obeidat & Areej Al-Khateeb & Ra’ed Masa’deh, 2018. "The Role of Work/Life Balance and Motivational Drivers of Employee Engagement on the Relationship between Talent Management and Organization Performance: A Developing Country Perspective," Modern Applied Science, Canadian Center of Science and Education, vol. 12(11), pages 1-35, November.
    7. Malek Bakheet Elayan, 2023. "Green HRM and Organizational Sustainability: The Mediating Effect of Employees’ Attitudes during COVID-19 in the Jordanian Commercial Banking Sector," International Journal of Business and Management, Canadian Center of Science and Education, vol. 17(6), pages 1-43, February.
    8. Bader Obeidat & Hadeel Fareed Tawalbeh & Ra’ed Masa’deh, 2018. "The Relationship between Human Resource Management (HRM) Practices, Total Quality Management (TQM) Practices and Competitive Advantages," Modern Applied Science, Canadian Center of Science and Education, vol. 12(11), pages 1-17, November.
    9. repec:thr:techub:10018:y:2021:i:1:p:444-464 is not listed on IDEAS
    10. Bader Obeidat & Haneen Yassin & Ra’ed Masa’deh, 2018. "The Effect of Talent Management on Organizational Effectiveness in Healthcare Sector," Modern Applied Science, Canadian Center of Science and Education, vol. 12(11), pages 1-55, November.

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    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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