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Training & Development Barometer for Effective Transformation of Organizational Commitment and Overall Performance in Banking Sectors of KPK, Pakistan: Qualitative study of Workforce of Bank of Khyber

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  • Nasreen Zehra

Abstract

This research paper investigates the impact of T&D program on the level of employees' organizational commitment and overall performances in the Banking sector of KPK by considering Bank of Khyber as a case study. Study aims to critically examine all three attributes of organizational commitment (affective, normative, and continuance commitment respectively) and its impact on the job satisfaction in banking sector of KPK, Pakistan. The notions of Guest et.al, (2003) and Wall & Wood (2005) are taken as a foundation to explore the linkage between organisational commitment and T&D program, however both these studies had not investigated all three attributes in equal manner. The focus of these previous studies were more on affective and continuance commitment and did not investigate the causes and consequences that make these attributes to create an impact on the overall performances. Thus this study is significant because it attempts to explain in exploratory manner the reasons behind impact created by training. Inductive approach in a cross-sectional design following interpretive research philosophy research is carried out. The bank of Khyber, KPK is case study selected with 15 regional and branch managers as participants for interviews and 277 employees participated in the survey questionnaire, selected through stratified, convenience, and random sampling technique. Results of present study indicates that to retain skilled workforce, organization has to work on their continuance commitment by offering them promotion and salary increment because these are two factors that enable firms to retain skilled workers. Training increases employees' affective and normative commitment more in general as compare to continuance commitment. This paper contributes to the field of management and administrative sciences by investigating the relationship between T&D program and employees' performance and organisational commitment by exploring workforce and management's perspective through financial institution. It adds to the managerial literature related to T&D in relation with organisational commitment and overall performance in developing country's context.

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  • Nasreen Zehra, 2016. "Training & Development Barometer for Effective Transformation of Organizational Commitment and Overall Performance in Banking Sectors of KPK, Pakistan: Qualitative study of Workforce of Bank of Khyber," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 6(6), pages 246-267, June.
    • Handle: RePEc:hur:ijarbs:v:6:y:2016:i:6:p:246-267
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    Cited by:

    1. Zahid, Marium & Shaikh, Taha & Zehra, Syeda Zufiesha, 2017. "Impact of Organizational Culture on the Pakistani Hotels Workforce's Job Satisfaction: Qualitative Report," MPRA Paper 80172, University Library of Munich, Germany.
    2. Shaikh, Taha & Zahid, Marium, 2016. "Retention Strategies to Increase Organizational Commitment and Reduce Employee Turnover in Hospitality Sector of Karachi, Pakistan," MPRA Paper 76746, University Library of Munich, Germany, revised 15 Jan 2017.
    3. Faridi, Adnan & Baloch, Akhtar & Wajidi, Abuzar, 2017. "Job satisfaction and organizational commitment under Traditional and Modern T&D program: Evidence from Public Banking Sector of Pakistan," MPRA Paper 80755, University Library of Munich, Germany, revised 25 Jun 2017.
    4. Riaz, Fayyaz & Abdul Razzaq, Fiza & Waqar, Ahsan, 2017. "Effect of Employee Stock Ownership Plans (ESOPs) on the performance of Small business in Karachi," MPRA Paper 84322, University Library of Munich, Germany, revised 11 Nov 2017.
    5. Eunice Abdul, Omolara, 2018. "Entrepreneurial skills and growth of Small and Medium Enterprise (SMEs): A comparative analysis of Nigerian entrepreneurs and Minority entrepreneurs in the UK," MPRA Paper 86751, University Library of Munich, Germany, revised 19 Apr 2018.
    6. Omolara Eunice Abdul, 2018. "Entrepreneurial skills and growth of Small and Medium Enterprise (SMEs): A comparative analysis of Nigerian entrepreneurs and Minority entrepreneurs in the UK," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 8(5), pages 27-46, May.
    7. Joather Al Wali & Rajendran Muthuveloo & Teoh Ai Ping & Mohammad Bataineh, 2021. "The Impact of HR Practices and Innovative Work Behavior on Job Performance in Physicians," International Journal of Human Resource Studies, Macrothink Institute, vol. 11(3), pages 4266-4266, December.
    8. Sreekumaran Nair, Sree Lekshmi & Sommerville, Steve, 2017. "Impact of Organizational Culture on the Indian I.T Workforce's Job Satisfaction and Stress: Qualitative Report from SMEs operating in Trivandruam," MPRA Paper 76991, University Library of Munich, Germany, revised 13 Feb 2017.
    9. Sree Lekshmi Sreekumaran Nair & Steve Sommerville, 2017. "Impact of Organizational Culture on the Indian I.T Workforce's Job Satisfaction and Stress: Qualitative Report from SMEs operating in Trivandruam," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 7(2), pages 237-246, February.
    10. Adnan Faridi, Akhtar Baloch, 2019. "Training and Development Methods affecting Professionalism and Empowerment of Banking Sector Employees," Journal of Management Sciences, Geist Science, Iqra University, Faculty of Business Administration, vol. 6(2), pages 75-92, October.
    11. Rob Kim Marjerison & Matthew Andrews & George Kuan, 2022. "Creating Sustainable Organizations through Knowledge Sharing and Organizational Agility: Empirical Evidence from China," Sustainability, MDPI, vol. 14(8), pages 1-23, April.
    12. Olawale Stephen, Oyebanji, & S. Adedara, Oduguwa, & O. Folarin, Soares, & Safiriyu Olusegun, Ogunyemi,, 2021. "Creative Skills and Employment Generation of Small and Medium Scale Enterprises: A Study of Selected SMEs in Lagos State, Nigeria," Multidisciplinary Journal of Management Sciences, Association of Forensic Accounting Researchers (AFAR), vol. 3(2), pages 1-12, July - Se.
    13. Sanjay Kumar Sah & Vipin Nadda, 2017. "Managing Change and Strategic Thinking: Evidences from Hospitality and Tourism Sector of the UK," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 7(12), pages 1336-1348, December.
    14. Sah, Sanjay Kumar & Nadda, Vipin, 2017. "Managing Change and Strategic Thinking: Evidences from Hospitality and Tourism Sector of the UK," MPRA Paper 84593, University Library of Munich, Germany, revised 30 Nov 2017.
    15. Adnan Faridi & Akhtar Baloch & Abuzar Wajidi, 2017. "The Mediating Role of Job Satisfaction between Training and Development Practices and Organizational Commitment: Responses from Private Banking Sectors of Karachi, Pakistan," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 7(10), pages 603-616, October.
    16. Faridi, Adnan & Baloch, Akhtar & Wajidi, Abuzar, 2017. "The Mediating Role of Job Satisfaction between Training and Development Practices and Organizational Commitment: Responses from Private Banking Sectors of Karachi, Pakistan," MPRA Paper 82510, University Library of Munich, Germany, revised 20 Sep 2017.
    17. Ali Junaid Khan, Jawad Iqbal, 2020. "Training and Employee Commitment: The Social Exchange Perspective," Journal of Management Sciences, Geist Science, Iqra University, Faculty of Business Administration, vol. 7(1), pages 88-100, March.

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    More about this item

    Keywords

    Training & Development Program; Organizational Commitment; Affective Commitment; Normative Commitment; Continuance Commitment; Banking Sector of Pakistan; Job Satisfaction; Employee Performance;
    All these keywords.

    JEL classification:

    • C12 - Mathematical and Quantitative Methods - - Econometric and Statistical Methods and Methodology: General - - - Hypothesis Testing: General
    • C19 - Mathematical and Quantitative Methods - - Econometric and Statistical Methods and Methodology: General - - - Other
    • C35 - Mathematical and Quantitative Methods - - Multiple or Simultaneous Equation Models; Multiple Variables - - - Discrete Regression and Qualitative Choice Models; Discrete Regressors; Proportions
    • L21 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Business Objectives of the Firm
    • L29 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Other
    • L86 - Industrial Organization - - Industry Studies: Services - - - Information and Internet Services; Computer Software
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management
    • M19 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Other
    • M53 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Training

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