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Assessing Employee Engagement in a Post-COVID-19 Workplace Ecosystem

Author

Listed:
  • Martyna Joanna Surma

    (Department of Real Estate and Planning, Henley Business School, University of Reading, Whitenights, Reading RG6 6UD, UK)

  • Richard Joseph Nunes

    (Department of Real Estate and Planning, Henley Business School, University of Reading, Whitenights, Reading RG6 6UD, UK)

  • Caroline Rook

    (Department of Leadership, Organisations and Behaviour, Henley Business School, University of Reading, Greenlands, Henley-on-Thames RG9 2AU, UK)

  • Angela Loder

    (International WELL Building Institute, New York, NY 10001, USA)

Abstract

This article has aimed to better understand employee engagement in a post-COVID-19 workplace ecosystem. We identified a knowledge gap in the relationship between employee engagement and the physical workplace environment through an interdisciplinary literature review. We subsequently tested this gap by comparing employee engagement metrics proposed by leading academics in the field of organisational psychology with a sample of commonly used real estate industry approaches to monitoring workplace design/management. We focused specifically on industry-projected post-COVID-19 workplace ecosystem scenarios, and the results suggest that traditional employee engagement metrics and industry approaches to monitoring workplace design and management do not fully reflect the recent shift to hybrid work patterns. We shed light on the implications that this can have on our existing knowledge of “sustainable” property markets in a wider city context.

Suggested Citation

  • Martyna Joanna Surma & Richard Joseph Nunes & Caroline Rook & Angela Loder, 2021. "Assessing Employee Engagement in a Post-COVID-19 Workplace Ecosystem," Sustainability, MDPI, vol. 13(20), pages 1-20, October.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:20:p:11443-:d:657928
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    References listed on IDEAS

    as
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    2. Angelucci, Manuela & Angrisani, Marco & Bennett, Daniel M & Kapteyn, Arie & Schaner, Simone G., 2020. "Remote Work and the Heterogeneous Impact of COVID-19 on Employment and Health," IZA Discussion Papers 13620, Institute of Labor Economics (IZA).
    3. Wilmar Schaufeli & Marisa Salanova & Vicente González-romá & Arnold Bakker, 2002. "The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach," Journal of Happiness Studies, Springer, vol. 3(1), pages 71-92, March.
    4. Gerards, Ruud & de Grip, Andries & Weustink, A., 2018. "Do new ways of working increase informal learning?," Research Memorandum 010, Maastricht University, Graduate School of Business and Economics (GSBE).
    5. Liu, Sitian & Su, Yichen, 2021. "The impact of the COVID-19 pandemic on the demand for density: Evidence from the U.S. housing market," Economics Letters, Elsevier, vol. 207(C).
    6. Appel-Meulenbroek, Rianne & Clippard, Maria & Pfnür, Andreas, 2018. "The effectiveness of physical office environments for employee outcomes - An interdisciplinary perspective of research efforts," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 110776, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    7. Guillermo Gallacher & Iqbal Hossain, 2020. "Remote Work and Employment Dynamics under COVID-19: Evidence from Canada," Canadian Public Policy, University of Toronto Press, vol. 46(S1), pages 44-54, July.
    8. Erik Brynjolfsson & John J. Horton & Adam Ozimek & Daniel Rock & Garima Sharma & Hong-Yi TuYe, 2020. "COVID-19 and Remote Work: An Early Look at US Data," NBER Working Papers 27344, National Bureau of Economic Research, Inc.
    9. Luis Duque & Renato Costa & Álvaro Dias & Leandro Pereira & José Santos & Nelson António, 2020. "New Ways of Working and the Physical Environment to Improve Employee Engagement," Sustainability, MDPI, vol. 12(17), pages 1-18, August.
    Full references (including those not matched with items on IDEAS)

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