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New Ways of Working and Public Healthcare Professionals’ Well-Being: The Response to Face the COVID-19 Pandemic

Author

Listed:
  • M. Ángeles López-Cabarcos

    (Department of Business Administration, Faculty of Business Administration, Santiago de Compostela University, 15705 Santiago de Compostela, Spain)

  • Analía López-Carballeira

    (Department of Business Administration, Faculty of Business Administration, Santiago de Compostela University, 15705 Santiago de Compostela, Spain)

  • Carlos Ferro-Soto

    (Department of Business Administration, Faculty of Business Administration, Vigo University, 36310 Vigo, Pontevedra, Spain)

Abstract

This research proposes analyzing the influence of new ways of working (NWW) on healthcare professional’s well-being and how these may affect work performance and public service motivation. These variables and relationships were important before COVID-19 pandemic, and everything points to the fact that during and after the pandemic their importance will be higher. To buffer the potential negative effects of implementing the NWW, both organizations and employees must identify personal (psychological capital) and job resources (inter-role conflict, psychological empowerment, meaning of work) capable of acting as effective moderators to promote employee well-being and avoid negative experiences at work. This paper aims to shed light on new ways of coping and adapting to uncertain job requirements such as those that have arisen during COVID-19. Moreover, it highlights the great changes that public healthcare needs to face to improve the quality of the service offered to society. It is urgent that public administrators and human resources managers design effective strategies and make effective decisions in which employee well-being and service quality are main priorities.

Suggested Citation

  • M. Ángeles López-Cabarcos & Analía López-Carballeira & Carlos Ferro-Soto, 2020. "New Ways of Working and Public Healthcare Professionals’ Well-Being: The Response to Face the COVID-19 Pandemic," Sustainability, MDPI, vol. 12(19), pages 1-9, September.
    • Handle: RePEc:gam:jsusta:v:12:y:2020:i:19:p:8087-:d:422268
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    References listed on IDEAS

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    4. Monia Vagni & Tiziana Maiorano & Valeria Giostra & Daniela Pajardi, 2020. "Hardiness, Stress and Secondary Trauma in Italian Healthcare and Emergency Workers during the COVID-19 Pandemic," Sustainability, MDPI, vol. 12(14), pages 1-16, July.
    5. Luis Duque & Renato Costa & Álvaro Dias & Leandro Pereira & José Santos & Nelson António, 2020. "New Ways of Working and the Physical Environment to Improve Employee Engagement," Sustainability, MDPI, vol. 12(17), pages 1-18, August.
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    Cited by:

    1. Gareth H Rees & Rosemary James & Levan Samadashvili & Cris Scotter, 2023. "Are Sustainable Health Workforces Possible? Issues and a Possible Remedy," Sustainability, MDPI, vol. 15(4), pages 1-14, February.

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