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The Relationship of Work-Related ICT Use With Well-being, Incorporating the Role of Resources and Demands: A Meta-Analysis

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  • Viktoria Maria Baumeister
  • Leonie Petra Kuen
  • Maike Bruckes
  • Gerhard Schewe

Abstract

An understanding of the overall relationship between the work-related use of information and communication technology (ICT) and employees’ well-being is lacking as the rising number of studies has produced mixed results. We meta-analytically synthesize and integrate existing literature on the consequences of ICT use based on the job demands-resources model. By using meta-analytical structural equation modeling based on 63 independent studies ( N  = 26,295), we shed light on the relationship between ICT use and employees’ well-being (operationalized as burnout and engagement) in a model that incorporates the mediating role of ICT-related resources and demands. Results show that ICT use is opposingly related to burnout and engagement through autonomy, availability, and work-life conflict. Our study brings clarity into the contradictory results and highlights the importance of a simultaneous consideration of both positive and negative effects for a comprehensive understanding of the relationship. We further show that the time of use and managerial position, and methodological moderators can clarify heterogeneity in previous results.

Suggested Citation

  • Viktoria Maria Baumeister & Leonie Petra Kuen & Maike Bruckes & Gerhard Schewe, 2021. "The Relationship of Work-Related ICT Use With Well-being, Incorporating the Role of Resources and Demands: A Meta-Analysis," SAGE Open, , vol. 11(4), pages 21582440211, November.
    • Handle: RePEc:sae:sagope:v:11:y:2021:i:4:p:21582440211061560
    DOI: 10.1177/21582440211061560
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    References listed on IDEAS

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    5. Melissa Mazmanian & Wanda J. Orlikowski & JoAnne Yates, 2013. "The Autonomy Paradox: The Implications of Mobile Email Devices for Knowledge Professionals," Organization Science, INFORMS, vol. 24(5), pages 1337-1357, October.
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    Cited by:

    1. Chiara Consiglio & Nicoletta Massa & Valentina Sommovigo & Luigi Fusco, 2023. "Techno-Stress Creators, Burnout and Psychological Health among Remote Workers during the Pandemic: The Moderating Role of E-Work Self-Efficacy," IJERPH, MDPI, vol. 20(22), pages 1-23, November.
    2. Cosmas Benard Meka'a & Astride Claudel Njiepue Nouffeussie & Romus Noufelie & Gaëlle Tatiana Timba, 2023. "Use of ICTs: What Effect on the Quality of Youth Employment in Cameroon?," CESifo Working Paper Series 10867, CESifo.

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