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Key Factors Influencing Low-Carbon Behaviors of Staff in Star-Rated Hotels—An Empirical Study of Eastern China


  • Jie Li

    (School of Civil and Transportation Engineering, Shenzhen University, Shenzhen 518060, China)

  • Peng Mao

    (College of Civil Engineering, Nanjing Forestry University, Nanjing 210037, China)

  • Hui Liu

    (College of Civil Engineering, Nanjing Forestry University, Nanjing 210037, China)

  • Jiawei Wei

    (Research Institute of Zhongjiao Sihang, Guangzhou 510220, China)

  • Hongyang Li

    (Business School, Hohai University, Nanjing 211100, China)

  • Jingfeng Yuan

    (School of Civil Engineering, Southeast University, Nanjing 210096, China)


To guide sustainable development in the hospitality industry requires hotel staff engagement, so what causes and how to facilitate the implementation of low-carbon behaviors should be high priorities. However, most prior studies focused on hotel guest behavior or discussed, on an individual level, the psychological aspects of the factors of the low-carbon behavior of either managers or employees. Therefore, this research aims to examine the effect of influencing factors inside and outside of the hotel context on hotel staff’s low-carbon behaviors in star-rated hotels. A set of influencing factors were identified by using literature retrieval, ground theory and in-depth interviews. Structural equation modelling was then applied with 440 valid questionnaires collected from representative star-rated hotels in Eastern China. The results revealed that low-carbon managerial activities, strategic orientation, social norms, and perceived behavior control were four key factors affecting the low-carbon behavior adoption of staff from star-rated hotels. Among them, low-carbon managerial activities were found to be the strongest factor affecting hotel staff’s low-carbon behaviors. Consumer attitude, however, exerted no significant impact. Targeted strategies were finally proposed for the improvement of hotel staff’s low-carbon behavior from the perspectives of hoteliers and governments. This study contributes to the generation mechanism of low-carbon behavior among staff and, in practice, towards behavioral improvement by providing comprehensive insights about the attribution of factors belonging to multiple dimensions related to the low-carbon behavior of staff in the hotel industry.

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  • Jie Li & Peng Mao & Hui Liu & Jiawei Wei & Hongyang Li & Jingfeng Yuan, 2020. "Key Factors Influencing Low-Carbon Behaviors of Staff in Star-Rated Hotels—An Empirical Study of Eastern China," IJERPH, MDPI, vol. 17(21), pages 1-26, November.
  • Handle: RePEc:gam:jijerp:v:17:y:2020:i:21:p:8222-:d:441200

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    1. Duoxun Ba & Jing Zhang & Suocheng Dong & Bing Xia & Lin Mu, 2022. "Spatial-Temporal Characteristics and Driving Factors of the Eco-Efficiency of Tourist Hotels in China," IJERPH, MDPI, vol. 19(18), pages 1-24, September.
    2. An-Jin Shie & You-Yu Dai & Ming-Xing Shen & Li Tian & Ming Yang & Wen-Wei Luo & Yenchun Jim Wu & Zhao-Hui Su, 2022. "Diamond Model of Green Commitment and Low-Carbon Travel Motivation, Constraint, and Intention," IJERPH, MDPI, vol. 19(14), pages 1-21, July.
    3. Lei Wang, 2023. "Low Carbon Management of China’s Hotel Tourism through Carbon Emission Trading," Sustainability, MDPI, vol. 15(5), pages 1-16, March.

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