IDEAS home Printed from https://ideas.repec.org/
MyIDEAS: Login to save this article or follow this journal

New product warranty: A literature review

  • Murthy, D. N. P.
  • Djamaludin, I.
Registered author(s):

    No abstract is available for this item.

    If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.

    File URL: http://www.sciencedirect.com/science/article/B6VF8-45PTVF6-1/2/4a66cd3cfd33aeef8e02d779db9c8fef
    Download Restriction: Full text for ScienceDirect subscribers only

    As the access to this document is restricted, you may want to look for a different version under "Related research" (further below) or search for a different version of it.

    Article provided by Elsevier in its journal International Journal of Production Economics.

    Volume (Year): 79 (2002)
    Issue (Month): 3 (October)
    Pages: 231-260

    as
    in new window

    Handle: RePEc:eee:proeco:v:79:y:2002:i:3:p:231-260
    Contact details of provider: Web page: http://www.elsevier.com/locate/ijpe

    References listed on IDEAS
    Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:

    as in new window
    1. Theodore S. Glickman & Paul D. Berger, 1976. "Optimal Price and Protection Period Decisions for a Product Under Warranty," Management Science, INFORMS, vol. 22(12), pages 1381-1390, August.
    2. Boom, Anette, 1998. "Product risk sharing by warranties in a monopoly market with risk-averse consumers," Journal of Economic Behavior & Organization, Elsevier, vol. 33(2), pages 241-257, January.
    3. V. Padmanabhan & Ram C. Rao, 1993. "Warranty Policy and Extended Service Contracts: Theory and an Application to Automobiles," Marketing Science, INFORMS, vol. 12(3), pages 230-247.
    4. Chun, Young Hak & Tang, Kwei, 1995. "Determining the optimal warranty price based on the producer's and customers' risk preferences," European Journal of Operational Research, Elsevier, vol. 85(1), pages 97-110, August.
    5. Mann, D.P. & Wissink, J.P., 1990. "Money-Back Warranties Vs. Replacement Warranties: A Simple Comparaison," Department of Economics Working Papers 141, Department of Economics, Williams College.
    6. Kao, Edward P. C. & Smith, Marion Spokony, 1996. "Computational approximations of renewal process relating to a warranty problem: The case of phase-type lifetimes," European Journal of Operational Research, Elsevier, vol. 90(1), pages 156-170, April.
    7. Jehoshua Eliashberg & Nozer D. Singpurwalla & Simon P. Wilson, 1997. "Calculating the Reserve for a Time and Usage Indexed Warranty," Management Science, INFORMS, vol. 43(7), pages 966-975, July.
    8. Zuo, Ming J. & Liu, Bin & Murthy, D. N. P., 2000. "Replacement-repair policy for multi-state deteriorating products under warranty," European Journal of Operational Research, Elsevier, vol. 123(3), pages 519-530, June.
    9. Jack, Nat & Van der Duyn Schouten, Frank, 2000. "Optimal repair-replace strategies for a warranted product," International Journal of Production Economics, Elsevier, vol. 67(1), pages 95-100, August.
    10. Lassar, Walfried M. & Folkes, Valerie S. & Grewal, Dhruv & Costley, Carolyn, 1998. "Consumer Affective Reactions to Product Problems When the Timing of Warranty Expiration Varies," Journal of Business Research, Elsevier, vol. 42(3), pages 265-270, July.
    11. Mitra, Amitava & Patankar, Jayprakash G., 1997. "Market share and warranty costs for renewable warranty programs," International Journal of Production Economics, Elsevier, vol. 50(2-3), pages 155-168, June.
    12. Appelbaum, E., 1989. "Bankruptcy, Warranties And The Firm'S Capital Structure," Papers 89-09, York (Canada) - Department of Economics.
    13. Yeh, Ruey Huei & Ho, Wen-Tsung & Tseng, Sheng-Tsaing, 2000. "Optimal production run length for products sold with warranty," European Journal of Operational Research, Elsevier, vol. 120(3), pages 575-582, February.
    14. Padmanabhan, V, 1995. "Usage Heterogeneity and Extended Warranties," Journal of Economics & Management Strategy, Wiley Blackwell, vol. 4(1), pages 33-53, Spring.
    15. Lutz, Nancy A. & Padmanabhan, V., 1998. "Warranties, extended warranties, and product quality," International Journal of Industrial Organization, Elsevier, vol. 16(4), pages 463-493, July.
    16. Russell Cooper & T.W. Ross, 1984. "Product Warranties and Double Moral Hazard," Cowles Foundation Discussion Papers 716, Cowles Foundation for Research in Economics, Yale University.
    17. Genesove, David, 1993. "Adverse Selection in the Wholesale Used Car Market," Journal of Political Economy, University of Chicago Press, vol. 101(4), pages 644-65, August.
    18. Shiou Shieh, 1996. "Price and Money-Back Guarantees as Signals of Product Quality," Journal of Economics & Management Strategy, Wiley Blackwell, vol. 5(3), pages 361-377, 09.
    19. Hill, Vickie Lee & Beall, Charles W. & Blischke, Wallace R., 1991. "A simulation model for warranty analysis," International Journal of Production Economics, Elsevier, vol. 22(2), pages 131-140, November.
    20. Jayprakash G. Patankar & Amitava Mitra, 1995. "Effects of Warranty Execution on Warranty Reserve Costs," Management Science, INFORMS, vol. 41(3), pages 395-400, March.
    21. Al-Najjar, Nabil Ibraheem, 1995. "Reputation, Product Quality, and Warranties," Journal of Economics & Management Strategy, Wiley Blackwell, vol. 3(4), pages 605-37, Winter.
    22. Majeske, Karl D. & Lynch-Caris, Terri & Herrin, Gary, 1997. "Evaluating product and process design changes with warranty data," International Journal of Production Economics, Elsevier, vol. 50(2-3), pages 79-89, June.
    23. Murthy, D.N.P. & Iskandar, B.P. & Wilson, R.J., 1992. "A simulation approach to analysis of free replacement policies," Mathematics and Computers in Simulation (MATCOM), Elsevier, vol. 33(5), pages 513-518.
    24. Polatoglu, Hakan & Sahin, Izzet, 1998. "Probability distributions of cost, revenue and profit over a warranty cycle," European Journal of Operational Research, Elsevier, vol. 108(1), pages 170-183, July.
    25. DeCroix, Gregory A., 1999. "Optimal warranties, reliabilities and prices for durable goods in an oligopoly," European Journal of Operational Research, Elsevier, vol. 112(3), pages 554-569, February.
    26. Mann, Duncan P & Wissink, Jennifer P, 1990. "Money-Back Warranties vs. Replacement Warranties: A Simple Comparison," American Economic Review, American Economic Association, vol. 80(2), pages 432-36, May.
    27. Edward P. C. Kao & Marion Spokony Smith, 1993. "Discounted and Per Unit Net Revenues and Costs of Product Warranty: The Case of Phase-Type Lifetimes," Management Science, INFORMS, vol. 39(10), pages 1246-1254, October.
    28. Yeh, Ruey Huei & Lo, Hui-Chiung, 2001. "Optimal preventive-maintenance warranty policy for repairable products," European Journal of Operational Research, Elsevier, vol. 134(1), pages 59-69, October.
    29. Murthy, D. N. P. & Ravi Kumar, K., 2000. "Total product quality," International Journal of Production Economics, Elsevier, vol. 67(3), pages 253-267, October.
    30. BIGELOW, J. & COOPER, R. & Tom Ross, 1988. "Warranties Without Commitment To Market Participation," Carleton Industrial Organization Research Unit (CIORU) 88-02, Carleton University, Department of Economics.
    31. Mann, Duncan P. & Wissink, Jennifer P., 1990. "Hidden actions and hidden characteristics in warranty markets," International Journal of Industrial Organization, Elsevier, vol. 8(1), pages 53-71.
    32. Chen, Zhiqi & Ross, Thomas W., 1994. "Why are extended warranties so expensive?," Economics Letters, Elsevier, vol. 45(2), pages 253-257, June.
    33. Djamaludin, I. & Murthy, D. N. P. & Wilson, R. J., 1994. "Quality control through lot sizing for items sold with warranty," International Journal of Production Economics, Elsevier, vol. 33(1-3), pages 97-107, January.
    34. Spence, A Michael, 1977. "Consumer Misperceptions, Product Failure and Producer Liability," Review of Economic Studies, Wiley Blackwell, vol. 44(3), pages 561-72, October.
    35. Nancy A. Lutz & V. Padmanabhan, 1995. "Why Do We Observe Minimal Warranties?," Marketing Science, INFORMS, vol. 14(4), pages 417-441.
    Full references (including those not matched with items on IDEAS)

    This item is not listed on Wikipedia, on a reading list or among the top items on IDEAS.

    When requesting a correction, please mention this item's handle: RePEc:eee:proeco:v:79:y:2002:i:3:p:231-260. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Zhang, Lei)

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If references are entirely missing, you can add them using this form.

    If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    This information is provided to you by IDEAS at the Research Division of the Federal Reserve Bank of St. Louis using RePEc data.