Why do users trust algorithms? A review and conceptualization of initial trust and trust over time
Author
Abstract
Suggested Citation
DOI: 10.1016/j.emj.2022.06.001
Download full text from publisher
As the access to this document is restricted, you may want to search for a different version of it.
References listed on IDEAS
- Kirsten Martin, 2019. "Ethical Implications and Accountability of Algorithms," Journal of Business Ethics, Springer, vol. 160(4), pages 835-850, December.
- Snyder, Hannah, 2019. "Literature review as a research methodology: An overview and guidelines," Journal of Business Research, Elsevier, vol. 104(C), pages 333-339.
- Anja Lambrecht & Catherine Tucker, 2019. "Algorithmic Bias? An Empirical Study of Apparent Gender-Based Discrimination in the Display of STEM Career Ads," Management Science, INFORMS, vol. 65(7), pages 2966-2981, July.
- Talwar, Shalini & Dhir, Amandeep & Khalil, Ashraf & Mohan, Geetha & Islam, A.K.M. Najmul, 2020. "Point of adoption and beyond. Initial trust and mobile-payment continuation intention," Journal of Retailing and Consumer Services, Elsevier, vol. 55(C).
- Kimberly D. Elsbach & Daan van Knippenberg, 2020. "Creating High‐Impact Literature Reviews: An Argument for ‘Integrative Reviews’," Journal of Management Studies, Wiley Blackwell, vol. 57(6), pages 1277-1289, September.
- Frey, Carl Benedikt & Osborne, Michael A., 2017. "The future of employment: How susceptible are jobs to computerisation?," Technological Forecasting and Social Change, Elsevier, vol. 114(C), pages 254-280.
- De Baets, Shari & Harvey, Nigel, 2020. "Using judgment to select and adjust forecasts from statistical models," European Journal of Operational Research, Elsevier, vol. 284(3), pages 882-895.
- Marchand, André & Marx, Paul, 2020. "Automated Product Recommendations with Preference-Based Explanations," Journal of Retailing, Elsevier, vol. 96(3), pages 328-343.
- Ghulam Nabi & Francisco Linan & Alain Fayolle & Norris F. Krueger & Andreas Walmsley, 2017. "The impact of entrepreneurship education in higher education : A systematic review and research agenda," Post-Print hal-02276714, HAL.
- Wanda J. Orlikowski & Susan V. Scott, 2014. "What Happens When Evaluation Goes Online? Exploring Apparatuses of Valuation in the Travel Sector," Organization Science, INFORMS, vol. 25(3), pages 868-891, June.
- Lingling Gao & Kerem Aksel Waechter, 2017. "Examining the role of initial trust in user adoption of mobile payment services: an empirical investigation," Information Systems Frontiers, Springer, vol. 19(3), pages 525-548, June.
- Orlikowski, Wanda J. & Scott, Susan V., 2014. "What happens when evaluation goes online? Exploring apparatuses of valuation in the travel sector," LSE Research Online Documents on Economics 57602, London School of Economics and Political Science, LSE Library.
- Scott Thiebes & Sebastian Lins & Ali Sunyaev, 2021. "Trustworthy artificial intelligence," Electronic Markets, Springer;IIM University of St. Gallen, vol. 31(2), pages 447-464, June.
- Sabine Matook & Susan A Brown & Johanna Rolf, 2015. "Forming an intention to act on recommendations given via online social networks," European Journal of Information Systems, Taylor & Francis Journals, vol. 24(1), pages 76-92, January.
- Anthony Vance & Christophe M. Elie-Dit-Cosaque & Detmar W. Straub, 2008. "Examining Trust in Information Technology Artifacts: The Effects of System Quality and Culture," Post-Print halshs-00641137, HAL.
- repec:dau:papers:123456789/2723 is not listed on IDEAS
- Corinne Post & Riikka Sarala & Caroline Gatrell & John E. Prescott, 2020. "Advancing Theory with Review Articles," Journal of Management Studies, Wiley Blackwell, vol. 57(2), pages 351-376, March.
- Kaplan, Andreas & Haenlein, Michael, 2020. "Rulers of the world, unite! The challenges and opportunities of artificial intelligence," Business Horizons, Elsevier, vol. 63(1), pages 37-50.
- Gerardo Patriotta, 2020. "Writing Impactful Review Articles," Journal of Management Studies, Wiley Blackwell, vol. 57(6), pages 1272-1276, September.
- D. Harrison McKnight & Vivek Choudhury & Charles Kacmar, 2002. "Developing and Validating Trust Measures for e-Commerce: An Integrative Typology," Information Systems Research, INFORMS, vol. 13(3), pages 334-359, September.
- Filieri, Raffaele & Alguezaui, Salma & McLeay, Fraser, 2015. "Why do travelers trust TripAdvisor? Antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth," Tourism Management, Elsevier, vol. 51(C), pages 174-185.
- Matthias Söllner & Axel Hoffmann & Jan Marco Leimeister, 2016. "Why different trust relationships matter for information systems users," European Journal of Information Systems, Taylor & Francis Journals, vol. 25(3), pages 274-287, May.
- repec:hal:journl:hal-02313409 is not listed on IDEAS
- Dan J. Kim & Donald L. Ferrin & H. Raghav Rao, 2009. "Trust and Satisfaction, Two Stepping Stones for Successful E-Commerce Relationships: A Longitudinal Exploration," Information Systems Research, INFORMS, vol. 20(2), pages 237-257, June.
- Efendić, Emir & Van de Calseyde, Philippe P.F.M. & Evans, Anthony M., 2020. "Slow response times undermine trust in algorithmic (but not human) predictions," Organizational Behavior and Human Decision Processes, Elsevier, vol. 157(C), pages 103-114.
- Andrew Prahl & Lyn Van Swol, 2017. "Understanding algorithm aversion: When is advice from automation discounted?," Journal of Forecasting, John Wiley & Sons, Ltd., vol. 36(6), pages 691-702, September.
- Thomas Davenport & Abhijit Guha & Dhruv Grewal & Timna Bressgott, 2020. "How artificial intelligence will change the future of marketing," Journal of the Academy of Marketing Science, Springer, vol. 48(1), pages 24-42, January.
- Shin, Donghee & Zhong, Bu & Biocca, Frank A., 2020. "Beyond user experience: What constitutes algorithmic experiences?," International Journal of Information Management, Elsevier, vol. 52(C).
Citations
Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
Cited by:
- Camille Cornudet & Marie‐eve Laporte & Fabienne Berger-Remy & Béatrice Parguel & Jean‐loup Richet, 2025. "When Food Scanner Apps Outperform Front‐of‐Pack Nutrition Labels," Post-Print hal-05013772, HAL.
- Gallin, Steffie & Portes, Audrey, 2024. "Online shopping: How can algorithm performance expectancy enhance impulse buying?," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
- Kamel Mouloudj & Maria Carmela Aprile & Ahmed Chemseddine Bouarar & Anuli Njoku & Marian A. Evans & Le Vu Lan Oanh & Dachel Martínez Asanza & Smail Mouloudj, 2025. "Investigating Antecedents of Intention to Use Green Agri-Food Delivery Apps: Merging TPB with Trust and Electronic Word of Mouth," Sustainability, MDPI, vol. 17(8), pages 1-23, April.
Most related items
These are the items that most often cite the same works as this one and are cited by the same works as this one.- Ming Yang & Jinglu Jiang & Melody Kiang & Fangyun Yuan, 2022. "Re-Examining the Impact of Multidimensional Trust on Patients’ Online Medical Consultation Service Continuance Decision," Information Systems Frontiers, Springer, vol. 24(3), pages 983-1007, June.
- Erik Hermann, 2022. "Leveraging Artificial Intelligence in Marketing for Social Good—An Ethical Perspective," Journal of Business Ethics, Springer, vol. 179(1), pages 43-61, August.
- Mats Alvesson & Jörgen Sandberg, 2020. "The Problematizing Review: A Counterpoint to Elsbach and Van Knippenberg’s Argument for Integrative Reviews," Journal of Management Studies, Wiley Blackwell, vol. 57(6), pages 1290-1304, September.
- Christoph Keding, 2021. "Understanding the interplay of artificial intelligence and strategic management: four decades of research in review," Management Review Quarterly, Springer, vol. 71(1), pages 91-134, February.
- Nguyen, Pascal & Rahman, Nahid & Zhao, Ruoyun, 2013. "Ownership structure and divestiture decisions: Evidence from Australian firms," International Review of Financial Analysis, Elsevier, vol. 30(C), pages 170-181.
- Minas N. Kastanakis & Katerina Kampouri & Christian Linder & Michael Christofi & Alfredo Massis, 2025. "Linking biases and paradoxes in the family entrepreneurship context: an integrative framework for future research," Small Business Economics, Springer, vol. 64(3), pages 935-956, March.
- Chenfeng Yan & Quan Chen & Xinyue Zhou & Xin Dai & Zhilin Yang, 2024. "When the Automated fire Backfires: The Adoption of Algorithm-based HR Decision-making Could Induce Consumer’s Unfavorable Ethicality Inferences of the Company," Journal of Business Ethics, Springer, vol. 190(4), pages 841-859, April.
- Jonas Wanner & Lukas-Valentin Herm & Kai Heinrich & Christian Janiesch, 2022. "The effect of transparency and trust on intelligent system acceptance: Evidence from a user-based study," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(4), pages 2079-2102, December.
- Cruz, Angela Gracia B. & Cardoso, Flavia & Rojas-Gaviria, Pilar, 2022. "Crafting food products for culturally diverse markets: A narrative synthesis," Journal of Business Research, Elsevier, vol. 153(C), pages 19-34.
- Makarius, Erin E. & Mukherjee, Debmalya & Fox, Joseph D. & Fox, Alexa K., 2020. "Rising with the machines: A sociotechnical framework for bringing artificial intelligence into the organization," Journal of Business Research, Elsevier, vol. 120(C), pages 262-273.
- Ming-Hui Huang & Roland T. Rust, 2021. "A strategic framework for artificial intelligence in marketing," Journal of the Academy of Marketing Science, Springer, vol. 49(1), pages 30-50, January.
- Leonie Kuen & Daniel Westmattelmann & Maike Bruckes & Gerhard Schewe, 2023. "Who earns trust in online environments? A meta-analysis of trust in technology and trust in provider for technology acceptance," Electronic Markets, Springer;IIM University of St. Gallen, vol. 33(1), pages 1-24, December.
- Vlačić, Božidar & Corbo, Leonardo & Costa e Silva, Susana & Dabić, Marina, 2021. "The evolving role of artificial intelligence in marketing: A review and research agenda," Journal of Business Research, Elsevier, vol. 128(C), pages 187-203.
- Weck, Marina & Afanassieva, Marianne, 2023. "Toward the adoption of digital assistive technology: Factors affecting older people's initial trust formation," Telecommunications Policy, Elsevier, vol. 47(2).
- Chowdhury, Soumyadeb & Budhwar, Pawan & Dey, Prasanta Kumar & Joel-Edgar, Sian & Abadie, Amelie, 2022. "AI-employee collaboration and business performance: Integrating knowledge-based view, socio-technical systems and organisational socialisation framework," Journal of Business Research, Elsevier, vol. 144(C), pages 31-49.
- Sarah Spiekermann & Hanna Krasnova & Oliver Hinz & Annika Baumann & Alexander Benlian & Henner Gimpel & Irina Heimbach & Antonia Köster & Alexander Maedche & Björn Niehaves & Marten Risius & Manuel Tr, 2022. "Values and Ethics in Information Systems," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 64(2), pages 247-264, April.
- Silva, Lucas Emmanuel Nascimento & Gomes, Leonardo Augusto de Vasconcelos & Faria, Aline Mariane de & Borini, Felipe Mendes, 2024. "Innovation processes in ecosystem settings: An integrative framework and future directions," Technovation, Elsevier, vol. 132(C).
- David R. King & Olimpia Meglio & Luis Gomez‐Mejia & Florian Bauer & Alfredo De Massis, 2022. "Family Business Restructuring: A Review and Research Agenda," Journal of Management Studies, Wiley Blackwell, vol. 59(1), pages 197-235, January.
- Florian Pethig & Julia Kroenung, 2023. "Biased Humans, (Un)Biased Algorithms?," Journal of Business Ethics, Springer, vol. 183(3), pages 637-652, March.
- Anton Klarin & Hossein Ali Abadi & Rifat Sharmelly, 2024. "Professionalism in artificial intelligence: The link between technology and ethics," Systems Research and Behavioral Science, Wiley Blackwell, vol. 41(4), pages 557-580, July.
More about this item
Keywords
AI algorithms; Trust; Initial trust; Trust over time; Integrative review;All these keywords.
Statistics
Access and download statisticsCorrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:eurman:v:40:y:2022:i:5:p:685-706. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/115/description#description .
Please note that corrections may take a couple of weeks to filter through the various RePEc services.