IDEAS home Printed from https://ideas.repec.org/a/eee/telpol/v47y2023i2s0308596122001859.html
   My bibliography  Save this article

Toward the adoption of digital assistive technology: Factors affecting older people's initial trust formation

Author

Listed:
  • Weck, Marina
  • Afanassieva, Marianne

Abstract

In recent decades, Europe has experienced a major societal challenge—the aging of the human population. The Finnish government has responded to this challenge by focusing on individually tailored services that enable older adults to live independently and comfortably at home for longer with the help of digital assistive technology. This paper presents the findings of an empirical study on how initial trust is formed with regard technology adoption by older people. Four bases of trust (personality, cognitive, calculative, and institutional) underpin the theoretical framework of the study. A qualitative research approach was adopted, utilizing individual and focus group interviews with older people living independently in urban and rural areas of South Finland. The findings derived from thematic analysis offer new insights into the complex and multidimensional process of older people's initial trust formation, which is affected by an interplay of 12 identified factors shaping the four bases of trust and four supplementary factors. These findings lead to propositions for future research.

Suggested Citation

  • Weck, Marina & Afanassieva, Marianne, 2023. "Toward the adoption of digital assistive technology: Factors affecting older people's initial trust formation," Telecommunications Policy, Elsevier, vol. 47(2).
    • Handle: RePEc:eee:telpol:v:47:y:2023:i:2:s0308596122001859
    DOI: 10.1016/j.telpol.2022.102483
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0308596122001859
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.telpol.2022.102483?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Gefen, David, 2000. "E-commerce: the role of familiarity and trust," Omega, Elsevier, vol. 28(6), pages 725-737, December.
    2. Deighton, John, 1992. "The Consumption of Performance," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 19(3), pages 362-372, December.
    3. Nicole Halmdienst & Michael Radhuber & Rudolf Winter-Ebmer, 2019. "Attitudes of elderly Austrians towards new technologies: communication and entertainment versus health and support use," European Journal of Ageing, Springer, vol. 16(4), pages 513-523, December.
    4. Jian Mou & Dong-Hee Shin & Jason F. Cohen, 2017. "Trust and risk in consumer acceptance of e-services," Electronic Commerce Research, Springer, vol. 17(2), pages 255-288, June.
    5. D. Harrison McKnight & Vivek Choudhury & Charles Kacmar, 2002. "Developing and Validating Trust Measures for e-Commerce: An Integrative Typology," Information Systems Research, INFORMS, vol. 13(3), pages 334-359, September.
    6. Steven Tadelis & Oliver E.Williamson, 2012. "Transaction Cost Economics [The Handbook of Organizational Economics]," Introductory Chapters,, Princeton University Press.
    7. Tamara Dinev & Paul Hart, 2006. "An Extended Privacy Calculus Model for E-Commerce Transactions," Information Systems Research, INFORMS, vol. 17(1), pages 61-80, March.
    8. Sabina Baraković & Jasmina Baraković Husić & Joost van Hoof & Ondrej Krejcar & Petra Maresova & Zahid Akhtar & Francisco Jose Melero, 2020. "Quality of Life Framework for Personalised Ageing: A Systematic Review of ICT Solutions," IJERPH, MDPI, vol. 17(8), pages 1-20, April.
    9. Yuanyuan Cao & Jiantong Zhang & Liang Ma & Xinghong Qin & Junjun Li, 2020. "Examining User’s Initial Trust Building in Mobile Online Health Community Adopting," IJERPH, MDPI, vol. 17(11), pages 1-20, June.
    10. Viswanath Venkatesh & Fred D. Davis, 2000. "A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies," Management Science, INFORMS, vol. 46(2), pages 186-204, February.
    11. John Child & Guido Möllering, 2003. "Contextual Confidence and Active Trust Development in the Chinese Business Environment," Organization Science, INFORMS, vol. 14(1), pages 69-80, February.
    12. Williamson, Oliver E, 1993. "Calculativeness, Trust, and Economic Organization," Journal of Law and Economics, University of Chicago Press, vol. 36(1), pages 453-486, April.
    13. Eugene W. Anderson & Mary W. Sullivan, 1993. "The Antecedents and Consequences of Customer Satisfaction for Firms," Marketing Science, INFORMS, vol. 12(2), pages 125-143.
    14. Paul A. Pavlou & David Gefen, 2004. "Building Effective Online Marketplaces with Institution-Based Trust," Information Systems Research, INFORMS, vol. 15(1), pages 37-59, March.
    15. Porter, Constance Elise & Donthu, Naveen, 2006. "Using the technology acceptance model to explain how attitudes determine Internet usage: The role of perceived access barriers and demographics," Journal of Business Research, Elsevier, vol. 59(9), pages 999-1007, September.
    16. Naresh K. Malhotra & Sung S. Kim & James Agarwal, 2004. "Internet Users' Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model," Information Systems Research, INFORMS, vol. 15(4), pages 336-355, December.
    17. Lingling Gao & Kerem Aksel Waechter, 2017. "Examining the role of initial trust in user adoption of mobile payment services: an empirical investigation," Information Systems Frontiers, Springer, vol. 19(3), pages 525-548, June.
    18. Leung, Louis & Chen, Cheng, 2019. "E-health/m-health adoption and lifestyle improvements: Exploring the roles of technology readiness, the expectation-confirmation model, and health-related information activities," Telecommunications Policy, Elsevier, vol. 43(6), pages 563-575.
    19. Ciesielska, Magdalena & Rizun, Nina & Chabik, Jakub, 2022. "Assessment of E-government inclusion policies toward seniors: A framework and case study," Telecommunications Policy, Elsevier, vol. 46(7).
    20. Anthony Vance & Christophe M. Elie-Dit-Cosaque & Detmar W. Straub, 2008. "Examining Trust in Information Technology Artifacts: The Effects of System Quality and Culture," Post-Print halshs-00641137, HAL.
    21. Tao Zhou & Yaobin Lu & Bin Wang, 2016. "Examining online consumers’ initial trust building from an elaboration likelihood model perspective," Information Systems Frontiers, Springer, vol. 18(2), pages 265-275, April.
    22. repec:dau:papers:123456789/2723 is not listed on IDEAS
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. AboJabel, Hanan & Ayalon, Liat, 2023. "Attitudes of Israelis toward family caregivers assisted by a robot in the delivery of care to older people: The roles of collectivism and individualism," Technology in Society, Elsevier, vol. 75(C).
    2. Sophia Hick & Hannah Biermann & Martina Ziefle, 2024. "How deep is your trust? A comparative user requirements’ analysis of automation in medical and mobility technologies," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-13, December.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Dan J. Kim & Donald L. Ferrin & H. Raghav Rao, 2009. "Trust and Satisfaction, Two Stepping Stones for Successful E-Commerce Relationships: A Longitudinal Exploration," Information Systems Research, INFORMS, vol. 20(2), pages 237-257, June.
    2. Sumeet Gupta & Haejung Yun & Heng Xu & Hee-Woong Kim, 2017. "An exploratory study on mobile banking adoption in Indian metropolitan and urban areas: a scenario-based experiment," Information Technology for Development, Taylor & Francis Journals, vol. 23(1), pages 127-152, January.
    3. Catherine L. Anderson & Ritu Agarwal, 2011. "The Digitization of Healthcare: Boundary Risks, Emotion, and Consumer Willingness to Disclose Personal Health Information," Information Systems Research, INFORMS, vol. 22(3), pages 469-490, September.
    4. Marzieh Soleimani, 2022. "Buyers' trust and mistrust in e-commerce platforms: a synthesizing literature review," Information Systems and e-Business Management, Springer, vol. 20(1), pages 57-78, March.
    5. Xuequn Wang & Mina Tajvidi & Xiaolin Lin & Nick Hajli, 2020. "Towards an Ethical and Trustworthy Social Commerce Community for Brand Value Co-creation: A trust-Commitment Perspective," Journal of Business Ethics, Springer, vol. 167(1), pages 137-152, November.
    6. Faridi, Amir Ali & Kavoosi-Kalashami, Mohammad & Bilali, Hamid El, 2020. "Attitude components affecting adoption of soil and water conservation measures by paddy farmers in Rasht County, Northern Iran," Land Use Policy, Elsevier, vol. 99(C).
    7. Dan Ke & Anran Chen & Chenting Su, 2016. "Online trust-building mechanisms for existing brands: the moderating role of the e-business platform certification system," Electronic Commerce Research, Springer, vol. 16(2), pages 189-216, June.
    8. Verhagen, T., 2008. "Investigating the impact of C2C electronic marketplace quality on trust," Serie Research Memoranda 0008, VU University Amsterdam, Faculty of Economics, Business Administration and Econometrics.
    9. Taylor, David G. & Strutton, David, 2010. "Has e-marketing come of age? Modeling historical influences on post-adoption era Internet consumer behaviors," Journal of Business Research, Elsevier, vol. 63(9-10), pages 950-956, September.
    10. Darrell Carpenter & Alexander McLeod & Chelsea Hicks & Michele Maasberg, 0. "Privacy and biometrics: An empirical examination of employee concerns," Information Systems Frontiers, Springer, vol. 0, pages 1-20.
    11. Xin Lin & Shu-Chen Chang & Tung-Hsiang Chou & Shih-Chih Chen & Athapol Ruangkanjanases, 2021. "Consumers’ Intention to Adopt Blockchain Food Traceability Technology towards Organic Food Products," IJERPH, MDPI, vol. 18(3), pages 1-19, January.
    12. Bleier, Alexander & Eisenbeiss, Maik, 2015. "The Importance of Trust for Personalized Online Advertising," Journal of Retailing, Elsevier, vol. 91(3), pages 390-409.
    13. Tao Zhou, 2015. "Understanding user adoption of location-based services from a dual perspective of enablers and inhibitors," Information Systems Frontiers, Springer, vol. 17(2), pages 413-422, April.
    14. Baozhou Lu & Zhenhua Wang, 2022. "Trust Transfer in Sharing Accommodation: The Moderating Role of Privacy Concerns," Sustainability, MDPI, vol. 14(12), pages 1-18, June.
    15. Kayode Odusanya & Olu Aluko & Banita Lal, 2022. "Building Consumers’ Trust in Electronic Retail Platforms in the Sub-Saharan Context: an exploratory study on Drivers and Impact on Continuance Intention," Information Systems Frontiers, Springer, vol. 24(2), pages 377-391, April.
    16. Heng Xu & Hock-Hai Teo & Bernard C. Y. Tan & Ritu Agarwal, 2012. "Research Note ---Effects of Individual Self-Protection, Industry Self-Regulation, and Government Regulation on Privacy Concerns: A Study of Location-Based Services," Information Systems Research, INFORMS, vol. 23(4), pages 1342-1363, December.
    17. Kayode Odusanya & Olu Aluko & Banita Lal, 0. "Building Consumers’ Trust in Electronic Retail Platforms in the Sub-Saharan Context: an exploratory study on Drivers and Impact on Continuance Intention," Information Systems Frontiers, Springer, vol. 0, pages 1-15.
    18. Kim, Yaeri & Seok, Junhee & Roh, Taewoo, 2023. "The linkage between quality of information systems and the impact of trust-based privacy on behavioral outcomes in unmanned convenience store: Moderating effect of gender and experience," Technological Forecasting and Social Change, Elsevier, vol. 196(C).
    19. Amita Goyal Chin & Mark A. Harris & Robert Brookshire, 2022. "An Empirical Investigation of Intent to Adopt Mobile Payment Systems Using a Trust-based Extended Valence Framework," Information Systems Frontiers, Springer, vol. 24(1), pages 329-347, February.
    20. Sullivan, Yulia W. & Kim, Dan J., 2018. "Assessing the effects of consumers’ product evaluations and trust on repurchase intention in e-commerce environments," International Journal of Information Management, Elsevier, vol. 39(C), pages 199-219.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:telpol:v:47:y:2023:i:2:s0308596122001859. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/30471/description#description .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.