IDEAS home Printed from https://ideas.repec.org/a/spr/manrev/v75y2025i4d10.1007_s11301-024-00477-2.html
   My bibliography  Save this article

What drives individuals’ trusting intention in digital platforms? An exploratory meta-analysis

Author

Listed:
  • Thuy Duong Oesterreich

    (Osnabrück University, Department of Accounting and Information Systems)

  • Eduard Anton

    (Osnabrück University, Department of Accounting and Information Systems)

  • Fabia Marie Hettler

    (Osnabrück University, Department of Accounting and Information Systems)

  • Frank Teuteberg

    (Osnabrück University, Department of Accounting and Information Systems)

Abstract

The primary objective of this study is to delve into the determinants influencing individuals’ intention to trust digital platforms. Therefore, we conduct a meta-analysis of 74 primary studies that investigate the role of trusting beliefs, technology acceptance factors, as well as variables associated with systems, users, and platform providers in driving trust. We found evidence that all trust antecedents positively impact trusting intention in digital platforms. Notably, human-like trusting beliefs, attitude, platform provider image/reputation, structural assurance, perceived enjoyment, and perceived usefulness display the strongest effects, while familiarity, perceived value, and system-like trusting beliefs exhibit a moderate yet significant influence. Additionally, publication year was found to significantly moderate the relationship between service quality and trusting intention, indicating a temporal effect on the outcomes. Through these findings, we contribute to the body of knowledge by guiding scholars across research disciplines towards future research avenues and aiding practitioners in the development of trustworthy digital platforms.

Suggested Citation

  • Thuy Duong Oesterreich & Eduard Anton & Fabia Marie Hettler & Frank Teuteberg, 2025. "What drives individuals’ trusting intention in digital platforms? An exploratory meta-analysis," Management Review Quarterly, Springer, vol. 75(4), pages 3615-3667, December.
    • Handle: RePEc:spr:manrev:v:75:y:2025:i:4:d:10.1007_s11301-024-00477-2
    DOI: 10.1007/s11301-024-00477-2
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s11301-024-00477-2
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s11301-024-00477-2?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to

    for a different version of it.

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;

    JEL classification:

    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management
    • O30 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - General
    • O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:manrev:v:75:y:2025:i:4:d:10.1007_s11301-024-00477-2. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.