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Criteria of effectiveness in multiple cross-sectoral interorganizational relationships


  • Babiak, Kathy M.


As the popularity of interorganizational relationships (IORs) grows, the challenge of evaluating the effectiveness of achieving desired outcomes has emerged as a concern for both practitioners and academics [Atkinson, M., & Maxwell, V. (2007). Driving performance in a multi-agency partnership using outcome measures: A case study. Measuring Business Excellence, 11(2), 12-22; Callahan, K., & Kloby, K. (2007). Collaboration meets the performance measurement challenge. The Public Manager, 36(2), 9-24; Coulson, A. (2005). A plague on all your partnerships: Theory and practice in regeneration. International Journal of Public Sector Management 18(2), 151-163.]. The purpose of this paper is to empirically compare the effectiveness criteria used by a nonprofit Canadian sport organization and its partners embedded in multiple cross-sectoral relationships. To that end, three levels of effectiveness criteria were investigated: the community, network, and organization levels. A qualitative case study was conducted on the nonprofit sport organization and its multiple cross-sectoral partners. The results suggest that some criteria for measuring IOR effectiveness among partners were highly interrelated, some reflected competing values, some were shared across all partners, and some were ambiguous in the measures of effectiveness of IOR outcomes. Implications for future research and for practice are discussed.

Suggested Citation

  • Babiak, Kathy M., 2009. "Criteria of effectiveness in multiple cross-sectoral interorganizational relationships," Evaluation and Program Planning, Elsevier, vol. 32(1), pages 1-12, February.
  • Handle: RePEc:eee:epplan:v:32:y:2009:i:1:p:1-12

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    References listed on IDEAS

    1. Maxwell, Karl & Husain, Tasneem, 2005. "Public private partnerships: building capacity while effecting change," Evaluation and Program Planning, Elsevier, vol. 28(3), pages 349-353, August.
    2. Africa Ariño, 2003. "Measures of strategic alliance performance: an analysis of construct validity," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 34(1), pages 66-79, January.
    3. Yin, Robert K. & Kaftarian, Shakeh J., 1997. "Introduction: Challenges of community-based program outcome evaluations," Evaluation and Program Planning, Elsevier, vol. 20(3), pages 293-297, August.
    4. Robert E. Quinn & John Rohrbaugh, 1983. "A Spatial Model of Effectiveness Criteria: Towards a Competing Values Approach to Organizational Analysis," Management Science, INFORMS, vol. 29(3), pages 363-377, March.
    5. Brinkerhoff, Jennifer M., 2002. "Assessing and improving partnership relationships and outcomes: a proposed framework," Evaluation and Program Planning, Elsevier, vol. 25(3), pages 215-231, August.
    6. Kim S. Cameron, 1986. "Effectiveness as Paradox: Consensus and Conflict in Conceptions of Organizational Effectiveness," Management Science, INFORMS, vol. 32(5), pages 539-553, May.
    7. Colin Eden, 2001. "The Negotiation of Purpose in Multi-Organizational Collaborative Groups," Journal of Management Studies, Wiley Blackwell, vol. 38(3), pages 373-391, May.
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    Cited by:

    1. Truyens, Jasper & De Bosscher, Veerle & Sotiriadou, Popi & Heyndels, Bruno & Westerbeek, Hans, 2016. "A method to evaluate countries’ organisational capacity: A four country comparison in athletics," Sport Management Review, Elsevier, vol. 19(3), pages 279-292.
    2. Diederik de Boer & Meine Pieter van Dijk, 2016. "Success Factors for Community Business Wildlife Tourism Partnerships in Tanzania," The European Journal of Development Research, Palgrave Macmillan;European Association of Development Research and Training Institutes (EADI), vol. 28(4), pages 555-570, September.
    3. Willems, Jurgen & Walk, Marlene, 2013. "Assigning volunteer tasks: The relation between task preferences and functional motives of youth volunteers," Children and Youth Services Review, Elsevier, vol. 35(6), pages 1030-1040.


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