Employer Strategies and Wages in New Service Activities: A Comparison of Co-ordinated and Liberal Market Economies
Using survey data for call centre establishments in eight countries, we examine the relationship between wages and human resource practices. High-involvement work design and the use of performance-based pay are significantly positively related to wages, whereas intensive use of performance monitoring is negatively associated with wages. These relationships are larger among liberal economies compared with co-ordinated ones, but individual country differences are large and, in many cases, do not conform to expectations regarding institutional differences between liberal and co-ordinated market economies. The exception is Denmark. Copyright (c) Blackwell Publishing Ltd/London School of Economics 2010.
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Volume (Year): 48 (2010)
Issue (Month): 2 (06)
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