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Evaluating Eu Policies On Public Services: A Citizens' Perspective

  • Judith Clifton
  • Daniel Díaz-Fuentes

This article evaluates EU policies on public services - particularly public network services - from the citizens' point of view. It is first argued that citizens' perceptions are important because the provision of fundamental services is at stake and because they constitute the infrastructure necessary for social and economic development. Citizens''voice' can, therefore, be known, analyzed and used in the design of improved policy on public services along with other indicators. Changing EU policy on public services is synthesized and classified into two main phases in section two. Citizen satisfaction with public services as revealed through surveys from 1997 to 2007 is explored in the third section. In the discussion, the prospects for EU policy on public services are considered and, it is argued that, from the perspectives of subsidiarity and proportionality, policy towards strengthening the common market is being increasingly uploaded to the supranational level in the form of directives, whilst cohesion and redistribution policies are being downloaded to the national level or dealt with at the supranational level by 'soft' instruments. Copyright � 2010 The Authors Journal compilation � CIRIEC 2010.

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Article provided by Wiley Blackwell in its journal Annals of Public and Cooperative Economics.

Volume (Year): 81 (2010)
Issue (Month): 2 (06)
Pages: 281-311

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Handle: RePEc:bla:annpce:v:81:y:2010:i:2:p:281-311
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  1. Massimo Florio, 2007. "Electricity Prices as Signals for the Evaluation of Reforms: An Empirical Analysis of Four European Countries," International Review of Applied Economics, Taylor & Francis Journals, vol. 21(1), pages 1-27.
  2. Judith Clifton & Francisco Comín & Daniel Díaz Fuentes, 2005. "‘Empowering Europe'S Citizens’?," Public Management Review, Taylor & Francis Journals, vol. 7(3), pages 417-443, September.
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