Evaluating Eu Policies On Public Services: A Citizens' Perspective
This article evaluates EU policies on public services - particularly public network services - from the citizens' point of view. It is first argued that citizens' perceptions are important because the provision of fundamental services is at stake and because they constitute the infrastructure necessary for social and economic development. Citizens''voice' can, therefore, be known, analyzed and used in the design of improved policy on public services along with other indicators. Changing EU policy on public services is synthesized and classified into two main phases in section two. Citizen satisfaction with public services as revealed through surveys from 1997 to 2007 is explored in the third section. In the discussion, the prospects for EU policy on public services are considered and, it is argued that, from the perspectives of subsidiarity and proportionality, policy towards strengthening the common market is being increasingly uploaded to the supranational level in the form of directives, whilst cohesion and redistribution policies are being downloaded to the national level or dealt with at the supranational level by 'soft' instruments. Copyright © 2010 The Authors Journal compilation © CIRIEC 2010.
If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
As the access to this document is restricted, you may want to look for a different version under "Related research" (further below) or search for a different version of it.
Volume (Year): 81 (2010)
Issue (Month): 2 (06)
|Contact details of provider:|| Web page: http://www.blackwellpublishing.com/journal.asp?ref=1370-4788|
|Order Information:||Web: http://www.blackwellpublishing.com/subs.asp?ref=1370-4788|
References listed on IDEAS
Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
- Massimo Florio, 2007.
"Electricity Prices as Signals for the Evaluation of Reforms: An Empirical Analysis of Four European Countries,"
International Review of Applied Economics,
Taylor & Francis Journals, vol. 21(1), pages 1-27.
- Massimo Florio, 2003. "Electricity prices as signals for the evaluation of reforms: an empirical analysis of four European countries," Departmental Working Papers 2003-14, Department of Economics, Management and Quantitative Methods at Università degli Studi di Milano.
- Judith Clifton & Francisco ComÃn & Daniel DÃaz Fuentes, 2005. "‘Empowering Europe'S Citizens’?," Public Management Review, Taylor & Francis Journals, vol. 7(3), pages 417-443, September. Full references (including those not matched with items on IDEAS)