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Evaluating Eu Policies On Public Services: A Citizens' Perspective

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  • Judith Clifton
  • Daniel Díaz-Fuentes

Abstract

This article evaluates EU policies on public services - particularly public network services - from the citizens' point of view. It is first argued that citizens' perceptions are important because the provision of fundamental services is at stake and because they constitute the infrastructure necessary for social and economic development. Citizens''voice' can, therefore, be known, analyzed and used in the design of improved policy on public services along with other indicators. Changing EU policy on public services is synthesized and classified into two main phases in section two. Citizen satisfaction with public services as revealed through surveys from 1997 to 2007 is explored in the third section. In the discussion, the prospects for EU policy on public services are considered and, it is argued that, from the perspectives of subsidiarity and proportionality, policy towards strengthening the common market is being increasingly uploaded to the supranational level in the form of directives, whilst cohesion and redistribution policies are being downloaded to the national level or dealt with at the supranational level by 'soft' instruments. Copyright © 2010 The Authors Journal compilation © CIRIEC 2010.

Suggested Citation

  • Judith Clifton & Daniel Díaz-Fuentes, 2010. "Evaluating Eu Policies On Public Services: A Citizens' Perspective," Annals of Public and Cooperative Economics, Wiley Blackwell, vol. 81(2), pages 281-311, June.
  • Handle: RePEc:bla:annpce:v:81:y:2010:i:2:p:281-311
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    References listed on IDEAS

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    1. Judith Clifton & Francisco Comín & Daniel Díaz Fuentes, 2005. "‘Empowering Europe'S Citizens’?," Public Management Review, Taylor & Francis Journals, vol. 7(3), pages 417-443, September.
    2. Massimo Florio, 2007. "Electricity Prices as Signals for the Evaluation of Reforms: An Empirical Analysis of Four European Countries," International Review of Applied Economics, Taylor & Francis Journals, vol. 21(1), pages 1-27.
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    Cited by:

    1. Judith Clifton & Daniel Díaz‐Fuentes & Marcos Fernández‐Gutiérrez & Julio Revuelta, 2011. "Is Market‐Oriented Reform Producing A ‘Two‐Track’ Europe? Evidence From Electricity And Telecommunications," Annals of Public and Cooperative Economics, Wiley Blackwell, vol. 82(4), pages 495-513, December.
    2. Santiago Lago-Peñas & Jorge Martinez-Vazquez (ed.), 2013. "The Challenge of Local Government Size," Books, Edward Elgar Publishing, number 15294.
    3. Sorin Dan & Rhys Andrews, 2016. "Market-Type Mechanisms and Public Service Equity: A Review of Experiences in European Public Services," Public Organization Review, Springer, vol. 16(3), pages 301-317, September.
    4. Judith Clifton & Daniel Díaz-Fuentes & Marcos Fernández-Gutiérrez & Julio Revuelta, 2011. "The new regulation of public infrastructure services in the European Union. Challenges for territorial cohesion," ERSA conference papers ersa11p1416, European Regional Science Association.
    5. Clifton, Judith & Díaz-Fuentes, Daniel & Fernández Gutiérrez, Marcos & Revuelta, Julio, 2011. "Bringing Citizens Back In: Renewing Public Service Regulation," MPRA Paper 33051, University Library of Munich, Germany.
    6. Judith Clifton & Daniel Díaz-Fuentes & Marcos Fernández-Gutiérrez, 2014. "The impact of socio-economic background on satisfaction: evidence for policy-makers," Journal of Regulatory Economics, Springer, vol. 46(2), pages 183-206, October.
    7. Clifton, Judith & Díaz-Fuentes, Daniel & Fernández-Gutiérrez, Marcos, 2013. "How consumers’ socio-economic background influences satisfaction: Insights for better utility regulation," MPRA Paper 47271, University Library of Munich, Germany.
    8. Mildred E. Warner, 2012. "Does Local Government Size Matter? Privatization and Hybrid Systems of Local Service Delivery," International Center for Public Policy Working Paper Series, at AYSPS, GSU paper1212, International Center for Public Policy, Andrew Young School of Policy Studies, Georgia State University.
    9. Douglas SWARTS & Mildred E. WARNER, 2014. "Hybrid Firms And Transit Delivery: The Case Of Berlin," Annals of Public and Cooperative Economics, Wiley Blackwell, vol. 85(1), pages 127-146, March.
    10. José M. Alonso & Judith Clifton & Daniel Díaz-Fuentes, 2015. "Did New Public Management Matter? An empirical analysis of the outsourcing and decentralization effects on public sector size," Public Management Review, Taylor & Francis Journals, vol. 17(5), pages 643-660, May.
    11. Mildred E. Warner, 2013. "Does local government size matter? Privatization and hybrid systems of local service delivery," Chapters,in: The Challenge of Local Government Size, chapter 11, pages 263-288 Edward Elgar Publishing.
    12. Huanming WANG & Mildred E. WARNER & Yuanhong TIAN & Dajian ZHU, 2014. "Public Owner With Business Delivery Mode In China: Case Study Of The Shanghai Public Bus System," Annals of Public and Cooperative Economics, Wiley Blackwell, vol. 85(1), pages 147-164, March.
    13. Giancarlo MANZI & Pier Alda FERRARI, 2014. "Statistical methods for evaluating satisfaction with public services," CIRIEC Working Papers 1404, CIRIEC - Université de Liège.
    14. Judith CLIFTON & Daniel DÍAZ FUENTES & Marcos FERNÁNDEZ GUTIÉRREZ & Julio REVUELTA, 2010. "Rethinking public service regulation after the crisis," Departmental Working Papers 2010-35, Department of Economics, Management and Quantitative Methods at Università degli Studi di Milano.
    15. Judith Clifton & Francisco Comín & Daniel Díaz-Fuentes, 2011. "From national monopoly to multinational corporation: How regulation shaped the road towards telecommunications internationalisation," Business History, Taylor & Francis Journals, vol. 53(5), pages 761-781, August.

    More about this item

    JEL classification:

    • L96 - Industrial Organization - - Industry Studies: Transportation and Utilities - - - Telecommunications
    • L38 - Industrial Organization - - Nonprofit Organizations and Public Enterprise - - - Public Policy
    • H41 - Public Economics - - Publicly Provided Goods - - - Public Goods
    • L3 - Industrial Organization - - Nonprofit Organizations and Public Enterprise
    • L9 - Industrial Organization - - Industry Studies: Transportation and Utilities
    • L94 - Industrial Organization - - Industry Studies: Transportation and Utilities - - - Electric Utilities

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