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Content
2016
- 1-12 Introduction
In: Leading Strategic Change in an Era of Healthcare Transformation
by Jim Austin & Judith Bentkover & Laurence Chait
- 1-12 Recognising and Resolving Conflicts
In: Conflict Management
by Stephan Proksch
- 1-12 Introduction to Knowledge Management
In: Designing Knowledge Management-Enabled Business Strategies
by Sanjay Mohapatra & Arjun Agrawal & Anurag Satpathy
- 1-14 Introduction
In: Operational Logistics
by Moshe Kress
- 1-14 Introduction: Issues, Objectives, and Method
In: Wine Positioning
by Pierre Mora
- 1-17 The World Is Changing
In: The Silicon Valley Model
by Annika Steiber & Sverker Alänge
- 1-17 Clouds Demystified
In: SAP on the Cloud
by Michael Missbach & Thorsten Staerk & Cameron Gardiner & Joshua McCloud & Robert Madl & Mark Tempes & George Anderson
- 1-18 Turning Collections into Philanthropic Opportunities
In: Art Wealth Management
by Alessia Zorloni & Magnus Resch
- 1-19 Introduction: The Secret
In: Mission Mastery
by Brian Dive
- 1-19 Marketing: A Global Discipline
In: Global Marketing Strategy
by Bodo B. Schlegelmilch
- 1-23 Management Challenges in Dynamic Business Environments
In: Effective Strategy Execution
by Bernd Heesen
- 1-26 “The Reason to Believe”?
In: UX Redefined
by Johannes Robier
- 1-34 Reputation
In: The Reputable Firm
by Pekka Aula & Jouni Heinonen
- 3-8 The Promise of China
In: Market Entry in China
by Christiane Prange
- 3-15 The Programmatic Advertising Principle
In: Programmatic Advertising
by Oliver Busch
- 3-20 Customers: Unknown Entities!
In: Customer Value Generation in Banking
by Stefanie Auge-Dickhut & Bernhard Koye & Axel Liebetrau
- 3-22 The Birth of Leadership
In: Leading Naturally
by Michael Alznauer
- 5-11 The Traditional View on Organizations
In: Enterprise Engineering
by Theo Janssen
- 5-14 Strategic Sourcing: Concepts, Principles and Methodology
In: Supply Management
by Sathit Parniangtong
- 7-9 Assurance of Supply (AOS)
In: Operational Excellence
by Gilad Issar & Liat Ramati Navon
- 7-17 Strategic Leverage Through Learning©
In: Strategic Organizational Learning
by Martha A. Gephart & Victoria J. Marsick
- 7-24 Production Systems
In: Production Control Systems
by Yacob Khojasteh
- 7-29 Virtuality and the Reality of It All
In: Managing the Reality of Virtual Organizations
by Sandhya Shekhar
- 7-86 Economic Environment
In: Islamic Marketing
by Čedomir Nestorović
- 9-15 Internationalizing to China: Challenges and Pitfalls
In: Market Entry in China
by Christiane Prange
- 9-34 Leadership and Coaching
In: Effective Coaching, and the Fallacy of Sustainable Change
by Arun Kohli
- 9-45 From Digital Strategy to Strategy Is Digital
In: Strategy is Digital
by Carlos Cordon & Pau Garcia-Milà & Teresa Ferreiro Vilarino & Pablo Caballero
- 9-51 Situational Dimension
In: New Corporate Governance
by Martin Hilb
- 11-15 Cost of Goods (COGs)
In: Operational Excellence
by Gilad Issar & Liat Ramati Navon
- 11-21 The Asia Pacific in Context
In: Foresight & Strategy in the Asia Pacific Region
by Luke Laan & Janson Yap
- 11-24 Management Is More Difficult, but It’s Not Mission Impossible
In: Management by Permission
by Tony McNulty & Robin Marks
- 11-29 Your Company’s Value Proposition in the US
In: Market Entry into the USA
by Ralf Drews & Melissa Lamson
- 11-31 Misinterpreting Customer Orientation
In: The Marketing Challenge for Industrial Companies
by Claudio A. Saavedra
- 13-17 A New Paradigm
In: Enterprise Engineering
by Theo Janssen
- 13-29 Knowledge Management Cycles
In: Designing Knowledge Management-Enabled Business Strategies
by Sanjay Mohapatra & Arjun Agrawal & Anurag Satpathy
- 13-30 Traditional Methods of Conflict Management
In: Conflict Management
by Stephan Proksch
- 15-24 Setting the Stage: Today’s Healthcare Challenges
In: Leading Strategic Change in an Era of Healthcare Transformation
by Jim Austin & Judith Bentkover & Laurence Chait
- 15-31 Structure, Terminology, and Analytic Tools
In: Operational Logistics
by Moshe Kress
- 15-48 Strategic Sourcing: Internal Analysis
In: Supply Management
by Sathit Parniangtong
- 17-20 Decision Support Systems (DSS)
In: Operational Excellence
by Gilad Issar & Liat Ramati Navon
- 17-24 Borderless Media Management
In: Programmatic Advertising
by Rosa Markarian & Aee-Ni Park & Mark Grether
- 17-25 Marketing Decisions in China: Positioning, Branding, Marketing Mix
In: Market Entry in China
by Christiane Prange
- 17-29 Understanding Consumer Behavior
In: Wine Positioning
by Pierre Mora
- 19-35 Six Basic Principles for a Changing World
In: The Silicon Valley Model
by Annika Steiber & Sverker Alänge
- 19-36 Financial and Estate Planning for Art Assets
In: Art Wealth Management
by Alessia Zorloni & Randall James Willette
- 19-39 Engineered Woods
In: Strategic Organizational Learning
by Martha A. Gephart & Victoria J. Marsick
- 19-48 From R/3 to S/4HANA
In: SAP on the Cloud
by Michael Missbach & Thorsten Staerk & Cameron Gardiner & Joshua McCloud & Robert Madl & Mark Tempes & George Anderson
- 19-53 Under the Hood of the Organization
In: Enterprise Engineering
by Theo Janssen
- 21-24 Drum, Buffer, Rope and Days of Inventory (DOI) Control
In: Operational Excellence
by Gilad Issar & Liat Ramati Navon
- 21-37 Newcomers: The Unknown Game Changers
In: Customer Value Generation in Banking
by Stefanie Auge-Dickhut & Bernhard Koye & Axel Liebetrau
- 21-41 Assessing Global Marketing Opportunities
In: Global Marketing Strategy
by Bodo B. Schlegelmilch
- 21-50 What Is Mission Mastery?
In: Mission Mastery
by Brian Dive
- 23-44 Leadership’s Path into the Presence
In: Leading Naturally
by Michael Alznauer
- 23-57 Business in the Asia Pacific Region
In: Foresight & Strategy in the Asia Pacific Region
by Luke Laan & Janson Yap
- 25-28 emails (The LEAN Version)
In: Operational Excellence
by Gilad Issar & Liat Ramati Navon
- 25-30 Unified View of Pull Production Systems
In: Production Control Systems
by Yacob Khojasteh
- 25-36 Programmatic Disruption for Premium Publishers
In: Programmatic Advertising
by Holm Münstermann & Peter Würtenberger
- 25-46 Building Blocks for Strategic Planning
In: Leading Strategic Change in an Era of Healthcare Transformation
by Jim Austin & Judith Bentkover & Laurence Chait
- 25-49 The Strategic Alignment Process
In: Effective Strategy Execution
by Bernd Heesen
- 25-62 The First Ingredient: Keep Things Under Control
In: Management by Permission
by Tony McNulty & Robin Marks
- 27-33 Overview of the Book
In: Market Entry in China
by Christiane Prange
- 27-62 The Path Towards Simplicity
In: UX Redefined
by Johannes Robier
- 29-32 Empowerment
In: Operational Excellence
by Gilad Issar & Liat Ramati Navon
- 31-35 A Framework for Production Control Systems
In: Production Control Systems
by Yacob Khojasteh
- 31-42 Identity, Segmentation, and Positioning
In: Wine Positioning
by Pierre Mora
- 31-44 Complementary Forms of Conflict Management
In: Conflict Management
by Stephan Proksch
- 31-44 Communities of Practice for Effective Knowledge Management Strategy
In: Designing Knowledge Management-Enabled Business Strategies
by Sanjay Mohapatra & Arjun Agrawal & Anurag Satpathy
- 31-52 Virtuality and Virtual Organizations – The Conceptual Edifice
In: Managing the Reality of Virtual Organizations
by Sandhya Shekhar
- 31-53 Defining & Exploring the US Market
In: Market Entry into the USA
by Ralf Drews & Melissa Lamson
- 33-36 Enterprise Resource Planning (ERP)
In: Operational Excellence
by Gilad Issar & Liat Ramati Navon
- 33-59 The Foundation of Operational Logistics
In: Operational Logistics
by Moshe Kress
- 33-62 A Conceptual Framework for Understanding Technical Products
In: The Marketing Challenge for Industrial Companies
by Claudio A. Saavedra
- 35-56 The Fallacy of Sustainable Change
In: Effective Coaching, and the Fallacy of Sustainable Change
by Arun Kohli
- 35-64 Digital Revolution of Communication
In: The Reputable Firm
by Pekka Aula & Jouni Heinonen
- 37-39 Failure Mode and Effect Analysis (FMEA)
In: Operational Excellence
by Gilad Issar & Liat Ramati Navon
- 37-44 Audi and the Chinese Market: A Success Story
In: Market Entry in China
by Sylvie Hertrich & Ulrike Mayrhofer
- 37-51 Perspectives of Programmatic Advertising
In: Programmatic Advertising
by Jürgen Seitz & Steffen Zorn
- 37-51 Silicon Valley: A Cradle of Management Innovation
In: The Silicon Valley Model
by Annika Steiber & Sverker Alänge
- 37-61 Analysis of Control Systems in Serial Production Lines
In: Production Control Systems
by Yacob Khojasteh
- 37-66 Assessing and Improving the Effectiveness of Private Art Museums
In: Art Wealth Management
by Alessia Zorloni
- 41-42 What Now for Banks?
In: Customer Value Generation in Banking
by Stefanie Auge-Dickhut & Bernhard Koye & Axel Liebetrau
- 41-43 Gross Margin (GM)
In: Operational Excellence
by Gilad Issar & Liat Ramati Navon
- 41-57 Happy Land Amusement Park
In: Strategic Organizational Learning
by Martha A. Gephart & Victoria J. Marsick
- 43-54 Terroirs: Tell Me Where You Come From?
In: Wine Positioning
by Pierre Mora
- 43-61 Entering Global Markets
In: Global Marketing Strategy
by Bodo B. Schlegelmilch
- 43-65 Change Frameworks
In: Customer Value Generation in Banking
by Stefanie Auge-Dickhut & Bernhard Koye & Axel Liebetrau
- 45-51 Hiring Practices for Operations
In: Operational Excellence
by Gilad Issar & Liat Ramati Navon
- 45-54 Issues and Challenges in Knowledge Management
In: Designing Knowledge Management-Enabled Business Strategies
by Sanjay Mohapatra & Arjun Agrawal & Anurag Satpathy
- 45-56 Mediation
In: Conflict Management
by Stephan Proksch
- 45-58 Can PSA Peugeot Citroën Succeed in China?
In: Market Entry in China
by Zhuomin Qin
- 47-51 The Purpose of Leadership Is Conclusive
In: Leading Naturally
by Michael Alznauer
- 47-64 Serialization in the Pharmaceutical Industry
In: Strategy is Digital
by Carlos Cordon & Pau Garcia-Milà & Teresa Ferreiro Vilarino & Pablo Caballero
- 47-70 Tools for Transformational Strategic Planning
In: Leading Strategic Change in an Era of Healthcare Transformation
by Jim Austin & Judith Bentkover & Laurence Chait
- 49-57 Strategic Sourcing: Expenditure Category Strategy Formulation
In: Supply Management
by Sathit Parniangtong
- 49-74 Service Levels for SAP on Cloud
In: SAP on the Cloud
by Michael Missbach & Thorsten Staerk & Cameron Gardiner & Joshua McCloud & Robert Madl & Mark Tempes & George Anderson
- 51-75 Mission Mastery: Pillar 1—Mission
In: Mission Mastery
by Brian Dive
- 51-101 Preparation for Strategy Execution
In: Effective Strategy Execution
by Bernd Heesen
- 53-55 Human Resources (HR)
In: Operational Excellence
by Gilad Issar & Liat Ramati Navon
- 53-58 Approaching the Task with Professionalism
In: Leading Naturally
by Michael Alznauer
- 53-63 Entrepreneurship: What It Really Is, and Why It Must Be Integrated into Management of the Firm
In: The Silicon Valley Model
by Annika Steiber & Sverker Alänge
- 53-78 Strategic Dimension
In: New Corporate Governance
by Martin Hilb
- 53-80 A View from the Top – Conversations with Business Leaders
In: Managing the Reality of Virtual Organizations
by Sandhya Shekhar
- 55-67 Determining the Organization’s Cultural Fit in the US
In: Market Entry into the USA
by Ralf Drews & Melissa Lamson
- 55-70 Enterprise Engineering in Practice
In: Enterprise Engineering
by Theo Janssen
- 55-73 Consumer-Centric Programmatic Advertising
In: Programmatic Advertising
by Oliver Gertz & Deirdre McGlashan
- 55-79 Wine Brand: Take It Easy?
In: Wine Positioning
by Pierre Mora
- 55-88 Designing Knowledge Management Strategy
In: Designing Knowledge Management-Enabled Business Strategies
by Sanjay Mohapatra & Arjun Agrawal & Anurag Satpathy
- 57-61 Innovation in the Operations
In: Operational Excellence
by Gilad Issar & Liat Ramati Navon
- 57-67 Mediation Techniques
In: Conflict Management
by Stephan Proksch
- 57-82 Personal Business Experience
In: Effective Coaching, and the Fallacy of Sustainable Change
by Arun Kohli
- 59-63 Strategic Sourcing: The Supplier Strategy
In: Supply Management
by Sathit Parniangtong
- 59-76 Leveling Up: How South Side High School Learned to Transform Itself
In: Strategic Organizational Learning
by Martha A. Gephart & Victoria J. Marsick
- 59-89 Strategy and Asia Pacific Futures
In: Foresight & Strategy in the Asia Pacific Region
by Luke Laan & Janson Yap
- 59-156 The Art of Natural Leadership
In: Leading Naturally
by Michael Alznauer
- 61-72 Marks & Spencer: A Global Expansion to Acquire Lost Momentum?
In: Market Entry in China
by Umair Ahmed
- 61-84 Planning
In: Operational Logistics
by Moshe Kress
- 63-64 Interfaces and Their Improvement in Operations
In: Operational Excellence
by Gilad Issar & Liat Ramati Navon
- 63-82 Segmenting Targeting and Positioning in Global Markets
In: Global Marketing Strategy
by Bodo B. Schlegelmilch
- 63-86 Towards Emotions and Experience
In: UX Redefined
by Johannes Robier
- 63-96 The Second Ingredient: Establish Expectations
In: Management by Permission
by Tony McNulty & Robin Marks
- 63-98 Analysis of Control Systems in Assembly Production Processes
In: Production Control Systems
by Yacob Khojasteh
- 63-121 Exploring Industrial Markets
In: The Marketing Challenge for Industrial Companies
by Claudio A. Saavedra
- 65-67 Just in Time (JIT)
In: Operational Excellence
by Gilad Issar & Liat Ramati Navon
- 65-79 Strategic Sourcing: Fact-Based Negotiation (FBN)
In: Supply Management
by Sathit Parniangtong
- 65-82 Towards an Accountable Firm
In: The Reputable Firm
by Pekka Aula & Jouni Heinonen
- 65-83 The Customer Chain: The Omnichannel and the Omnichain
In: Strategy is Digital
by Carlos Cordon & Pau Garcia-Milà & Teresa Ferreiro Vilarino & Pablo Caballero
- 65-85 A Special Breed of People
In: The Silicon Valley Model
by Annika Steiber & Sverker Alänge
- 67-79 Celebrity Effect in the Contemporary Art Market
In: Art Wealth Management
by Alessia Zorloni & Antonella Ardizzone
- 67-90 Management Tools
In: Customer Value Generation in Banking
by Stefanie Auge-Dickhut & Bernhard Koye & Axel Liebetrau
- 69-71 Kanban
In: Operational Excellence
by Gilad Issar & Liat Ramati Navon
- 69-77 Questioning Techniques
In: Conflict Management
by Stephan Proksch
- 69-100 Ready to Go to the US? – Key Strategic Steps
In: Market Entry into the USA
by Ralf Drews & Melissa Lamson
- 71-82 The Scope of Enterprise Engineering
In: Enterprise Engineering
by Theo Janssen
- 71-89 Driving Successful Implementation
In: Leading Strategic Change in an Era of Healthcare Transformation
by Jim Austin & Judith Bentkover & Laurence Chait
- 73-76 Key Performances Indicators (KPI)
In: Operational Excellence
by Gilad Issar & Liat Ramati Navon
- 73-93 IKEA in China: A “Glocal” Marketing Strategy
In: Market Entry in China
by Veronica Giunta
- 75-86 Understanding Demand-Side-Platforms
In: Programmatic Advertising
by Arno Schäfer & Oliver Weiss
- 75-120 Securing SAP on the Cloud
In: SAP on the Cloud
by Michael Missbach & Thorsten Staerk & Cameron Gardiner & Joshua McCloud & Robert Madl & Mark Tempes & George Anderson
- 77-81 LEAN Operations
In: Operational Excellence
by Gilad Issar & Liat Ramati Navon
- 77-93 Linking Leadership Development to Strategy at Ericsson
In: Strategic Organizational Learning
by Martha A. Gephart & Victoria J. Marsick
- 77-113 Mission Mastery: Pillar 2—Organization Design
In: Mission Mastery
by Brian Dive
- 79-87 Conflict Prevention
In: Conflict Management
by Stephan Proksch
- 79-115 Integrated Board Management Dimension
In: New Corporate Governance
by Martin Hilb
- 81-88 Strategic Sourcing: Required Infrastructure of Supply Management
In: Supply Management
by Sathit Parniangtong
- 81-91 When the E-Shopper Meets the Wine Industry
In: Wine Positioning
by Pierre Mora
- 81-93 Deepening Business Relationships Through Art
In: Art Wealth Management
by Alessia Zorloni
- 81-110 Bridging Distances in the Virtual Organization
In: Managing the Reality of Virtual Organizations
by Sandhya Shekhar
- 83-86 Leadership in the Operations
In: Operational Excellence
by Gilad Issar & Liat Ramati Navon
- 83-97 Effective Coaching
In: Effective Coaching, and the Fallacy of Sustainable Change
by Arun Kohli
- 83-98 The Power of Corporate Purpose
In: The Reputable Firm
by Pekka Aula & Jouni Heinonen
- 83-103 Creating Global Product and Service Offerings
In: Global Marketing Strategy
by Bodo B. Schlegelmilch
- 83-123 A Number of Cases
In: Enterprise Engineering
by Theo Janssen
- 85-98 Bikes or Drones to the Consumer: The Logistical Challenge of the Last Mile
In: Strategy is Digital
by Carlos Cordon & Pau Garcia-Milà & Teresa Ferreiro Vilarino & Pablo Caballero
- 85-105 Information
In: Operational Logistics
by Moshe Kress
- 87-90 Meetings and LEAN Decision Making
In: Operational Excellence
by Gilad Issar & Liat Ramati Navon
- 87-102 Granularity Creates Added Value for Every Objective
In: Programmatic Advertising
by Arndt Groth & Viktor Zawadzki
- 87-104 Methods for Influencing People
In: UX Redefined
by Johannes Robier
- 87-104 Culture: The New Black
In: The Silicon Valley Model
by Annika Steiber & Sverker Alänge
- 87-172 Socio-Cultural Environment
In: Islamic Marketing
by Čedomir Nestorović
- 89-100 Setting Up an Inhouse Conflict Management System
In: Conflict Management
by Stephan Proksch
- 89-100 KM Metrics and KM Audit
In: Designing Knowledge Management-Enabled Business Strategies
by Sanjay Mohapatra & Arjun Agrawal & Anurag Satpathy
- 91-93 Manufacturing Overhead (MOH) and Departmental Expense Control
In: Operational Excellence
by Gilad Issar & Liat Ramati Navon
- 91-107 Foresight and Strategic Thinking Enabling Valuable Strategy
In: Foresight & Strategy in the Asia Pacific Region
by Luke Laan & Janson Yap
- 91-109 Business Models of Banks
In: Customer Value Generation in Banking
by Stefanie Auge-Dickhut & Bernhard Koye & Axel Liebetrau
- 93-106 The Pursuit of the Integrated Multidisciplinary Service Line
In: Leading Strategic Change in an Era of Healthcare Transformation
by James Andrews
- 93-113 Tools for Wine Differentiation and Positioning
In: Wine Positioning
by Pierre Mora
- 95-97 Manufacturing Excellence in Daily life
In: Operational Excellence
by Gilad Issar & Liat Ramati Navon
- 95-103 China’s Retailing Graveyard: A Case Study of TESCO
In: Market Entry in China
by Pauline Cosijn
- 95-115 How Schools Learn to Collaborate and Change Their Cultures by Implementing an Autism Model Program in Inclusive Classrooms
In: Strategic Organizational Learning
by Martha A. Gephart & Victoria J. Marsick
- 95-129 The Art Collector Between Private Passion and Philanthropy
In: Art Wealth Management
by Patrizia Sandretto Re Rebaudengo
- 97-138 The Third Ingredient: Run Interference
In: Management by Permission
by Tony McNulty & Robin Marks
- 99-101 Conclusions and Future Research
In: Production Control Systems
by Yacob Khojasteh
- 99-103 New Product Introduction (NPI)
In: Operational Excellence
by Gilad Issar & Liat Ramati Navon
- 99-118 Who Needs a Coach?
In: Effective Coaching, and the Fallacy of Sustainable Change
by Arun Kohli
- 99-119 Extended Culture
In: The Reputable Firm
by Pekka Aula & Jouni Heinonen
- 99-135 New Business Models: Rocket Science
In: Strategy is Digital
by Carlos Cordon & Pau Garcia-Milà & Teresa Ferreiro Vilarino & Pablo Caballero
- 101-114 Implementing KM Strategy
In: Designing Knowledge Management-Enabled Business Strategies
by Sanjay Mohapatra & Arjun Agrawal & Anurag Satpathy
- 101-115 Establishment of Mediation Facilities Within an Enterprise: Two Case Studies
In: Conflict Management
by Stephan Proksch
- 101-122 Sustaining Your Business Investment in the US
In: Market Entry into the USA
by Ralf Drews & Melissa Lamson
- 103-110 Enhanced Success with Programmatic Social Advertising
In: Programmatic Advertising
by Patrick Dawson & Michael Lamb
- 103-122 Strategy Execution
In: Effective Strategy Execution
by Bernd Heesen
- 105-109 One on One Meeting
In: Operational Excellence
by Gilad Issar & Liat Ramati Navon
- 105-119 System Customer Persuasion
In: UX Redefined
by Johannes Robier
- 105-120 Leading for Entrepreneurship
In: The Silicon Valley Model
by Annika Steiber & Sverker Alänge
- 105-127 Extracting Value from Global Operations
In: Global Marketing Strategy
by Bodo B. Schlegelmilch
- 107-118 Creating Ever Better Ways to Provide Cost-Effective Care for Our Community: The Coastal Medical Journey
In: Leading Strategic Change in an Era of Healthcare Transformation
by Meryl Moss
- 107-120 Take the Opportunity to Pilfer a Goat: Lessons from Gieves & Hawkes
In: Market Entry in China
by Klaus Heine & Katharina Kübrich & Jaihak Chung
- 107-126 Forecasting Logistic Demands
In: Operational Logistics
by Moshe Kress
- 109-127 Strategy in a World Where ‘Change has Changed’
In: Foresight & Strategy in the Asia Pacific Region
by Luke Laan & Janson Yap
- 111-115 Personal Development
In: Operational Excellence
by Gilad Issar & Liat Ramati Navon
- 111-122 Programmatic Brand Advertising
In: Programmatic Advertising
by Stephan Noller & Fabien Magalon
- 111-131 The Strategic Importance of Knowledge Transfer in VOs
In: Managing the Reality of Virtual Organizations
by Sandhya Shekhar
- 111-141 The New Mechanics of Success: Win-Win Cycles and Client Value Generation
In: Customer Value Generation in Banking
by Stefanie Auge-Dickhut & Bernhard Koye & Axel Liebetrau
- 115-131 KM and Web 2.0
In: Designing Knowledge Management-Enabled Business Strategies
by Sanjay Mohapatra & Arjun Agrawal & Anurag Satpathy
- 115-154 Mission Mastery: Pillar 3—Leadership
In: Mission Mastery
by Brian Dive
- 117-121 People Motivation, Productivity and Satisfaction
In: Operational Excellence
by Gilad Issar & Liat Ramati Navon
- 117-126 Check Lists, Mediation Agreement, Codes of Conduct
In: Conflict Management
by Stephan Proksch
- 117-137 CASAWORKS for Families
In: Strategic Organizational Learning
by Martha A. Gephart & Victoria J. Marsick
Printed from https://ideas.repec.org/s/spr/mgmchp20.html
