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Different Perspectives on Quality

In: Zero Outage

Author

Listed:
  • Stephan Kasulke

    (T-Systems International GmbH)

  • Jasmin Bensch

    (T-Systems International GmbH)

Abstract

Zusammenfassung As with any local water or electricity supply, IT is now a basic precondition for modern customers, who simply assume that it will be available and working faultlessly all the time. The choice of providers is no longer the determining factor, since the market offers a comparable set of solutions and services.

Suggested Citation

  • Stephan Kasulke & Jasmin Bensch, 2017. "Different Perspectives on Quality," Management for Professionals, in: Zero Outage, chapter 2, pages 5-12, Springer.
    • Handle: RePEc:spr:mgmchp:978-3-319-53739-9_2
    DOI: 10.1007/978-3-319-53739-9_2
    as

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