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Designing a Governance Improvement Program

In: Enterprise Portfolio Governance

Author

Listed:
  • Michael Knapp

    (Michael Knapp & Associates)

Abstract

I opened my book with a conversation I was having with a CFO of a major Australian bank. I asked him then if he knew what his project success rates were: CFO – No Me – I’ve been working with your PMO and they’re a little over 70% CFO – What do you mean? Me – Well, comparing the final cost and schedule performance against what was approved, about 70% of your projects are considered satisfactory CFO – What about benefits? How are we doing? Me – We don’t know; not enough divisions are tracking realised benefits CFO – OK, clearly this isn’t good enough. What do we need to do? Me – You need to change your practices CFO – You mean, get better at managing our projects? We spend a small fortune on training and tools, why isn’t that working? Me – No, when I said ‘you’, I meant you and your peers. Those taking on a governance role need to change what you’re doing.

Suggested Citation

  • Michael Knapp, 2018. "Designing a Governance Improvement Program," Management for Professionals, in: Enterprise Portfolio Governance, chapter 0, pages 395-407, Springer.
    • Handle: RePEc:spr:mgmchp:978-981-10-7838-5_12
    DOI: 10.1007/978-981-10-7838-5_12
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