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Quality in the Organization: From Individual Functions to a Zero Outage Organization

In: Zero Outage

Author

Listed:
  • Stephan Kasulke

    (T-Systems International GmbH)

  • Jasmin Bensch

    (T-Systems International GmbH)

Abstract

Zusammenfassung An effective organizational structure provides the foundations for the successful implementation of a corporate culture that ensures quality and customer satisfaction. The critical success factors are explained below. We present several typical organizational structures with their individual advantages and disadvantages and then describe the Zero Outage organization that has proved to work.

Suggested Citation

  • Stephan Kasulke & Jasmin Bensch, 2017. "Quality in the Organization: From Individual Functions to a Zero Outage Organization," Management for Professionals, in: Zero Outage, chapter 6, pages 33-36, Springer.
    • Handle: RePEc:spr:mgmchp:978-3-319-53739-9_6
    DOI: 10.1007/978-3-319-53739-9_6
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