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Operational Quality: Zero Outage Ensures Reliability and Sustainability

In: Zero Outage

Author

Listed:
  • Stephan Kasulke

    (T-Systems International GmbH)

  • Jasmin Bensch

    (T-Systems International GmbH)

Abstract

Zusammenfassung Alongside an effective organizational structure, quality of ICT operations is also a cornerstone of customer satisfaction, and is necessary for successful long-term customer relationships. Not least because all complex systems – including information and communication technology – are also prone to faults at many different points. While fault avoidance will always fall short of 100 percent, any manager with ICT responsibility should attempt to hit this goal.

Suggested Citation

  • Stephan Kasulke & Jasmin Bensch, 2017. "Operational Quality: Zero Outage Ensures Reliability and Sustainability," Management for Professionals, in: Zero Outage, chapter 7, pages 37-64, Springer.
    • Handle: RePEc:spr:mgmchp:978-3-319-53739-9_7
    DOI: 10.1007/978-3-319-53739-9_7
    as

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