IDEAS home Printed from https://ideas.repec.org/p/hal/journl/halshs-01113831.html
   My bibliography  Save this paper

Les services publics à l’épreuve de la productivité et la productivité à l’épreuve des services publics

Author

Listed:
  • Faridah Djellal

    (CLERSÉ - Centre Lillois d’Études et de Recherches Sociologiques et Économiques - UMR 8019 - Université de Lille - CNRS - Centre National de la Recherche Scientifique)

  • Faïz Gallouj

    (CLERSÉ - Centre Lillois d’Études et de Recherches Sociologiques et Économiques - UMR 8019 - Université de Lille - CNRS - Centre National de la Recherche Scientifique)

Abstract

This paper is devoted to an old question, but which faces a sharp renewed interest: productivity in its relationship with public services. Public services constitute a particularly difficult challenge for productivity (its definition, its evaluation, but also its strategic implementation), insofar as they add to the traditional difficulties induced by the service dimension of the output, other difficulties related to its public (or non-market) dimension. This survey aims at accounting, on the one hand, for these analytical difficulties, and on the other hand, for a certain number of measurement experiments (traditional index methods, frontier techniques). It also aims at highlighting the advantage of more critical alternate frameworks, which question the relevance of the productivity concept.

Suggested Citation

  • Faridah Djellal & Faïz Gallouj, 2006. "Les services publics à l’épreuve de la productivité et la productivité à l’épreuve des services publics," Post-Print halshs-01113831, HAL.
    • Handle: RePEc:hal:journl:halshs-01113831
    DOI: 10.4000/rei.1963
    Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-01113831
    as

    Download full text from publisher

    File URL: https://shs.hal.science/halshs-01113831/document
    Download Restriction: no
    File URL: https://libkey.io/10.4000/rei.1963?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    Other versions of this item:

    References listed on IDEAS

    as
    1. Johnes, Geraint & Johnes, Jill, 1993. "Measuring the Research Performance of UK Economics Departments: An Application of Data Envelopment Analysis," Oxford Economic Papers, Oxford University Press, vol. 45(2), pages 332-347, April.
    2. F. Gallouj & J. Gadrey & E. Ghillebaert, 1999. "La construction sociale du produit financier postal," Annals of Public and Cooperative Economics, Wiley Blackwell, vol. 70(3), pages 417-445, September.
    3. Faridah Djellal & Faïz Gallouj, 2000. "Le « casse-tête » de la mesure de l'innovation dans les services : enquête sur les enquêtes," Revue d'Économie Industrielle, Programme National Persée, vol. 93(1), pages 7-28.
    4. Zvi Griliches, 1992. "Output Measurement in the Service Sectors," NBER Books, National Bureau of Economic Research, Inc, number gril92-1.
    5. Victor R. Fuchs, 1969. "Production and Productivity in the Service Industries," NBER Books, National Bureau of Economic Research, Inc, number fuch69-1.
    6. Bruce Hollingsworth & P.J. Dawson & N. Maniadakis, 1999. "Efficiency measurement of health care: a review of non‐parametric methods and applications," Health Care Management Science, Springer, vol. 2(3), pages 161-172, July.
    7. Jean Gadrey & Edwige Ghillebaert & Faïz Gallouj, 1997. "Analyser les prestations de cohésion sociale « hors cadre » des services publics et leur coût. Le cas des relations de guichet à La Poste," Working Papers hal-01111932, HAL.
    8. repec:bla:revinw:v:23:y:1977:i:4:p:315-38 is not listed on IDEAS
    9. Faïz Gallouj, 1999. "Interactional innovation: a neo-Schumpeterian model," Post-Print halshs-01113802, HAL.
    10. Nemoto, Jiro & Asai, Sumiko, 2002. "Scale economies, technical change and productivity growth in Japanese local telecommunications services," Japan and the World Economy, Elsevier, vol. 14(3), pages 305-320, August.
    11. Gilbert, R. Alton & Wheelock, David C. & Wilson, Paul W., 2004. "New evidence on the Fed's productivity in providing payments services," Journal of Banking & Finance, Elsevier, vol. 28(9), pages 2175-2190, September.
    12. Charnes, A. & Cooper, W. W. & Rhodes, E., 1978. "Measuring the efficiency of decision making units," European Journal of Operational Research, Elsevier, vol. 2(6), pages 429-444, November.
    13. Heinz Handler & Bertrand Koebel & Philipp Reiss & Margit Schratzenstaller, 2005. "The size and performance of public sector activities in Europe," Public Economics 0507011, University Library of Munich, Germany.
    14. Ouellette, Pierre & Vierstraete, Valerie, 2004. "Technological change and efficiency in the presence of quasi-fixed inputs: A DEA application to the hospital sector," European Journal of Operational Research, Elsevier, vol. 154(3), pages 755-763, May.
    15. Jaldell, Henrik, 2005. "Output specification and performance measurement in fire services: An ordinal output variable approach," European Journal of Operational Research, Elsevier, vol. 161(2), pages 525-535, March.
    16. Drake, Leigh & Simper, R., 2003. "The measurement of English and Welsh police force efficiency: A comparison of distance function models," European Journal of Operational Research, Elsevier, vol. 147(1), pages 165-186, May.
    17. Bjurek, Hans & Hjalmarsson, Lennart, 1995. "Productivity in multiple output public service: A quadratic frontier function and Malmquist index approach," Journal of Public Economics, Elsevier, vol. 56(3), pages 447-460, March.
    18. T. P. Hill, 1977. "On Goods And Services," Review of Income and Wealth, International Association for Research in Income and Wealth, vol. 23(4), pages 315-338, December.
    19. Lewin, Arie Y & Morey, Richard C & Cook, Thomas J, 1982. "Evaluating the administrative efficiency of courts," Omega, Elsevier, vol. 10(4), pages 401-411.
    20. Odeck, James, 2000. "Assessing the relative efficiency and productivity growth of vehicle inspection services: An application of DEA and Malmquist indices," European Journal of Operational Research, Elsevier, vol. 126(3), pages 501-514, November.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Pierre Labarthe & Faïz Gallouj & Catherine E. Laurent, 2013. "Privatisation of farm advisory services and evolution of the quality of evidence [Privatisation du conseil et évolution de la qualité des preuves produites pour les agriculteurs]," Post-Print hal-01672632, HAL.
    2. Faridah Djellal & Faïz Gallouj, 2011. "Innovation dans les services, performance et politique publique," Post-Print halshs-00749594, HAL.
    3. Faridah Djellal & Faïz Gallouj, 2009. "Innovation gap, performance gap and policy gap in the service economies," Working Papers hal-01111800, HAL.
    4. Marie-Andrée Caron & Hugues Boisvert, 2015. "Contrôle de gestion et gouvernance de l'université : la comptabilité comme ressource discursive de la performance," Post-Print hal-01188554, HAL.
    5. Faridah Djellal & Faïz Gallouj, 2010. "The Innovation Gap and the Performance Gap in the Service Economies: A Problem for Public Policy," Chapters, in: Faïz Gallouj & Faridah Djellal (ed.), The Handbook of Innovation and Services, chapter 27, Edward Elgar Publishing.
    6. Faridah Djellal & Faïz Gallouj, 2008. "L'innovation gap et le performance gap dans les économies de services : un défi pour les politiques publiques," Post-Print halshs-01113900, HAL.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Faridah Djellal & Faïz Gallouj, 2009. "Public services and the productivity challenge," Working Papers hal-01111797, HAL.
    2. Faridah Djellal & Faïz Gallouj, 2013. "The productivity challenge in services: measurement and strategic perspectives," The Service Industries Journal, Taylor & Francis Journals, vol. 33(3-4), pages 282-299, February.
    3. O'Neill, Liam & Rauner, Marion & Heidenberger, Kurt & Kraus, Markus, 2008. "A cross-national comparison and taxonomy of DEA-based hospital efficiency studies," Socio-Economic Planning Sciences, Elsevier, vol. 42(3), pages 158-189, September.
    4. Gimenez, Victor M. & Martinez, Jose Luis, 2006. "Cost efficiency in the university: A departmental evaluation model," Economics of Education Review, Elsevier, vol. 25(5), pages 543-553, October.
    5. Daraio, Cinzia & Kerstens, Kristiaan & Nepomuceno, Thyago & Sickles, Robin C., 2019. "Empirical Surveys of Frontier Applications: A Meta-Review," Working Papers 19-005, Rice University, Department of Economics.
    6. Nguyen, Hong Ngoc & O’Donnell, Christopher, 2023. "Estimating the cost efficiency of public service providers in the presence of demand uncertainty," European Journal of Operational Research, Elsevier, vol. 309(3), pages 1334-1348.
    7. Odeck, James, 2006. "Identifying traffic safety best practice: an application of DEA and Malmquist indices," Omega, Elsevier, vol. 34(1), pages 28-40, January.
    8. Faridah Djellal & Faïz Gallouj, 2011. "Beyond Productivity Measurement and Strategies: Performance Evaluation and Strategies in Services," Post-Print halshs-01113986, HAL.
    9. Avkiran, Necmi K., 2001. "Investigating technical and scale efficiencies of Australian Universities through data envelopment analysis," Socio-Economic Planning Sciences, Elsevier, vol. 35(1), pages 57-80, March.
    10. Herbert F. Lewis & Thomas R. Sexton & Kathleen A. Lock, 2007. "Player Salaries, Organizational Efficiency, and Competitiveness in Major League Baseball," Journal of Sports Economics, , vol. 8(3), pages 266-294, June.
    11. Odeck, James, 2008. "The effect of mergers on efficiency and productivity of public transport services," Transportation Research Part A: Policy and Practice, Elsevier, vol. 42(4), pages 696-708, May.
    12. Odeck, James, 2008. "How efficient and productive are road toll companies?: Evidence from Norway," Transport Policy, Elsevier, vol. 15(4), pages 232-241, July.
    13. Falavigna, Greta & Ippoliti, Roberto & Ramello, Giovanni B., 2018. "DEA-based Malmquist productivity indexes for understanding courts reform," Socio-Economic Planning Sciences, Elsevier, vol. 62(C), pages 31-43.
    14. Büschken, Joachim, 2009. "When does data envelopment analysis outperform a naïve efficiency measurement model?," European Journal of Operational Research, Elsevier, vol. 192(2), pages 647-657, January.
    15. Keh, Hean Tat & Chu, Singfat, 2003. "Retail productivity and scale economies at the firm level: a DEA approach," Omega, Elsevier, vol. 31(2), pages 75-82, April.
    16. Philippe K. Widmer & Peter Zweifel, 2008. "Public Good Provision in a Federalist Country: Tiebout Competition, Fiscal Equalization, and Incentives for Efficiency in Switzerland," SOI - Working Papers 0804, Socioeconomic Institute - University of Zurich, revised Dec 2010.
    17. Zhichao Wang & Valentin Zelenyuk, 2021. "Performance Analysis of Hospitals in Australia and its Peers: A Systematic Review," CEPA Working Papers Series WP012021, School of Economics, University of Queensland, Australia.
    18. Faridah Djellal & Faïz Gallouj, 2009. "Innovation dans les services et entrepreneuriaT : au-delà des conceptions industrialistes et technologistes du développement durable," Innovations, De Boeck Université, vol. 0(1), pages 59-86.
    19. Zanakis, Stelios H. & Mandakovic, Tomislav & Gupta, Sushil K. & Sahay, Sundeep & Hong, Sungwan, 1995. "A review of program evaluation and fund allocation methods within the service and government sectors," Socio-Economic Planning Sciences, Elsevier, vol. 29(1), pages 59-79, March.
    20. Isabel-María García-Sánchez & Luis Rodríguez-Domínguez & Javier Parra-Domínguez, 2013. "Yearly evolution of police efficiency in Spain and explanatory factors," Central European Journal of Operations Research, Springer;Slovak Society for Operations Research;Hungarian Operational Research Society;Czech Society for Operations Research;Österr. Gesellschaft für Operations Research (ÖGOR);Slovenian Society Informatika - Section for Operational Research;Croatian Operational Research Society, vol. 21(1), pages 31-62, January.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hal:journl:halshs-01113831. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: CCSD (email available below). General contact details of provider: https://hal.archives-ouvertes.fr/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.