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Analyser les prestations de cohésion sociale « hors cadre » des services publics et leur coût. Le cas des relations de guichet à La Poste

Author

Listed:
  • Jean Gadrey

    (CLERSÉ - Centre Lillois d’Études et de Recherches Sociologiques et Économiques - UMR 8019 - Université de Lille - CNRS - Centre National de la Recherche Scientifique)

  • Edwige Ghillebaert

    (CLERSÉ - Centre Lillois d’Études et de Recherches Sociologiques et Économiques - UMR 8019 - Université de Lille - CNRS - Centre National de la Recherche Scientifique)

  • Faïz Gallouj

    (CLERSÉ - Centre Lillois d’Études et de Recherches Sociologiques et Économiques - UMR 8019 - Université de Lille - CNRS - Centre National de la Recherche Scientifique)

Abstract

Les services publics contribuent à la cohésion sociale de plusieurs façons. L'une d'elles, assez peu explorée et évaluée, est constituée par l'assistance directe à des publics "défavorisés", dans le cours même des relations de service. Ce travail s'intéresse au cas des relations de guichet à La Poste et s'efforce d'évaluer l'importance de ces prestations "sociales", après les avoir réparties en catégories de "problèmes".

Suggested Citation

  • Jean Gadrey & Edwige Ghillebaert & Faïz Gallouj, 1997. "Analyser les prestations de cohésion sociale « hors cadre » des services publics et leur coût. Le cas des relations de guichet à La Poste," Working Papers hal-01111932, HAL.
    • Handle: RePEc:hal:wpaper:hal-01111932
    Note: View the original document on HAL open archive server: https://hal.science/hal-01111932
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    Citations

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    Cited by:

    1. Faridah Djellal & Faïz Gallouj, 2013. "The productivity challenge in services: measurement and strategic perspectives," The Service Industries Journal, Taylor & Francis Journals, vol. 33(3-4), pages 282-299, February.
    2. Faridah Djellal & Faïz Gallouj, 2009. "Public services and the productivity challenge," Working Papers hal-01111797, HAL.
    3. Faridah Djellal & Faïz Gallouj, 2011. "Beyond Productivity Measurement and Strategies: Performance Evaluation and Strategies in Services," Post-Print halshs-01113986, HAL.
    4. Jacques Garnier & Jean-Benoît Zimmermann, 2018. "Proximités et Solidarités : de l'État-Providence aux Communs Sociaux," Working Papers halshs-01715144, HAL.
    5. F. Gallouj & J. Gadrey & E. Ghillebaert, 1999. "La construction sociale du produit financier postal," Annals of Public and Cooperative Economics, Wiley Blackwell, vol. 70(3), pages 417-445, September.
    6. Faridah Djellal & Faïz Gallouj, 2007. "Les services publics à l'épreuve de la productivité et la productivité à l'épreuve des services publics," Revue d'économie industrielle, De Boeck Université, vol. 0(3), pages 2-2.

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