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Do CSR activities increase organizational citizenship behavior among employees? Mediating role of affective commitment and job satisfaction

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  • Asadullah Khaskheli
  • Yushi Jiang
  • Syed A. Raza
  • Muhammad A. Qureshi
  • Komal A. Khan
  • Javeria Salam

Abstract

When employees do work by “going beyond” or by “giving their all.” They look at their job as more than just a paycheck and eager to do all they can to make their work environment more effective, though such actions are not associated with their job descriptions. Such behaviors are sometimes because of the personality of an individual, but sometimes organizations boost such behaviors by providing a peaceful environment. Thus, this research is conducted to examine the effects of employees' corporate social responsibility perception on their affective commitment, job satisfaction, considering both intrinsic and extrinsic, and organizational citizenship behavior. The survey was conducted to test the variables from employees' perspectives in the organizations of Pakistan. The findings reveal that employees' CSR perception has a positive and significant association with organizational citizenship behavior. Moreover, employees' CSR perception depicts similar results, that is, positive and significant with affective commitment and intrinsic job satisfaction, but there is a negative association with extrinsic job satisfaction. Furthermore, findings reveal that affective commitment and intrinsic job satisfaction portray a positive and significant association with organizational citizenship behavior. In contrast, extrinsic job satisfaction has a negative relationship with organizational citizenship behavior. Lastly, mediation analyses depict that all variables, that is, affective commitment, intrinsic, and extrinsic job satisfaction partially mediates the association between employees' CSR perception and organizational citizenship behavior.

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  • Asadullah Khaskheli & Yushi Jiang & Syed A. Raza & Muhammad A. Qureshi & Komal A. Khan & Javeria Salam, 2020. "Do CSR activities increase organizational citizenship behavior among employees? Mediating role of affective commitment and job satisfaction," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(6), pages 2941-2955, November.
    • Handle: RePEc:wly:corsem:v:27:y:2020:i:6:p:2941-2955
    DOI: 10.1002/csr.2013
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    13. Xin Chen & Eric Hansen & Jianfeng Cai, 2023. "Synthesizing and comparing the different effects between internal and external corporate social responsibility perceptions and organizational citizenship behavior: A need theory perspective," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 30(4), pages 1601-1614, July.
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