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How Context Affects Choice

Author

Listed:
  • Raphael Thomadsen

    (Washington University in St. Louis)

  • Robert P. Rooderkerk

    (Erasmus University Rotterdam)

  • On Amir

    (UC San Diego)

  • Neeraj Arora

    (University of Wisconsin)

  • Bryan Bollinger

    (Duke University)

  • Karsten Hansen

    (UC San Diego)

  • Leslie John

    (Harvard Business School)

  • Wendy Liu

    (UC San Diego)

  • Aner Sela

    (University of Florida)

  • Vishal Singh

    (New York University)

  • K. Sudhir

    (Yale University)

  • Wendy Wood

    (University of Southern California)

Abstract

Due to its origins in the literature on judgment and decision-making, context effects in marketing are construed exclusively in terms of how choices deviate from utility maximization principles as a function of how choices are presented (e.g., framing, sequence, composition). This limits our understanding of a range of other relevant context effects on choice. This paper broadens the scope of context effects to include social (e.g., with friends or family) and situational factors (e.g., location (home/store), time, weather).We define contexts as any factor that has the potential to shift the choice outcomes by altering the process by which the decision is made. We use this lens to integrate the psychology literature on habitual choice, System I and II decision-making, and a recent stream of empirical work that involves social and situational effects into the scope of context effects. We distinguish between exogenous and endogenous context effects, based on whether the decision-maker chooses the context. We then discuss issues of empirically identifying context effects when using either experimentally generated data or naturally occurring secondary data. We conclude with a discussion of trends and opportunities for new research on context effects.

Suggested Citation

  • Raphael Thomadsen & Robert P. Rooderkerk & On Amir & Neeraj Arora & Bryan Bollinger & Karsten Hansen & Leslie John & Wendy Liu & Aner Sela & Vishal Singh & K. Sudhir & Wendy Wood, 2018. "How Context Affects Choice," Customer Needs and Solutions, Springer;Institute for Sustainable Innovation and Growth (iSIG), vol. 5(1), pages 3-14, March.
  • Handle: RePEc:spr:custns:v:5:y:2018:i:1:d:10.1007_s40547-017-0084-9
    DOI: 10.1007/s40547-017-0084-9
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