IDEAS home Printed from https://ideas.repec.org/a/kap/porgrv/v25y2025i2d10.1007_s11115-025-00842-z.html
   My bibliography  Save this article

Public E-service Value Co-creation to Increase Citizen Well-being

Author

Listed:
  • Vita Nurul Fathya

    (Polytechnic of Immigration)

  • Gunawan Ari Nursanto

    (Polytechnic of Immigration)

  • Rasona Sunara Akbar

    (Polytechnic of Immigration)

Abstract

This study examines the Value Co-creation model in electronic public service applications to enhance citizen well-being. Using a sample of students aged at least 17 years who have previously used such services, this research surveys perceptions regarding application features, systems, participation behaviour, citizenship behaviour, and well-being. The findings indicate that the interaction of application features and systems with citizens’ participation and citizenship behaviours significantly impacts their well-being. Theoretical implications include advancing the understanding of value co-creation in public e-services, specifically in the context of mandatory participation. Practical implications suggest that public e-service providers should enhance application features and systems to facilitate value co-creation, thereby improving citizen well-being.

Suggested Citation

  • Vita Nurul Fathya & Gunawan Ari Nursanto & Rasona Sunara Akbar, 2025. "Public E-service Value Co-creation to Increase Citizen Well-being," Public Organization Review, Springer, vol. 25(2), pages 751-772, June.
    • Handle: RePEc:kap:porgrv:v:25:y:2025:i:2:d:10.1007_s11115-025-00842-z
    DOI: 10.1007/s11115-025-00842-z
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s11115-025-00842-z
    File Function: Abstract
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1007/s11115-025-00842-z?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to

    for a different version of it.

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:kap:porgrv:v:25:y:2025:i:2:d:10.1007_s11115-025-00842-z. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.