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Sustainable Product-Service Systems Customization: A Case Study Research in the Medical Equipment Sector

Author

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  • Nicolas Haber

    (Department of Mechanical and Aerospace Engineering, Sapienza-University of Rome, 00184 Rome, Italy)

  • Mario Fargnoli

    (Department of Mechanical and Aerospace Engineering, Sapienza-University of Rome, 00184 Rome, Italy)

Abstract

The paper proposes a Product-Service System (PSS) methodology for customizing solutions to different patterns of use while achieving a better environmental performance than a stand-alone product. The approach is based on combining the Quality Function Deployment for Product-Service Systems (QFDforPSS) and the Screening Life Cycle Modeling (SLCM) tools. QFDforPSS is augmented by the Fuzzy Analytical Hierarchy Process (FAHP) to reduce service-related ambiguities and uncertainties on the one hand and better define the product and service characteristics of the solution on the other. The SLCM evaluates the possible outcomes by determining the environmental impact and comparing it with the manufacturer’s current solution. A case study at a manufacturer of medical diagnostic equipment illustrates the use of the approach depicting the possible benefits that can arise: the PSS solution can be customized to fit customers who intensively use the product and consumers with a more moderate use. This offers flexibility and an optimized life cycle through easier maintenance, upgrades, and end-of-life schemes. Concretely, it shows how the PSS approach can enhance the development of sustainable solutions that can be adapted to varying and future customer needs, such as adjusting current solutions to new requirements, i.e., adapting existing products to COVID-19 detection and different levels of use.

Suggested Citation

  • Nicolas Haber & Mario Fargnoli, 2021. "Sustainable Product-Service Systems Customization: A Case Study Research in the Medical Equipment Sector," Sustainability, MDPI, vol. 13(12), pages 1-20, June.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:12:p:6624-:d:572452
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    References listed on IDEAS

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    Cited by:

    1. Dominika Siwiec & Andrzej Pacana & Andrzej Gazda, 2023. "A New QFD-CE Method for Considering the Concept of Sustainable Development and Circular Economy," Energies, MDPI, vol. 16(5), pages 1-21, March.
    2. Nicolas Haber & Mario Fargnoli, 2022. "Product-Service Systems for Circular Supply Chain Management: A Functional Approach," Sustainability, MDPI, vol. 14(22), pages 1-19, November.
    3. Edoardo Beretta & Giulia Miniero & Francesco Ricotta, 2021. "Consumers’ Journey between Liquid and Solid Consumption," Sustainability, MDPI, vol. 13(24), pages 1-20, December.
    4. Zhaoyi Cui & Xiuli Geng, 2021. "Product Service System Configuration Based on a PCA-QPSO-SVM Model," Sustainability, MDPI, vol. 13(16), pages 1-22, August.
    5. Eloiza Kohlbeck & Paulo Augusto Cauchick-Miguel & Glauco Henrique de Sousa Mendes & Thayla Tavares de Sousa Zomer, 2023. "A Longitudinal History-Based Review of the Product-Service System: Past, Present, and Future," Sustainability, MDPI, vol. 15(15), pages 1-22, August.
    6. Mario Fargnoli & Nicolas Haber & Massimo Tronci, 2022. "Case Study Research to Foster the Optimization of Supply Chain Management through the PSS Approach," Sustainability, MDPI, vol. 14(4), pages 1-19, February.

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