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Operational strategy of customized bus considering customers’ variety seeking behavior and service level

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  • Liu, Jiaguo
  • Zhao, Huida
  • Li, Jian
  • Yue, Xiaohang

Abstract

In recent years, customized bus (CB) is becoming an innovative model of the public transport system (PTS) in China. This service provides an advanced, timely, personalized, and flexible responses to the demand of the PTS, especially of commuters. Obviously, it could have an impact on public transport (PT) service. For instance, CB services influence the customers' variety-seeking behavior, which results in changes of customer options in different periods. Therefore, customers could be divided into different groups of preference. In this paper, we construct a two-period Hotelling game model by variety-seeking behavior and service level. The results show that, in the first stage, the departure frequency of CB and PT is influenced by variety-seeking behavior and service level. In the second stage, departure frequency is influenced by service level only. Next, although the departure frequency of bus impacts the changes of passenger ratios in different stages, service level appreciably impacts passenger number. From customer surplus and social welfare, we find that adjustment of service level can increase social welfare, which means that CB and PT will reach an optimum effect. The present work can provide a valuable reference to policymakers, practitioners, and others.

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  • Liu, Jiaguo & Zhao, Huida & Li, Jian & Yue, Xiaohang, 2021. "Operational strategy of customized bus considering customers’ variety seeking behavior and service level," International Journal of Production Economics, Elsevier, vol. 231(C).
    • Handle: RePEc:eee:proeco:v:231:y:2021:i:c:s092552732030219x
    DOI: 10.1016/j.ijpe.2020.107856
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    2. Mohammad Asghari & Seyed Mohammad Javad Mirzapour Al-E-Hashem & Yacine Rekik, 2022. "Environmental and social implications of incorporating carpooling service on a customized bus system," Post-Print hal-03598768, HAL.
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    4. Li Liu & Zhe Wang & Jiangtao Xu & Zaisheng Zhang, 2023. "Green baton: how government interventions advance green technological innovation," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 25(10), pages 11121-11152, October.
    5. Yuanbin Xu & Yuchen Wang & Fucai Lu & Quan Xiao, 2023. "Toss a Peach and Get Back a Plum: Impact of Customized Services on Firm Performance," SAGE Open, , vol. 13(3), pages 21582440231, September.
    6. Niu, Baozhuang & Xu, Haotao & Dai, Zhipeng, 2022. "Check Only Once? Health Information Exchange between Competing Private Hospitals," Omega, Elsevier, vol. 107(C).
    7. Shang, Huayan & Chang, Yi & Huang, Haijun & Zhao, Fangxia, 2022. "Integration of conventional and customized bus services: An empirical study in Beijing," Physica A: Statistical Mechanics and its Applications, Elsevier, vol. 605(C).

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