IDEAS home Printed from https://ideas.repec.org/a/eee/jobhdp/v111y2010i2p127-138.html
   My bibliography  Save this article

Social influence and perceived organizational support: A social networks analysis

Author

Listed:
  • Zagenczyk, Thomas J.
  • Scott, Kristin D.
  • Gibney, Ray
  • Murrell, Audrey J.
  • Thatcher, Jason Bennett

Abstract

We suggest that employees' perceptions of organizational support (POS) are not solely a product of independent evaluations of treatment offered by the organization, but are also shaped by the social context. We argue that coworkers will directly (through inquiry via cohesive friendship and advice ties) and indirectly (through monitoring of employees structurally equivalent in advice and friendship networks) affect employees' perceived organizational support. Network studies in the admissions department of a large public university and a private company specializing in food and animal safety products indicate that employees' POS are similar to those of coworkers with whom they maintain advice relationships as well as to those who hold structurally equivalent positions in organizational friendship and advice networks. Our work contributes to organizational support theory by developing and testing a theoretical explanation for the relationship between the social context and perceptions of support among employees. Implications for research and practice are offered.

Suggested Citation

  • Zagenczyk, Thomas J. & Scott, Kristin D. & Gibney, Ray & Murrell, Audrey J. & Thatcher, Jason Bennett, 2010. "Social influence and perceived organizational support: A social networks analysis," Organizational Behavior and Human Decision Processes, Elsevier, vol. 111(2), pages 127-138, March.
    • Handle: RePEc:eee:jobhdp:v:111:y:2010:i:2:p:127-138
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0749-5978(09)00105-8
    Download Restriction: Full text for ScienceDirect subscribers only
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Riggle, Robert J. & Edmondson, Diane R. & Hansen, John D., 2009. "A meta-analysis of the relationship between perceived organizational support and job outcomes: 20 years of research," Journal of Business Research, Elsevier, vol. 62(10), pages 1027-1030, October.
    2. Violet T. Ho & Laurie L. Levesque, 2005. "With a Little Help from My Friends (and Substitutes): Social Referents and Influence in Psychological Contract Fulfillment," Organization Science, INFORMS, vol. 16(3), pages 275-289, June.
    3. Kilduff, Martin, 1990. "The interpersonal structure of decision making: A social comparison approach to organizational choice," Organizational Behavior and Human Decision Processes, Elsevier, vol. 47(2), pages 270-288, December.
    4. Elizabeth Eve Umphress & Giuseppe (Joe) Labianca & Daniel J. Brass & Edward (Eli) Kass & Lotte Scholten, 2003. "The Role of Instrumental and Expressive Social Ties in Employees' Perceptions of Organizational Justice," Organization Science, INFORMS, vol. 14(6), pages 738-753, December.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Jose Varghese & Manoj Edward, 2018. "Relationship Between Job Orientation and Performance of Sales People: A Financial Services Industry Perspective," IIM Kozhikode Society & Management Review, , vol. 7(1), pages 88-96, January.
    2. Bruning, Patrick F. & Alge, Bradley J. & Lin, Hsin-Chen, 2020. "Social networks and social media: Understanding and managing influence vulnerability in a connected society," Business Horizons, Elsevier, vol. 63(6), pages 749-761.
    3. April Gunawan & Larsen Barsa & Hotman Tua, 2018. "Determinant of Lecturers Work Satisfaction and Implication on Lecturers Performance at Maritime Higher Education in DKI Jakarta," International Review of Management and Marketing, Econjournals, vol. 8(4), pages 14-23.
    4. Katz, Matthew & Heere, Bob, 2015. "Empowerment within brand communities: Overcoming the Achilles’ Heel of scale-free networks," Sport Management Review, Elsevier, vol. 18(3), pages 370-383.
    5. Dennis B. Veltrop & Eric Molleman & Reggy B. H. Hooghiemstra & Hans van Ees, 2017. "Who's the Boss at the Top? A Micro‐Level Analysis of Director Expertise, Status and Conformity Within Boards," Journal of Management Studies, Wiley Blackwell, vol. 54(7), pages 1079-1110, November.
    6. Abd Al-Aziz Al-refaei & Hairuddin Bin Mohd Ali & Ali Ahmed Ateeq & Mohammed Alzoraiki, 2023. "An Integrated Mediating and Moderating Model to Improve Service Quality through Job Involvement, Job Satisfaction, and Organizational Commitment," Sustainability, MDPI, vol. 15(10), pages 1-22, May.
    7. Ignacio Ramos-Vidal, 2022. "Structural Cohesion, Role Equivalence, or Homophily: Which Process Best Explains Social Homogeneity?," IJERPH, MDPI, vol. 19(21), pages 1-18, November.
    8. Li Sun, 2019. "Perceived Organizational Support: A Literature Review," International Journal of Human Resource Studies, Macrothink Institute, vol. 9(3), pages 155-175, December.
    9. Thomas J. Zagenczyk & E. Erin Powell & Kristin L. Scott, 2020. "How Exhausting!? Emotion Crossover in Organizational Social Networks," Journal of Management Studies, Wiley Blackwell, vol. 57(8), pages 1589-1609, December.
    10. Thomas Zagenczyk & Ray Gibney & W. Few & Kristin Scott, 2011. "Psychological Contracts and Organizational Identification: The Mediating Effect of Perceived Organizational Support," Journal of Labor Research, Springer, vol. 32(3), pages 254-281, September.
    11. Bruning, Patrick F. & Alge, Bradley J. & Lin, Hsin-Chen, 2018. "The embedding forces of network commitment: An examination of the psychological processes linking advice centrality and susceptibility to social influence," Organizational Behavior and Human Decision Processes, Elsevier, vol. 148(C), pages 54-69.
    12. Tzafrir, Shay S. & Gur, Amit Ben-Aharon & Blumen, Orna, 2015. "Employee social environment (ESE) as a tool to decrease intention to leave," Scandinavian Journal of Management, Elsevier, vol. 31(1), pages 136-146.
    13. Yu, Yan & Hao, Jin-Xing & Dong, Xiao-Ying & Khalifa, Mohamed, 2013. "A multilevel model for effects of social capital and knowledge sharing in knowledge-intensive work teams," International Journal of Information Management, Elsevier, vol. 33(5), pages 780-790.
    14. Teddy Lazebnik & Svetlana Bunimovich-Mendrazitsky & Shai Ashkenazi & Eugene Levner & Arriel Benis, 2022. "Early Detection and Control of the Next Epidemic Wave Using Health Communications: Development of an Artificial Intelligence-Based Tool and Its Validation on COVID-19 Data from the US," IJERPH, MDPI, vol. 19(23), pages 1-17, November.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Bruning, Patrick F. & Alge, Bradley J. & Lin, Hsin-Chen, 2018. "The embedding forces of network commitment: An examination of the psychological processes linking advice centrality and susceptibility to social influence," Organizational Behavior and Human Decision Processes, Elsevier, vol. 148(C), pages 54-69.
    2. Thomas J. Zagenczyk & E. Erin Powell & Kristin L. Scott, 2020. "How Exhausting!? Emotion Crossover in Organizational Social Networks," Journal of Management Studies, Wiley Blackwell, vol. 57(8), pages 1589-1609, December.
    3. Takeuchi, Riki & Yun, Seokhwa & Wong, Kin Fai Ellick, 2011. "Social influence of a coworker: A test of the effect of employee and coworker exchange ideologies on employees' exchange qualities," Organizational Behavior and Human Decision Processes, Elsevier, vol. 115(2), pages 226-237, July.
    4. Li Sun, 2019. "Perceived Organizational Support: A Literature Review," International Journal of Human Resource Studies, Macrothink Institute, vol. 9(3), pages 155-175, December.
    5. Hope, Ole-Kristian & Su, Xijiang, 2021. "Peer-level analyst transitions," Journal of Corporate Finance, Elsevier, vol. 70(C).
    6. Nick Drydakis, 2019. "School‐Age Bullying, Workplace Bullying and Job Satisfaction: Experiences of LGB People in Britain," Manchester School, University of Manchester, vol. 87(4), pages 455-488, July.
    7. Azman Ismail & Fara Farihana Suhaim & Rizal Abu Bakar & Mohamad Azhari Abu Bakar, 2013. "The Role of Organizational Humanistic Social Support in Decreasing the Interference of Work Problems on Employees’ Family Conflict," Acta Universitatis Danubius. OEconomica, Danubius University of Galati, issue 9(1), pages 5-20, February.
    8. Arieana Thompson & Valentina Bruk-Lee, 2021. "Employee Happiness: Why We Should Care," Applied Research in Quality of Life, Springer;International Society for Quality-of-Life Studies, vol. 16(4), pages 1419-1437, August.
    9. Tekleab, Amanuel G. & Chiaburu, Dan S., 2011. "Social exchange: Empirical examination of form and focus," Journal of Business Research, Elsevier, vol. 64(5), pages 460-466, May.
    10. Justyna Tasic & Fredy Tantri & Sulfikar Amir, 2019. "Modelling Multilevel Interdependencies for Resilience in Complex Organisation," Complexity, Hindawi, vol. 2019, pages 1-23, February.
    11. Joseph G. L. Lee & Christopher J. Purcell & Beth H. Chaney, 2017. "An Experiment Assessing Punitive versus Wellness Framing of a Tobacco-Free Campus Policy on Students’ Perceived Level of University Support," IJERPH, MDPI, vol. 14(8), pages 1-8, August.
    12. Elizabeth Eve Umphress & Giuseppe (Joe) Labianca & Daniel J. Brass & Edward (Eli) Kass & Lotte Scholten, 2003. "The Role of Instrumental and Expressive Social Ties in Employees' Perceptions of Organizational Justice," Organization Science, INFORMS, vol. 14(6), pages 738-753, December.
    13. Mason, Malia F. & Dyer, Rebecca & Norton, Michael I., 2009. "Neural mechanisms of social influence," Organizational Behavior and Human Decision Processes, Elsevier, vol. 110(2), pages 152-159, November.
    14. Hamori, Monika, 2023. "Self-directed learning in massive open online courses and its application at the workplace: Does employer support matter?," Journal of Business Research, Elsevier, vol. 157(C).
    15. Bizzi, Lorenzo & Labban, Alice, 2019. "The double-edged impact of social media on online trading: Opportunities, threats, and recommendations for organizations," Business Horizons, Elsevier, vol. 62(4), pages 509-519.
    16. Dejun Tony Kong & Violet T. Ho & Sargam Garg, 2020. "Employee and Coworker Idiosyncratic Deals: Implications for Emotional Exhaustion and Deviant Behaviors," Journal of Business Ethics, Springer, vol. 164(3), pages 593-609, July.
    17. Luqman, Adeel & Talwar, Shalini & Masood, Ayesha & Dhir, Amandeep, 2021. "Does enterprise social media use promote employee creativity and well-being?," Journal of Business Research, Elsevier, vol. 131(C), pages 40-54.
    18. Kalina Grzesiuk, 2017. "Communicating a Company’s CSR Activities Through Social Networks: A Theoretical Framework," Annales. Ethics in Economic Life, University of Lodz, Faculty of Economics and Sociology, vol. 20(4), pages 89-104, December.
    19. Adnan ul Haque & Fred Yamoah, 2014. "Gender Employment Longevity: I.T Staff Response to Organizational Support in Pakistan," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 4(12), pages 324-347, December.
    20. Shen, Yimo & Jackson, Todd & Ding, Cody & Yuan, Denghua & Zhao, Lei & Dou, Yunlai & Zhang, Qinglin, 2014. "Linking perceived organizational support with employee work outcomes in a Chinese context: Organizational identification as a mediator," European Management Journal, Elsevier, vol. 32(3), pages 406-412.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jobhdp:v:111:y:2010:i:2:p:127-138. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/obhdp .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.