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Social influence and perceived organizational support: A social networks analysis


  • Zagenczyk, Thomas J.
  • Scott, Kristin D.
  • Gibney, Ray
  • Murrell, Audrey J.
  • Thatcher, Jason Bennett


We suggest that employees' perceptions of organizational support (POS) are not solely a product of independent evaluations of treatment offered by the organization, but are also shaped by the social context. We argue that coworkers will directly (through inquiry via cohesive friendship and advice ties) and indirectly (through monitoring of employees structurally equivalent in advice and friendship networks) affect employees' perceived organizational support. Network studies in the admissions department of a large public university and a private company specializing in food and animal safety products indicate that employees' POS are similar to those of coworkers with whom they maintain advice relationships as well as to those who hold structurally equivalent positions in organizational friendship and advice networks. Our work contributes to organizational support theory by developing and testing a theoretical explanation for the relationship between the social context and perceptions of support among employees. Implications for research and practice are offered.

Suggested Citation

  • Zagenczyk, Thomas J. & Scott, Kristin D. & Gibney, Ray & Murrell, Audrey J. & Thatcher, Jason Bennett, 2010. "Social influence and perceived organizational support: A social networks analysis," Organizational Behavior and Human Decision Processes, Elsevier, vol. 111(2), pages 127-138, March.
  • Handle: RePEc:eee:jobhdp:v:111:y:2010:i:2:p:127-138

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    References listed on IDEAS

    1. Riggle, Robert J. & Edmondson, Diane R. & Hansen, John D., 2009. "A meta-analysis of the relationship between perceived organizational support and job outcomes: 20 years of research," Journal of Business Research, Elsevier, vol. 62(10), pages 1027-1030, October.
    2. Kilduff, Martin, 1990. "The interpersonal structure of decision making: A social comparison approach to organizational choice," Organizational Behavior and Human Decision Processes, Elsevier, vol. 47(2), pages 270-288, December.
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    Cited by:

    1. Katz, Matthew & Heere, Bob, 2015. "Empowerment within brand communities: Overcoming the Achilles’ Heel of scale-free networks," Sport Management Review, Elsevier, vol. 18(3), pages 370-383.


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