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How Exhausting!? Emotion Crossover in Organizational Social Networks

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  • Thomas J. Zagenczyk
  • E. Erin Powell
  • Kristin L. Scott

Abstract

Does emotional exhaustion cross over between employees? Departing from the traditional within‐person view, we draw on the crossover model to argue and test an interpersonal model of emotional exhaustion. We conducted a sociocentric social network study in a U.S. construction company and found that employees had similar levels of emotional exhaustion to co‐workers with whom they had interaction and advice ties and structurally equivalent network positions, but that they did not have similar emotional exhaustion to friends or supervisors. We advance scholarly understanding of emotion crossover by theorizing and simultaneously testing important organizationally structured patterns of interaction and transfer previously unexamined, examined only in isolation or examined in a piecemeal manner. Our results highlight the importance of exploring the influence of structural and relational patterns embedded in the organization’s formal and informal structures and provide a theoretical and methodological platform to advance our understanding of crossover, emotional contagion and important outcomes at work.

Suggested Citation

  • Thomas J. Zagenczyk & E. Erin Powell & Kristin L. Scott, 2020. "How Exhausting!? Emotion Crossover in Organizational Social Networks," Journal of Management Studies, Wiley Blackwell, vol. 57(8), pages 1589-1609, December.
    • Handle: RePEc:bla:jomstd:v:57:y:2020:i:8:p:1589-1609
    DOI: 10.1111/joms.12557
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    References listed on IDEAS

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